Gas, electricity and oil bills

Support for energy costs through various government funded schemes.

Winter Fuel Payment  

If you were born before 25 September 1957 you could get between £250 and £600 to help you pay your heating bills.  

More information is available on Gov.uk 

Cold Weather Payments  

If you are getting certain benefits, £25 extra a week is available during the winter when the temperature is zero or below for more than seven days. Check if you’re eligible. 

0% VAT on energy saving materials  

It will be cheaper for you to install energy saving materials such as thermal insulation or solar panels with 0% VAT for the next five years, helping to improve energy efficiency in your home and keep heating bills down. 

Find ways to save energy in your home 

 

Help to Heat 

You may be eligible for grants to improve the energy efficiency of your home, which could help to reduce your energy bills. If you’re a homeowner you could be eligible for free energy efficiency installation such as: solar panels, airsource heat pumps and wall and loft insulation. You can learn more about renewable energy at: 

 

Rural support for residents using oil, coal and LPG 

Community Action Northumberland operates a bulk buying scheme (OilCAN) for residents purchasing oil, coal and LPG. Residents can join the scheme for £12 per year to access fuel at lower prices. 

 

Energy Advice booklet 

Front cover of a leaflet. Text: Energy Advice Booklet. Click here to go to the Citizen's Advice Energy Advice Booklet. 
Read the Citizens advice Energy Advice Booklet

 

Northern Powergrid Priority Services Membership 

Northern Powergrid are offering Priority Services Membership for customers needing extra support. If you are a resident who relies on electricity for the following you will be able to register: 

  • Medical reasons, including equipment 
  • Have a chronic or serious illness 
  • Have a mental health condition 
  • If your mobility is limited 
  • If you’re elderly 
  • Or have children aged 5 or below 

Here is a informative leaflet from Northern Powergrid on Priority Services Membership Front of the Northern Powergrid leaflet about Priority Services Membership. 
Read the Northern Powergrid Priority Services Membership leaflet 

For Northern Powergrid customers in need of extra support Priority Services Membership provides personal dedicated care, register for the Northern Powergrid service.  

Find out how to contact Northern Powergrid. 

Talk to us  

If you would like to speak to somebody about electricity and gas bills. Request a call back from Citizen’s Advice via Frontline app . Or phone us on 01670 620015 - Monday to Thursday, 8:30am to 5pm and Friday, 8:30am to 4:30pm.