Customer Feedback

Find out how to complain or compliment the council about a service.

Due to the unprecedented challenges we are facing during the coronavirus pandemic, resources may be diverted away from our usual compliance work.

While the statutory timescales cannot be extended the response to your enquiry/complaint may be delayed as we help with other challenges.

Your patience is appreciated during this difficult time. We will respond as soon as we can.

Your feedback is important to us so we can learn from it and use it to inform our service improvement. 

Making a complaint

We want to make sure we deal with your feedback as effectively as possible. We have set out below the ways in which to contact us about the following: PLEASE NOTE:  Our complaints process does not cover: 
  • Explanations of policy or practise
  • An issue which is being heard by a court or a tribunal
Our complaints processes are set out here:   
Complaints about adult and child services:   

Compliments and suggestions 

If we are doing something well, we want to hear about it: If it’s about one of our employees, we will make sure that your feedback is passed on.

If you have an idea about how we can improve how we deliver our services to you, please let us know:

Complaint about an elected member 

The member’s code of conduct is part of the county council’s constitution. If you believe that an elected member of the council is not following their code of conduct, then you can issue a formal complaint.  To help you with your complaint, we have created the following documents: If you would like to go forward with your complaint, you must fill out a complaints form. You can return this form to us either by post:

The Monitoring Officer
Legal Services Unit
Northumberland County Council
County Hall
NE61 2EF

Or via email: Recent decisions