Find answers to common queries or contact details for our teams here. Including service continuity during Coronavirus.
If you have looked through the planning web pages and the FAQs below and these still do not answer your query, you can contact us by phone or by email using the details lower down this page.
We currently don't have a map of these online. However if you email a rough location plan to firstname.lastname@example.org and provide the address or location of the tree we can check for you. Please include a contact email address or telephone number and try to specify the species and the Planning Service will check and inform you whether the tree itself is protected or it is protected because it is within a Conservation Area. We will usually respond within 2 working days. Further information on protected trees.
For dead or imminently dangerous protected trees a formal application is not required and it can be dealt with under a Five Day Notice. At least five working days written notice must be given prior to the works taking place. Please email email@example.com with details of the location of the trees and an explanation as to why the trees are imminently dangerous, or information to show that they are dead. Photographic evidence is also useful in assisting with these types of notices. On receipt of a notice, an officer will undertake an assessment. Confirmation will be made in writing to the applicant to confirm whether the works can be carried out under this process. You need to receive this confirmation before you can start any works.
If you are contacting us about a specific site or application please provide the address/planning reference number so we can find it and deal with your query more efficiently. Questions about specific applications should be directed to the Case Officer for that application. Their name can be found on our Public Access system using the reference number.
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