This page contains answers to the most commonly asked questions our council team are asked.
For more information on how to pay your bill, click here.
You do not need to complete a new form. Your bill will state the method of payment. If this is direct debit, payment will be automatic. If it doesn’t state this, please click here for more information.
We try to complete changes as soon as possible but during busy periods we can build up a backlog. Once the information has been processed, an amended bill will be sent to you as soon as possible. If you have moved address you can inform us online which results in the change being processed more quickly. Until you receive your new bill you should pay the instalments shown on your last bill. We will refund any overpayments. If you cannot afford these payments, please contact us immediately.
Customers can pay their bill free of charge at any post office or pay point outlet using the barcode on their bill.
If you are moving house, click on the following link for further details
Empty homes premium applies to properties that have been unoccupied and substantially unfurnished for more than one year. With effect from 1 April 2024 Local Authorities can charge an empty homes premium of 100% on properties that have been vacant (unoccupied and unfurnished) for more than 1 year. Click here for further information
The level of council tax support for all working age claimants is 92%. Pensioners will continue to receive support up to 100% as set by the Government and will not change. Details of how to pay will be with your council tax bill or call 0345 600 6400.
If you have been sent a bill, it means we think you are responsible for paying council tax on the property detailed. If you don’t think you should be paying council tax on this property please contact us.
Parish and town councils can raise revenue to help meet their spending requirements by issuing a precept. This is the total amount raised through council tax from all the domestic properties within the parish area. The 'precept' is converted into an amount per council tax band and added onto the council tax bill. For details on what this money is used for in your parish, please contact your parish clerk here.
For adult social care authorities, council tax bills show two percentage changes:
For a full explanation of this years Adult Social Care funding, click here.
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