All council services can be accessed via this website, by phone on 0845 600 6400, at one of Northumberland Information Centres listed below, or email us at ask@Northumberland.gov.uk. In addition, staff in any library will help you contact the right person or find out the answer to your specific question.

Phone:

If you prefer to phone us:  0845 6006400

Calls from BT landlines to 0845 numbers cost the same as calling your next door neighbour.  Call charges may vary with other providers.

Please note that our Customer Service Centre is most busy on Monday mornings.  If your call is not urgent you may wish to call at another time to avoid waiting in a call queue.

Email:

If you prefer to contact us by email: ask@Northumberland.gov.uk.

Northumberland Information Centres:

The Information Centres are open 09:00 – 17:00 Monday to Friday (excluding Bank Holidays).

At any of our centres you can get advice, information and arrange delivery of any council service. You can make a payment for council services.  If your request can not be dealt with immediately we will ensure that the appropriate person or department will contact you.

You can submit applications along with supporting documentation or evidence at any service centre. Customer Service staff will provide assistance and advice in completing application forms.        

Click here for a full list of Information Centres

Payment Points

You can make a payment at any of the Customer Service Centres.  You can pay by debit/card at our website or by calling us on 0845 600 6400.

You can make a payment at any PayPoint or Post Office. 

use this link to help you locate your nearest PayPoint

You can also make a payment for council services at the following locations:

Contact by Phone or Out of Hours Emergency

If you wish to phone the council you can do on 0845 6006400. Normal working hours are Monday - Friday 08:30 - 17:00 (excluding public holidays). We provide a reduced service for emergency calls only outside these hours on the same number (0845 600 6400).