Contact us

You can contact us online, by phone, or in person. You can also find out how to apply for a council service, report a problem, or pay for services.

The latest information about public access to Customer Service, Information Centres, and Registrars, in relation to coronavirus (COVID-19).

This information was last updated 25 June 2020.

Following the Government’s advice in relation to further measures regarding social distancing, it’s important we protect both our residents and our staff. The council has restricted public access to our buildings from Monday 23 March 2020.

Customer Service Information Centres and Registrars will move to a first point of contact being a digital recommendation. We will not have any front of house staffing and facilities, and will only offer a limited face to face service available at our sites if it is safely managed, by appointment only, and after a risk assessment deems it necessary to do so.  
 
The safest way for you to contact the council is via our website at www.northumberland.gov.uk/contact - You can also call us on 0345 600 6400 during office hours.
  • Monday to Thursday 08:30 - 17:00 
  • Friday 08:30 - 16:30 

We now have dedicated #Coronavirus section on our website dedicated to provide you with the information and updates on our services. Click here to view our coronavirus infromation and updates.

You can get in touch with us online, by phone, or in person. You can also find out how to pay for council services below:

Contact us online

You can apply for a council service, report a problem, or pay for services on our website at any time via our self-service area: 

Making a payment

As well as paying for a service online, you can also make payments at your local Post Office, PayPoint, or via our 24/7 Automated Payment Line on 0345 600 6400.
PayPoint locations:

Contact us by phone

You can call us on 0345 600 6400: 
  • Monday to Thursday 08:30 - 17:00 
  • Friday 08:30 - 16:30 
PLEASE NOTE: Calls outside of the hours above are for emergency cases only and will be answered by Northumberland Fire & Rescue Service.

Customers with speech or hearing difficulties
If you have speech or hearing difficulties you can use Relay UK to contact us by dialing 018001 01670 623515 you can find more information about Relay UK here
 

Customer Service Centres

Address : Council Offices, Greenwell Lane, Greenwell Road, Alnwick, Northumberland, NE66 1HBShow map
Open : Monday to Friday from 9:00am to 4:30pm (excluding bank holidays)
Address : Council Offices, Wansbeck Square, Station Road, Ashington, Northumberland, NE63 9XLShow map
Open : Monday to Friday from 9:00am to 5:00pm (excluding bank holidays)
Additional :
Address : Northumberland Information Centre, Bedlington Library, Glebe Road, Bedlington, Northumberland, NE22 6JXShow map
Open : Monday to Friday from 9:00am to 5:00pm (excluding bank holidays)
Additional : No cash payments
Address : Northumberland Information Centre, Berwick Library, Walkergate, Berwick-Upon-Tweed, Northumberland, TD15 1DBShow map
Open : Monday to Friday from 9:00am to 5:00pm (excluding bank holidays)
Address : Northumberland Information Centre, Blyth Library, 20 Bridge Street, Blyth, Northumberland, NE24 2DJShow map
Open : Monday to Friday from 9:00am to 5:00pm (excluding bank holidays)
Address : Northumberland Information Centre, Concordia Leisure Centre, Forum Way, Cramlington, Northumberland, NE23 6YBShow map
Open : Monday to Friday from 9:00am to 5:00pm (excluding bank holidays)
Address : Northumberland Information Centre, Queens Hall, Beaumont Street, Hexham, Northumberland, NE46 3LSShow map
Open : Monday to Friday from 9:00am to 5:00pm (excluding bank holidays)
Additional :
Address : Northumberland Information Centre, Royal Sovereign House, Manchester Street, Morpeth, Northumberland, NE61 1BHShow map
Open : Monday to Friday from 9:00am to 5:00pm (excluding bank holidays)
Address : Northumberland Information Centre, Astley Community High School, Elsdon Avenue, Seaton Delaval, Whitley Bay, Northumberland, NE25 0BWShow map
Open : Monday to Friday from 9:00am to 5:00pm (excluding bank holidays)

Please come and see us in person if:

  • You need help to submit applications along with supporting documentation or evidence
  • You require assistance and advice in completing application forms

Northumberland County Hall 

County Hall address:
Northumberland County Council
County Hall
Morpeth
NE61 2EF
 
County Hall opening times:
Monday to Thursday 8:00am - 5:00pm
Friday 8:00am - 4:30pm
 
Using public transport to get to County Hall:
Details are available from TRAVELINE on 08706 082608.
Local and long-distance trains serve Morpeth station, which has a taxi office and bus stops nearby.
Northumberland County Council is offering a service which will provide instant access to a Sign Language Interpreter for customers who use British Sign Language (BSL).

British Sign Language users can now contact Northumberland County Council using SignVideo Web Access, an online sign language interpreting service.

SignVideo logo

To contact us using this service click this link: northumberlandcc-cs.signvideo.net

SignVideo Service information:

Mondays-Fridays
9am-5pm

For troubleshooting and technical guidance, please contact help@signvideo.co.uk or call 020 8463 1120.

Please click on the drop-down box below to learn more about the SignVideo service:
To contact the SignVideo BSL Interpretation Service via a computer, tablet or mobile phone you’ll need video capability and broadband access. 

This service is offered with Apple Macs and computers running Windows.

Follow the steps below to make your phone call in BSL:
  1. Click on the SignVideo BSL Live button
  2. Connect to a SignVideo interpreter, and they will confirm you are contacting Northumberland County Council
  3. Ask for Customer Services or the Covid-19 helpline
  4. You will then be connected to a registered BSL interpreter and can start the conversation in BSL (British Sign Language)

Check your operating system requirements


Before using SignVideo BSL Live, please check you meet these basic requirements as a minimum.

You’ll need to have a computer or device with one of the following operating systems:
  • iOS devices: 11 or above
  • Android devices: 4.4 or above
  • PC devices
Your computer or device will need to have one of the following browsers:
  • PC: Chrome and Firefox
  • macOS: Chrome (Safari 11 supported)
You will also need a webcam connected to your device.
Our ‘save time, do it online’ area allows you to pay for a service, apply for a service, and report a problem. This can be done 24 hours a day, and works with mobiles, smart phones, tablets and computers.

Please click on a link below to: If you need help with any of our online services, please call us on 0345 600 6400 so we can assist you.
 
Everyone has the right to live a life free from abuse. If you think that you or someone that you know has been the victim of abuse then please tell someone.


Abuse is when someone does or says things to you that make you upset or frightened.
  • Physical abuse includes being hit or slapped, being given the wrong medication on purpose, being locked in, tied up or force-fed.
  • Sexual abuse is being touched or kissed when you don't want it, being made to touch or kiss someone else, being shown sexual pictures or asked to make sexual pictures of yourself, being raped or being made to listen to sexual comments.
  • Sexual exploitation is when someone takes advantage of you sexually, using threats, bribes or violence to control you, and to get you to do sexual things for them or other people.
  • Emotional abuse means  being threatened, not being given choices, being bullied, being deliberately left alone for a long time or being tormented.
  • Financial abuse means having money or personal property stolen, being tricked out of benefits, someone borrowing money and not paying it back, or being bullied into letting people use credit cards or cheques.
  • Neglect means not being given enough to eat or drink, being left in dirty or wet clothes, being given the wrong medication or not being given your medication, someone not calling a doctor or nurse when help is needed, or not being able to look after yourself.

Abuse can also include slavery, domestic abuse, organisational abuse and discrimination.

You can report abuse and neglect by completing the form below, or you can contact us on 01670 536400 during office hours, or 0345 6005252 out of these hours.

If you are worried that someone is in immediate danger, you should call 999 for emergency services.