• To set up a direct debit, or to change details of an existing one, please click here.

Alternatively, you can:
Contact us by phone: 01670 624884 (Monday to Thursday, 8.30am to 5pm and Friday 8.30am to 4.30pm)

• Download and complete the council tax direct debit mandate form and post it to:

Revenues Section
Northumberland County Council
Wansbeck Square
Ashington
Northumberland
NE63 9XL 

Please have the following details ready when setting up your direct debit. You will be able to find most of this information in your cheque book or on your debit card:

• bank or building society name
• account number and sort code
• branch address
• council tax account number 

• This guarantee is offered by all banks and building societies that take part in the direct debit scheme.
• The efficiency and security of the scheme is monitored and protected by your own bank or building society.
• If there are any changes to the amounts to be paid or the payment dates, Northumberland County Council will notify you 10 working days in advance of your account being debited or as otherwise agreed.
• If an error is made by either Northumberland County Council or your bank or building society, you are guaranteed a full and immediate refund from your branch.
• You can cancel a direct debit at any time by writing to your bank or building society. 

An app is available from BACS to help you manage your direct debit at the click of a button, it is compatible with:

• iPhone and iPad – iOS 7+
• Android 2.3 (Gingerbread) and up.

The app is easy to use, secure and it’s free.

• Download the direct debit control centre app here.

• To pay your council tax online using a debit or credit card, please click here.

You will need your:

• council tax account number
• debit/credit card details

Pay council tax over the phone
Payments can be made via our automated phone service 24 hours a day, seven days a week, by calling 0345 600 6400 (charged at your local rate).

What you will need

• council tax account number
• debit/credit card details

• your council tax bill – the barcode on the bill is used to process the payment
• to pay either the amount of your monthly instalments or the full amount due 

Yes. The option is available to pay your council tax and business rates over 12 months, or the number of whole months remaining in the financial year.

• direct debit – you can pay on either the 1^st, 15^th or 28^th of the month, set up your direct debit online here
• cash – you can pay over 12 months but only with an instalment date of the 1^st of the month

We will take action to recover money owed. A reminder notice will be issued and if payment is not made, we can apply to the magistrates’ court for the issue of a summons, which will incur costs. Following this, if payment for the full balance due is still not made the court will issue a liability order, incurring further costs. This will then allow the council to enforce payment by either:

• deducting money from your earnings
• deducting money from income support, jobseekers' allowance and employment support allowance
• asking an enforcement agent to collect the money or remove goods to the value of the debt
• issuing a petition for bankruptcy

Contact us immediately, don’t wait for recovery action to begin:

• Telephone: 0345 600 6400 (charged at your local rate).
• Email: counciltax@northumberland.gov.uk

You may be entitled to council tax support. To find out if you are eligible, please contact our benefits section on 0345 600 6400 (charged at local rate).

• For further help and advice on dealing with debt, please click here.

Yes you can view your council tax bill online. 

My Northumberland Account is a free, interactive and secure service that will make it easier and more convenient for you to access council services online.

Visit My Northumberland Account

News updates: get your quarterly copy of the Northumberland News residents magazine and occasional news updates emailed to you.

PLEASE NOTE: We will be adding new services over the next few months and will email account holders as they become available. At the moment, we only offer council tax services and news updates.


Please note that you can still click here to pay online.


 

• Please view our change of circumstances page here.

If you require any further details, please contact us by:

• Phone: 0345 600 6400 (charged at your local rate).
• Email: counciltax@northumberland.gov.uk
• eForm: Complete the council tax enquiry form here.

Write to:

Council Tax Section
Northumberland County Council
Wansbeck Square
Ashington
NE63 9XL