Council tenants most satisfied in region, new report shows

23 Dec 2024 ARCHIVED (over 3 months old) - view latest news

The Council’s housing tenants are the most satisfied in the region, a new report has found. 

The findings from the 2024 National Tenant Survey, the first of its kind to apply to all Social Housing Providers and local authorities who provide housing, show that 73% of County Council tenants are satisfied with the overall level of service they receive, some 3% higher than the national average and the highest of local authorities in the surrounding area. 

The County Council is also the highest in the region for satisfaction with time taken for tenants’ most recent repairs, and top in the region for overall satisfaction with the repairs service. 

The National Tenant Survey is part of the new approach to consumer regulation introduced from April 2024. Every registered landlord must now conduct surveys to generate published Tenant Satisfaction Measures, which support tenants in scrutinising their landlord’s performance.   

Alongside landlords’ own surveys, a National Tenant Survey (NTS) was conducted of more than 3,500 social housing tenants and shared owners. 

The County Council has over 8,500 properties in its housing stock throughout Northumberland. 

Northumberland County Council Leader Glen Sanderson said: "This is more good news for the County Council and I would like to give all our staff in this service a big thank you. 

“The Council has a wide range of homes across a very large area and we have tried our very best to give a first rate service. This is borne out by this survey so I am very pleased we have given the right service to our clients who are very important to us. 

“We have a wide variety of properties across a huge area, and we will always strive to provide the best service we can to our tenants, whether it’s their first step on the ladder to getting a home, or we’re carrying out maintenance, repairs or improvements.” 

The full report can be found at: https://www.gov.uk/government/publications/national-tenant-survey-findings-report#two