Contact us

Contact us

Find out how you can contact us, either in person, by phone or online.

Contact us

This page shows all of the ways that you can contact us, either in person, by phone or online.

Contact us online at any time

You can now instantly apply or pay for services on our website. Problems can also be reported at any time, day or night.

Contact us by phone

You can call us Monday to Thursday 08:30 - 17:00 and Friday 08:30 - 16:30.
Please call 0345 600 6400 between these hours to speak to one of our Advisors.

Outside these hours your call will be answered by Northumberland Fire & Rescue Service and calls should be made in emergency cases only.


Customers with speech or hearing impairments
Customers with speech or hearing impairments can use the prefix 018001 to use a relay serivce. The service allows the 018001 prefix in front of our  0345 number routes the call through a relay service so the customer can type/text their enquiry using a textphone, mobile phone, computer, tablet or smartphone and the relay operator will read it to our contact centre staff

Report a problem here

The most common problems reported at this time of year are shown below. Please click on the links and let us know about your issues.

Report flooding on a road or blocked gullies

Contact us by phone
You can call us on Monday to Friday from 8am to 6pm (excluding bank holidays). Please note: emergency calls can be made at any time.

Our telephone number is 0345 600 6400 (now charged at your local rate).


Customers with speech or hearing impairments
Customers with speech or hearing impairments can use the prefix 018001 to use a relay serivce. The service allows the 018001 prefix in front of our  0345 number routes the call through a relay service so the customer can type/text their enquiry using a textphone, mobile phone, computer, tablet or smartphone and the relay operator will read it to our contact centre staff

Alongside this telephone number, you can also use one of the following local numbers here:
  • 01670 627000 (areas covered include: Ashington, Bedlington, Blyth, Cramlington, Felton, Hartburn, Longhorsley, Lynemouth, Morpeth, Newbiggin, Red Row, Scots Gap, Stannington, Ulgham and Whalton)
  • 01661 520005 (areas covered include: Belsay, Ponteland, Prudhoe, Stamfordham, Stocksfield and Wylam)
  • 01665 660733 (areas covered include: Alnmouth, Alnwick, Amble, Charlton Mires, Chathill, Embleton, Longframlington, Longhoughton, Powburn, Seahouses, Shilbottle and Whittingham)
  • 01668 260355 (areas covered include: Bamburgh, Belford, Chatton, Milfield, Wooler and Wooperton)
  • 01669 220355 (areas covered include: Harbottle, Hepple, Netherton and Rothbury)
  • 01830 570085 (areas covered include: Kirkwhelpington and Otterburn)
  • 01289 540455 (areas covered include: Ancroft, Beal, Berwick-upon-Tweed, Holy Island (Lindisfarne), Lowick, Norham and Paxton)
  • 01434 400388 (areas covered include: Allendale, Allenheads, Bellingham, Blanchland, Corbridge, Great Whittington, Haltwhistle, Haydon Bridge, Hexham, Humshaugh, Newbrough, Riding Mill and Slaley)
  • 0191 5009044 (areas covered include: Seaton Delaval)
  • 01890 230233 (areas covered include: Branxton, Carham, Cornhill on Tweed, Ford and Etal and Kilham)
(Choose option one to make a payment using our automated service) 
View customer information centre & PayPoint locations here
You can visit us Monday to Friday from 9am to 5pm (excluding bank holidays).
 
Alnwick Greenwell Lane, Alnwick, NE66 1HB View map location
Ashington Wansbeck Square, Ashington, NE63 9XL View map location
Bedlington Bedlington Library, Glebe Road, Bedlington, NE22 6JX View map location
Berwick Walkergate Building, Walkergate TD15 1DJ View map location
Blyth Blyth Library, Bridge Street, Blyth, NE24 1DJ View new location
Cramlington Concordia, Cramlington, NE23 6YB View map location
Hexham Hadrian House, Market Street, Hexham, NE46 3NH View map location
Morpeth Royal Sovereign House, Manchester Street, Morpeth, NE61 1AF View map location
Seaton Delaval  Library, Astley High School, Elsdon Avenue, NE25 0BW View map location

Please note: Alnwick information centre closes at 4:30pm.
Please note:
Bedlington Libraries refurbishment will be complete and ready for Customer Services to move back and be operational on Monday 20-02-17.

This means they will be closed to the public on Friday 17-02-17 in order to move.

Customer Services are temporarily located in
Bedlington Station Library, Station Road, Bedlington, NE22 5HB

They will be permanently moving back to 
Bedlington Library, Glebe Road, Bedlington, NE22 6JX

At any of our customer information centres you can:
  • get advice and information regarding any of our services anywhere in the county
  • arrange delivery of any council service anywhere in the county
  • make a payment for council services
  • submit applications along with supporting documentation or evidence
  • get assistance and advice in completing application forms
If your request can not be dealt with immediately, we will ensure the appropriate person or department will contact you.

PayPoint locations:
For extra convenience, you can also make a payment at any PayPoint or post office.

Find your nearest PayPoint
County hall address & directions
County Hall address:
Northumberland County Council
County Hall
Morpeth
NE61 2EF

Directions for visitors to County Hall

Using public transport:
Details are available from TRAVELINE on 08706 082608.
Local and long-distance trains serve Morpeth station, which has a taxi office and bus stops nearby.

Using your car:
Head north on the A1 from Newcastle and take the A197 signposted to Morpeth. Carry along this road to the outskirts of town and take the second turning on the right (signposted). The visitors' car park is the first turning on the right.
directions to county hall

Worried about an adult or a child

Everyone has the right to live a life free from abuse. If you think that you or someone that you know has been the victim of abuse then please tell someone.


Abuse is when someone does or says things to you that make you upset or frightened.

  • Physical abuse includes being hit or slapped, being given the wrong medication on purpose, being locked in, tied up or force-fed.
  • Sexual abuse is being touched or kissed when you don't want it, being made to touch or kiss someone else, being shown sexual pictures or asked to make sexual pictures of yourself, being raped or being made to listen to sexual comments.
  • Sexual exploitation is when someone takes advantage of you sexually, using threats, bribes or violence to control you, and to get you to do sexual things for them or other people.
  • Emotional abuse means  being threatened, not being given choices, being bullied, being deliberately left alone for a long time or being tormented.
  • Financial abuse means having money or personal property stolen, being tricked out of benefits, someone borrowing money and not paying it back, or being bullied into letting people use credit cards or cheques.
  • Neglect means not being given enough to eat or drink, being left in dirty or wet clothes, being given the wrong medication or not being given your medication, someone not calling a doctor or nurse when help is needed or not being able to look after yourself.

Abuse can also include slavery, domestic abuse, organisational abuse and  discrimination.

You can report abuse and neglect by completing the form below, or you can contact us on 01670 536400 during office hours, or 0345 6005252 out of hours

If you are worried that someone is in immediate danger, you should call 999 for emergency services.