Find out the best ways to heat and power your home without contributing to climate change. We’ll even help you save money on your utility bills!
If your home does not have a mains gas connection, or you only have a gas cooker and another energy source for heating you may be eligible to apply for energy-saving improvements to your home.
To apply for the scheme applicants must:
Priority will be given to homes that have the worst Energy Performance Certificate (EPC) ratings. Upgrades to properties with an EPC rating of D will be limited. If you do not have a valid EPC, we can provide this assessment as a part of the scheme. Check your home's EPC rating.
If you are a landlord or tenant and have any questions, please email warmerhomes@northumberland.gov.uk
You may receive a screening call from the Warmer Homes team to confirm your eligibility. They will ask you questions about your income, benefits status and household. You will be required to provide evidence of household income by email to warmerhomes@northumberland.gov.uk. Personal information required for evidence should only be sent by email to the warmer homes email or to a member of staff whose email ends with @northumberland.gov.uk.
A certified retrofit assessor will visit your property to undertake an in-depth assessment of your home looking at the building construction, condition, current energy use and people living in the property. They will then create an energy-saving plan that is specific to your property which will include recommended improvements. All recommendations will be tailored to individual homes so that the most appropriate energy saving measures are installed.
Applications and eligibility checks will be dealt with by Northumberland County Council only. Once eligibility is confirmed, your application will be passed to our retrofit coordination providers who are either part of our in-house team or a company called Greener Solutions. Read the FAQs here
For us to assess your eligibility, each adult resident living at the address will need to provide evidence: Example evidence of household income:
If you have income that does not fall into these categories, or does not show on a bank statement, please contact us for further clarification. When making an application you must provide all relevant information requested so that a correct and fair decision can be made. If any of the information you provide is found to be incorrect or misleading the Council will fully investigate and take appropriate action, including criminal prosecution, against anyone dishonestly making a false application.
Please note: The Local Authority Delivery (LAD) scheme has now ended. This was for homes that have main gas heating. For more information and advice, please contact our Community Retrofit Advisors as other schemes are available such as ECO4, The Great British Insulation Scheme, Boiler Upgrade Grants. Otherwise other advice and information is availble from Community Action Northumberland and Energy Saving Trust.
We have been made aware of companies cold calling residents and offering low carbon measures as a part of various schemes - some of these companies are requesting bank details amongst other information. You should not provide personal information to any company other than the Northumberland County Council retrofit team and will we ever ask you for any monies.
If you are unsure, please contact our Customer Services team on 0345 600 6400(Mon-Thurs 08:30am-5pm, Fri 8:30am-4:30pm) and give us the name of the person and company who has asked you for more details so we can verify if they are working on our behalf.
If you are not eligible for the Warmer Homes scheme there are still things that you can do at home to reduce heat loss and save money.
Email: warmerhomes@northumberland.gov.uk Customer Services: 0345 600 6400
Northumberland County council is currently working with the following contractors to deliver the Warmer Homes project.
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