Find answers to common queries or contact details for our teams here.
We currently don't have a map of these online. However if you email a rough location plan to planning@northumberland.gov.uk and provide the address or location of the tree we can check for you. Please include a contact email address or telephone number and try to specify the species and the Planning Service will check and inform you whether the tree itself is protected or it is protected because it is within a Conservation Area. We will usually respond within 2 working days. Further information on protected trees. For dead or imminently dangerous protected trees a formal application is not required and it can be dealt with under a Five Day Notice. At least five working days written notice must be given prior to the works taking place. Please email planning@northumberland.gov.uk with details of the location of the trees and an explanation as to why the trees are imminently dangerous, or information to show that they are dead. Photographic evidence is also useful in assisting with these types of notices. On receipt of a notice, an officer will undertake an assessment. Confirmation will be made in writing to the applicant to confirm whether the works can be carried out under this process. You need to receive this confirmation before you can start any works.
If you are responding to a letter or email from us please use the contact details provided on that communication and have any reference number or other relevant details to hand so we can deal with your query more efficiently. At present we are unable to operate the duty planner call telephone service. All calls should be made to the customer service centre on 03456006400 or directly to the relevant planning officer where possible (effective from 25/03/20 until further notice).
Our service to you during the COVID-19 outbreak: Wherever possible we aim to avoid any delay or disruption to the services we provide. However it would assist us if you can email rather than phone when trying to contact us and send documents electronically rather than by post. Ideally email the person directly if you know their email address. The email address for specific teams is on our Contact us by email page, if you don't know which team within Planning Services your query relates to please send your email to planning@northumberland.gov.uk and it will be distributed to the correct person/team. The ‘duty officer’ drop in service at County Hall reception in Morpeth is suspended and at present we are unable to operate the duty planner call telephone service. All calls should be made to the customer service centre on 03456006400 or directly to the relevant planning officer where possible. Please read the advice on our website and frequently asked questions page before contacting us as these may answer your query. (This advice is effective from 25/03/20 until further notice) We cannot give you advice on whether or not permission is required over the phone or by email, please see our do I need planning permission page. Questions about specific applications should be directed to the Case Officer for that application, their name can be found on our public access system using the reference number.
Our service to you during the COVID-19 outbreak: Wherever possible we aim to avoid any delay or disruption to the services we provide. However it would assist us if you can email rather than phone when trying to contact us and send documents electronically rather than by post. Ideally email the person directly if you know their email address. The email address for specific teams is on our Contact us by email page, if you don't know which team within Planning Services your query relates to please send your email to planning@northumberland.gov.uk and it will be distributed to the correct person/team. The ‘duty officer’ drop in service at County Hall reception in Morpeth is suspended, however the phone service will continue and is available 10:30am – 2:30pm Mon – Fri by calling 0345 600 6400. Please read the advice on our website and frequently asked questions page before contacting us as these may answer your query. (This advice is effective from 18/03/20 until further notice) We cannot give you advice on whether or not permission is required over the phone or by email, please see our do I need planning permission page. Questions about specific applications should be directed to the Case Officer for that application, their name can be found on our public access system using the reference number.
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