The latest information about accessing customer services.

This information was last updated on 19 July 2021.

Following the Government’s advice, it’s important we protect both our residents and our staff. The council has restricted public access to our buildings.

Customer Service Information Centres have moved to a first point of contact being a digital recommendation. We will not have any front of house staffing and facilities, and will only offer a limited face to face service available at our sites if it is safely managed, by appointment only, and after a risk assessment deems it necessary to do so.   The safest way for you to contact the council is via our website. You can also call us on 0345 600 6400 during office hours.

• Monday to Thursday 8:30am to 5pm 
• Friday 8:30am to 4:30pm 

We now have dedicated Coronavirus section on our website dedicated to provide you with the information and updates on our services. Click here to view our coronavirus information and updates.

 

You can get in touch with us online or by phone. You can also find out how to pay for council services below:

Contact us online

You can apply for a council service, report a problem, or pay for services on our website at any time via our self-service area: 

• Click here to report, apply or pay for a service 
• My Account

Making a payment

As well as paying for a service online, you can also make payments at your local Post Office, PayPoint, or via our 24/7 Automated Payment Line on 0345 600 6400.
PayPoint locations:

• Find your nearest PayPoint here
• PayPoint and Post Office locations
• PayPoint and Post Office locations (buffer analysis)

Contact us by phone

You can call us on 0345 600 6400: 

• Monday to Thursday 08:30 - 17:00 
• Friday 08:30 - 16:30 

PLEASE NOTE: Calls outside of the hours above are for emergency cases only and will be answered by Northumberland Fire & Rescue Service.

Customers with speech or hearing difficulties
If you have speech or hearing difficulties you can use Relay UK to contact us by dialing 018001 01670 623515 you can find more information about Relay UK here

Customer Service Centres

Please note our Customer Service Centres are currently closed until further notice.

 

Northumberland County Hall 

County Hall address:
Northumberland County Council
County Hall
Morpeth
NE61 2EF
 
County Hall opening times:
Monday to Thursday 8:00am - 5:00pm
Friday 8:00am - 4:30pm
 
Using public transport to get to County Hall:
Details are available from TRAVELINE on  0870 608 2 608.
Local and long-distance trains serve Morpeth station, which has a taxi office and bus stops nearby.

Northumberland County Council is offering a service which will provide instant access to a Sign Language Interpreter for customers who use British Sign Language (BSL).

British Sign Language users can now contact Northumberland County Council using SignVideo Web Access, an online sign language interpreting service.



To contact us using this service click this link: northumberlandcc-cs.signvideo.net

SignVideo Service information:

Mondays-Fridays
9am-5pm

For troubleshooting and technical guidance, please contact help@signvideo.co.uk or call 020 8463 1120.

Please click on the drop-down box below to learn more about the SignVideo service:

Our ‘save time, do it online’ area allows you to pay for a service, apply for a service, and report a problem. This can be done 24 hours a day, and works with mobiles, smart phones, tablets and computers.

Please click on a link below to:

• pay for a service  (e.g. council tax)
• apply for a service (e.g. bin collection, parking permits)
• report a problem (e.g. missed bin collection, potholes)

If you need help with any of our online services, please call us on 0345 600 6400 so we can assist you.

Everyone has the right to live a life free from abuse. If you think that you or someone that you know has been the victim of abuse then please tell someone.


Abuse is when someone does or says things to you that make you upset or frightened.

• Physical abuse includes being hit or slapped, being given the wrong medication on purpose, being locked in, tied up or force-fed.
• Sexual abuse is being touched or kissed when you don't want it, being made to touch or kiss someone else, being shown sexual pictures or asked to make sexual pictures of yourself, being raped or being made to listen to sexual comments.
• Sexual exploitation is when someone takes advantage of you sexually, using threats, bribes or violence to control you, and to get you to do sexual things for them or other people.
• Emotional abuse means  being threatened, not being given choices, being bullied, being deliberately left alone for a long time or being tormented.
• Financial abuse means having money or personal property stolen, being tricked out of benefits, someone borrowing money and not paying it back, or being bullied into letting people use credit cards or cheques.
• Neglect means not being given enough to eat or drink, being left in dirty or wet clothes, being given the wrong medication or not being given your medication, someone not calling a doctor or nurse when help is needed, or not being able to look after yourself.

Abuse can also include slavery, domestic abuse, organisational abuse and discrimination.

You can report abuse and neglect by completing the form below, or you can contact us on 01670 536400 during office hours, or 0345 6005252 out of these hours.

If you are worried that someone is in immediate danger, you should call 999 for emergency services.