Contact us

You can report a problem, apply, or pay for services at any time when you use:

• Pay for a service  (e.g. council tax)
• Apply for a service (e.g. bin collection, parking permits)
• Report a problem (e.g. missed bin collection, potholes)

You can also use our automated payment line: 0345 600 6400 (24 hours, 7 days)

Speak to someone

Telephone: 0345 600 6400
 
Our office hours, unless otherwise mentioned, are: 
 
Monday to Thursday, 8:30am to 5pm
Friday, 8:30am to 4:30pm
 
Calls outside of our opening hours are for emergency cases only. They will be answered by Northumberland Fire and Rescue Service. They will then decide who can help you.
 
For people who are deaf, hard of hearing, or have speech difficulties, you can call us on the Relay UK service: 018001 01670 623515
 
Find out about device requirements from Relay UK.
 
British Sign Language:
To speak to us through a British Sign Language (BSL) interpreter, you can use SignVideo Web Access.
 
This service is available Mondays-Fridays, 9am-5pm
   
For troubleshooting and technical guidance, contact help@signvideo.co.uk.

Report a concern

If you believe someone is in immediate danger: call 999
 
Online forms to report a concern:

• Report a concern about an adult
• Report a concern about a child
• Report a concern about hate crime, domestic abuse or antisocial behaviour

Other ways to report a concern

If you are concerned about a child you can send a written referral to: childrentriage@northumberland.gov.uk 
If you are concerned about an adult you can send a written referral to: onecall@northumberland.gov.uk
For adult social care, children's services and safeguarding enquiries and referrals you can contact Onecall by telephone on: 01670 536 400
 
If you have speech or hearing difficulties, you can call Onecall on the Relay UK service: 018001 01670 536400.
 
If you need medical advice and support fast, but it’s not life threatening, call your GP or NHS 111.
Phone: 01670 536 400
Email: onecall@northumberland.gov.uk
 
If you have speech or hearing difficulties, you can call us on the Relay UK service: 018001 01670 536400.
 
If you need medical advice and support fast, but it’s not life threatening, call your GP or NHS 111.

Come and see us

To find out how to get to any of our information centres call Traveline: 0870 608 2 608
 

Customer service information centres

Alnwick
Lindisfarne Centre, Lindisfarne Road, Alnwick, Northumberland, NE66 1AU Open: Monday, Wednesday and Friday from 10am to 1pm (excluding bank holidays)
 
Ashington
Town Hall, 65 Station Road, Ashington, Northumberland, NE63 8RX
Open: Monday to Friday from 10:30am to 2:30pm (excluding bank holidays)
 
Berwick
Northumberland Information Centre, Berwick Library, Walkergate, Berwick-Upon-Tweed, Northumberland, TD15 1DB
Open: Tuesday and Friday from 10am to 1pm (excluding bank holidays)
 
Blyth
Northumberland Information Centre, Blyth Library, 20 Bridge Street, Blyth, Northumberland, NE24 2DJ
Open: Monday to Wednesday 10am to 2:30pm, Thursday and Friday 9am to 1pm (excluding bank holidays)
 
Cramlington
Northumberland Information Centre, Concordia Leisure Centre, Forum Way, Cramlington, Northumberland, NE23 6YB
Open: Monday to Friday from 9am to 1pm (excluding bank holidays)
 
Hexham
Northumberland Information Centre, Queens Hall, Beaumont Street, Hexham, Northumberland, NE46 3LS
Open: Monday to Wednesday 9am to 5pm and Thursday 9am to 2pm (excluding bank holidays)
 

Write to us

Northumberland County Hall  
County Hall
Morpeth, NE61 2EF