Contact us

Find out how you can contact us, either in person, by phone or online.

Here you will find information with regard to opening times for council services during the 2018-19 festive period.

Click on the accordions below to access information with regard to opening times and bin collections after Christmas and into the New Year.

This information was last updated December 2018. 

  • During week beginning 24 December 2018, some bin collections will be 2 days later than normal across the County 
If your normal bin collection day is on a Your collection day during week beginning 24 Dec 2018 will be on a:
Monday Monday
Tuesday Thursday
Wednesday Friday
Thursday Saturday
  • During week beginning 31 December 2018, some bin collections will be one day later than normal across the County
If your normal bin collection day is on a Your collection day during week beginning 31 December 2018 will be on a:
Monday Monday
Tuesday Wednesday
Wednesday Thursday
Thursday Friday

Please use our online postcode checker if you would like to check your dates and save or print a calendar. Just tap in your postcode, choose your property and your own calendar for both rubbish and recycling bins will appear.

Please be aware that during times of bad weather bin collections may be unavoidably affected. At these times please check the council alerts for information.

Click here for more information on recycling at Christmas 

Christmas Eve (Monday) - 24th December (Open)
Christmas Day (Tuesday) - 25th December (Closed)
Boxing Day (Wednesday) - 26th December (Closed)
Thursday 27th December (Open)
Friday 28th December (Open)

New Year's Eve Monday - 31st December (Open)
New Year's Day Tuesday - 1st January 2019 (Closed)
Wednesday 2nd / Thursday 3rd / Friday 4th (Open as normal) 
 
Please note, during the holiday period priority will be given to death registrations. 

We will be closed the 25th and 26th December and open as normal on the 27th, 28th and 29th December. Then closed the 1st January reopening the 2nd January as normal.  
Customer information centres
Opening hours over the holiday period can be found below and normal working hours will resume from Wednesday 2nd January 2019.
 
The opening hours for Info Centres are as per usual; 9:00 to 17:00, except certain centres. 

The only variance is that on the 27 and 28 December some offices will close for lunch and/or early;
 
Berwick and Morpeth
Christmas Eve - 9:00 to 13:00
Thurs 27th - 9:00 to 17:00 (closed for lunch 13:00 to 13:30)
Fri 28th - 9:00 to 17:00 (closed for lunch 13:00 to 13:30) 
New Years Eve - 9:00 to 13:00

Alnwick
Christmas Eve - 9:00 to 13:00
Thurs 27th - 9:00 to 16:30 (closed for lunch 13:00 to 13:30)
Fri 28th - 9:00 to 16:30 (closed for lunch 13:00 to 13:30)
New Years Eve - 9:00 to 13:00

Ashington, Bedlington, Blyth, Seaton Delaval and Hexham
Christmas Eve - 9:00 to 13:00
Thurs 27th - 9:00 to 17:00  
Fri 28th - 9:00 to 17:00   
New Years Eve - 9:00 to 13:00

Cramlington
Christmas Eve - 9:00 to 12:00
Thurs 27th - 9:00 to 16:00  
Fri 28th - 9:00 to 16:00   
New Years Eve - 9:00 to 12:00
Opening hours for calling our contact centre over the holiday period can be found below and normal working hours will resume from Wednesday 2nd January 2018.

Monday 24th December 2017 OPEN 08:30 - 17:00
Tuesday 25th December 2017 CLOSED
Wednesday 26th December 2017 CLOSED
Thursday 27th December 2017 OPEN 08.30 - 17.00
Friday 28th December 2017 OPEN 08.30 - 16.30
Monday 31st December 2018 OPEN 08:30 - 17:00  
Tuesday 1st January 2019 CLOSED 
The employability team service will close at 4:30pm on Friday 21st December and will re-open at 9am on Wednesday 2nd January 2019. For emergencies, please contact:

Rachel Druce - 07768671071
Vanessa Laing - 07877779878
This page shows all of the ways that you can contact us, either in person, by phone or online.

Contact us online at any time

You can now instantly apply or pay for services on our website. Problems can also be reported at any time, day or night.

Contact us by phone

You can call us Monday to Thursday 08:30 - 17:00 and Friday 08:30 - 16:30.
Please call 0345 600 6400 between these hours to speak to one of our Advisors.

Outside these hours your call will be answered by Northumberland Fire & Rescue Service and calls should be made in emergency cases only.


Customers with speech or hearing impairments
Customers with speech or hearing impairments can use the prefix 018001 to use a relay serivce. The service allows the 018001 prefix in front of our  0345 number routes the call through a relay service so the customer can type/text their enquiry using a textphone, mobile phone, computer, tablet or smartphone and the relay operator will read it to our contact centre staff

Contact us by post

Northumberland County Council

County Hall
Morpeth
NE61 2EF

Contact us in person

Address : Council Offices, Greenwell Lane, Greenwell Road, Alnwick, Northumberland, NE66 1HBShow map
Open : Monday to Friday from 9:00am to 4:30pm (excluding bank holidays)
Address : Council Offices, Wansbeck Square, Station Road, Ashington, Northumberland, NE63 9XLShow map
Open : Monday to Friday from 9:00am to 5:00pm (excluding bank holidays)
Address : Northumberland Information Centre, Bedlington Library, Glebe Road, Bedlington, Northumberland, NE22 6JXShow map
Open : Monday to Friday from 9:00am to 5:00pm (excluding bank holidays)
Additional : No cash payments
Address : Northumberland Information Centre, Berwick Library, Walkergate, Berwick-Upon-Tweed, Northumberland, TD15 1DBShow map
Open : Monday to Friday from 9:00am to 5:00pm (excluding bank holidays)
Address : Northumberland Information Centre, Blyth Library, 20 Bridge Street, Blyth, Northumberland, NE24 2DJShow map
Open : Monday to Friday from 9:00am to 5:00pm (excluding bank holidays)
Address : Northumberland Information Centre, Concordia Leisure Centre, Forum Way, Cramlington, Northumberland, NE23 6YBShow map
Open : Monday to Friday from 9:00am to 5:00pm (excluding bank holidays)
Address : Northumberland Information Centre, Queens Hall, Beaumont Street, Hexham, Northumberland, NE46 3LSShow map
Open : Monday to Friday from 9:00am to 5:00pm (excluding bank holidays)
Address : Northumberland Information Centre, Royal Sovereign House, Manchester Street, Morpeth, Northumberland, NE61 1BHShow map
Open : Monday to Friday from 9:00am to 5:00pm (excluding bank holidays)
Address : Northumberland Information Centre, Astley Community High School, Elsdon Avenue, Seaton Delaval, Whitley Bay, Northumberland, NE25 0BWShow map
Open : Monday to Friday from 9:00am to 5:00pm (excluding bank holidays)

At any of our customer information centres you can:

  • get advice and information regarding any of our services anywhere in the county
  • arrange delivery of any council service anywhere in the county
  • make a payment for council services (please check for location specific information relating to cash payments) 
  • submit applications along with supporting documentation or evidence
  • get assistance and advice in completing application forms
If your request can not be dealt with immediately, we will ensure the appropriate person or department will contact you.

PayPoint locations:
For extra convenience, you can also make a payment at any PayPoint or post office.

Find your nearest PayPoint

Report a problem here

The most common problems reported at this time of year are shown below. Please click on the links and let us know about your issues.

Report flooding on a road or blocked gullies
County Hall address:
Northumberland County Council
County Hall
Morpeth
NE61 2EF

Directions for visitors to County Hall

Using public transport:
Details are available from TRAVELINE on 08706 082608.
Local and long-distance trains serve Morpeth station, which has a taxi office and bus stops nearby.

Using your car:
Head north on the A1 from Newcastle and take the A197 signposted to Morpeth. Carry along this road to the outskirts of town and take the second turning on the right (signposted). The visitors' car park is the first turning on the right.
directions to county hall
Everyone has the right to live a life free from abuse. If you think that you or someone that you know has been the victim of abuse then please tell someone.


Abuse is when someone does or says things to you that make you upset or frightened.
  • Physical abuse includes being hit or slapped, being given the wrong medication on purpose, being locked in, tied up or force-fed.
  • Sexual abuse is being touched or kissed when you don't want it, being made to touch or kiss someone else, being shown sexual pictures or asked to make sexual pictures of yourself, being raped or being made to listen to sexual comments.
  • Sexual exploitation is when someone takes advantage of you sexually, using threats, bribes or violence to control you, and to get you to do sexual things for them or other people.
  • Emotional abuse means  being threatened, not being given choices, being bullied, being deliberately left alone for a long time or being tormented.
  • Financial abuse means having money or personal property stolen, being tricked out of benefits, someone borrowing money and not paying it back, or being bullied into letting people use credit cards or cheques.
  • Neglect means not being given enough to eat or drink, being left in dirty or wet clothes, being given the wrong medication or not being given your medication, someone not calling a doctor or nurse when help is needed or not being able to look after yourself.

Abuse can also include slavery, domestic abuse, organisational abuse and  discrimination.

You can report abuse and neglect by completing the form below, or you can contact us on 01670 536400 during office hours, or 0345 6005252 out of hours

If you are worried that someone is in immediate danger, you should call 999 for emergency services.