Here you will find advice about entitlement to home to school transport, transport for children with special educational needs and disabilities (SEND), information for parents, and information about bus services.
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If your application for transport assistance for your child is declined, you will be sent an email explaining why. You have the right to ask for a review of this decision. The review is a two-stage process.
At stage one you can challenge a decision about:
You can also appeal when the provision of transport has been agreed by the county council, but you want the travel arrangements offered reviewed.
A request for a review must be made clearly, in writing, about why you believe that Northumberland County Council should reconsider their decision, including any information that might support your case.
More information about the appeals process can be found in section 20 of the Home to School Travel and Transport Policy, and section 14 of the Post-16 Transport Policy.
Download the school/college transport appeals process here.
Updates will be provided via the following:
It's important to be prepared in the event of disruption to the school transport service:
Ensure your child is warmly dressed, just in case the school transport is running late, or the journey is slow.
During periods of severe weather, a child should wait 20 minutes after their normal pick-up time for school transport. After 20 minutes, it is advisable for the child to return home.
Let the school know that your child has returned home after waiting 20 minutes for transport to arrive. Make sure that you have the contact details of your transport providers and that they have emergency contact numbers for you.
If you take your child to school, it is your responsibility to collect them in the afternoon.
It’s important for parents to have a plan in place, if they are not home when a child returns. For example, a buddy scheme, or a family friend or relative who the child can go to until the parent or carer returns home.
PLEASE NOTE: More information about the operation of school transport during bad weather can be found in section 18 of the Home to School Travel and Transport policy.
The local bus service providers below will be able to provide further information on their ticket offers for students:
Arriva - post-16 school travel - zones and tickets
Stagecoach - post-16 school travel
Go North East - post-16 school travel
Border Buses Ltd
Travelsure Coaches Ltd
If your query relates to the travel arrangements for students in Post 16 education then please email either firstname.lastname@example.org or (if your child is in receipt of an Education, Health & Care Plan) email@example.com
We also have a telephone "hunt group" number, 01670 624839 with different options for you to choose depending on your query.
How we handle your information provides details about what information we collect and what we use it for etc.
Once you have received confirmation that your school transport application has been successful, transport arrangements will usually be put in place within 10 working days. The exception to this is when you apply for school transport that is required from the start of a new academic year. In this case, you will be informed of your child’s new transport arrangements during the summer holidays.
Once your child’s place at their new school is confirmed we would strongly advise you to submit your application as early as possible. This should ensure school transport is in place for your child for the new school term beginning in September. If applications are received late into the summer holidays, we may not be able to have travel arrangements in place for your child. It will then become your responsibility to ensure children attend school until your transport application has been processed and travel arrangements confirmed.
If you submitted your application in good time and have not heard from us, then please call us on 0345 600 6400.
Alternative ways of contacting the school transport team are provided in section 23 of the Home to School Travel and Transport policy.
If your child has lost or damaged their bus pass, you will be required to replace it at your own cost.
Northumberland County Council
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