School transport

Here you will find advice about entitlement to home to school transport, transport for children with special educational needs and disabilities (SEND), information for parents, and information about bus services.

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Home to School/College Transport

Welcome to the School/College Transport section.

This page contains advice about how to find out whether your child is eligible for free school/college transport and how to access school/college transport services. If your inquiry concerns paying for a place on a school bus or taxi please see our FAQ section.

You will also find our Home to School Travel and Transport Policy which outlines the eligibility criteria that must be met to qualify for transport assistance. This policy applies to children of compulsory school age who attend mainstream and special schools.

Our Post 16 Transport Policy outlines the eligibility criteria that must be met by young people in Post 16 education to qualify for transport assistance. This policy applies to students, irrespective of whether they are in receipt of an Education, Health and Care Plan.  

Please do familiarise yourself with the content of the relevant transport policy before considering applying for transport support as the eligibility criteria is strictly applied. 

If you have any questions about school transport, our FAQ section may be helpful

Apply for school/college transport

Below are online application forms for you to complete if you think your child is eligible for free school transport.

We receive a very high volume of applications for school transport and Post 16 transport during the months of August and September and whilst we make every effort to process applications and get transport arrangements in place for qualifying children and young people as quickly as possible, this may take longer than the normal 10 working days. 

Please choose the correct form and also ensure you have read and understood the relevant school transport policy and, in particular, the eligibility criteria before considering submitting an application.

Apply for pre-16 SEND transport: please fill in this form if your child has an EHCP, is of compulsory school age and is attending either a special school or a mainstream school.

Apply for pre-16 school transport: please fill out this form if your child is of compulsory school age and is attending a mainstream school.

Apply for post-16 SEND transport: please fill in this form if your child has an EHCP and is attending a further education college.

Apply for post-16 transport: please fill out this form if your child is starting at a high school sixth form (Year 12) or a further education college.

When we receive an application for transport assistance for a child or young person with special educational needs or disabilities it will be assessed by our colleagues in the Council's SEND team. This is because they are best placed to undertake such an assessment as they have access to your child's Educational, Health & Care Plan.  

Appealing unsuccessful transport applications

Please see below for advice on what to do if your school transport assistance application is declined:

If your application for transport assistance for your child is declined, you will be sent an email explaining why. You have the right to ask for a review of this decision. The review is a two-stage process.

At stage one you can challenge a decision about:

  • Your child’s eligibility.
  • The measurement of statutory walking distances.
  • The safety of the walking route.

You can also appeal when the provision of transport has been agreed by the county council, but you want the travel arrangements offered reviewed.

A request for a review must be made clearly, in writing, about why you believe that Northumberland County Council should reconsider their decision, including any information that might support your case. 

More information about the appeals process can be found in section 20 of the Home to School Travel and Transport Policy, and section 14 of the Post-16 Transport Policy.

Download the school/college transport appeals process here.

Behaviour on school transport

Below you will find guidance on acceptable behaviour on school transport:

 
 
Whilst schools will promote appropriate standards of behaviour by children on their way to and from school, it is a parental responsibility to make sure that a child behaves appropriately on a school bus or taxi.

Children who misbehave on school transport may have their entitlement or pass removed. Depending on the nature of the offence, this could be for a temporary period of time, or even permanently.

You can read more in detail about the appropriate behaviour expected on school transport by reading section 19 of the Home to School Travel and Transport policy.

Download the school transport behaviour expectations leaflet here.

School transport for children with special educational needs and disabilities (SEND)

Pupils with special educational needs and disabilities (SEND), and mobility problems all have the same entitlement to home to school travel support as any other pupil within the education system.

In addition, Northumberland County Council may also provide home to school travel support as a reasonable adjustment to a child's disability in cases where the child lives within the statutory walking distance of the school. 

Further information can be found in section 4.8 of the Home to School Travel and Transport policy.

When we receive an application for transport assistance for a child or young person with special educational needs or disabilities it will be assessed by our colleagues in the Council's SEND team. This is because they are best placed to undertake such an assessment as they have access to your child's Educational, Health & Care Plan. 

A copy of our SEND transport information handbook for parents and carers can be found here.

The booklet provides information in relation to transport arrangements we put in place to support children attending special schools

We have created a dedicated voicemail facility to make it easier for you to report any issues or concerns or any positive feedback you have with regard to the school transport service that your child uses. The phone line is 01670 629670. When you ring you will first hear a greeting message and then you'll be invited to leave a message. We will reply to you after we have looked into the matters you have reported.

Information for Post 16 Transport

Transport assistance may be provided for students entering high school sixth forms or further education colleges.

An assessment of eligibility will be undertaken following receipt of the appropriate Post 16 transport application form. 

Applications for travel support for learners who are not in receipt of an Education, Health and Care Plan must be accompanied by payment of a £50 administration fee (unless applying on low-income grounds) which is non-refundable even in cases where the application is declined, so we strongly advise you to familiarise yourself with the eligibility criteria in the Post 16 transport policy before considering applying for travel support.

By the 31 May each year we will write to parents of prospective Post 16 students to advise them of the application process. If you have not received this letter by the end of May please contact the school/college transport team.

Training of drivers and passenger assistants

The council will make sure that drivers and (where provided) passenger assistants receive appropriate briefings and training on a child’s needs to ensure that the school transport service is delivered safely and appropriately.

When transport is arranged for children by Northumberland County Council, the appointed taxi or bus operator must only employ drivers and passenger assistants who are in receipt of an enhanced Disclosure and Barring Service (DBS) check.

In addition they must also attend:
  • a briefing on driver/passenger assistant code of conduct, including child safeguarding
  • emergency CPR and anaphylaxis awareness training
  • training on how to correctly load and secure a wheelchair and apply a passenger restraint (when transporting children in wheelchairs)
  • disability awareness training (when transporting children with special educational needs and/or disabilities)
  • autism awareness training
  • child-specific training as and when required, e.g. managing challenging behaviour or training in the administration of rescue medication in the case of a child with a diagnosis of epilepsy or diabetes
For more information about drivers and passenger transport assistants and how they are briefed and trained, please read section 17 of the Home to School Travel and Transport Policy.

A copy of the drivers’ code of conduct can be downloaded here.

A copy of the passenger transport assistants' code of conduct can be downloaded here.

Information for parents during periods of severe weather

During periods of severe weather, there may be school closures or disruption to the home-to-school transport.

Updates will be provided via the following:

Northumberland County Council website school closures page.
Northumberland County Council homepage for weather updates

In extreme cases, a school may close during the day due to severe weather and your child will be sent home early.

 

Do you have a procedure in place for the care of your child in the event of school disruption?

It's important to be prepared in the event of disruption to the school transport service:

  • Make arrangements with a relative or close friend to care for your child until you are able to get home.
  • Inform the school and transport provider of these arrangements, as it may be necessary for your child to seek alternative transportation from school.
  • Make sure that the school and transport provider has an emergency contact number.
  • Ensure your child is aware of these arrangements.

 

If a school is disrupted, have you considered:

Suitable clothing
Ensure your child is warmly dressed, just in case the school transport is running late, or the journey is slow.

Waiting time
During periods of severe weather, a child should wait 20 minutes after their normal pick-up time for school transport. After 20 minutes, it is advisable for the child to return home.

Communication
Let the school know that your child has returned home after waiting 20 minutes for transport to arrive. Make sure that you have the contact details of your transport providers and that they have emergency contact numbers for you.

Responsibility
If you take your child to school, it is your responsibility to collect them in the afternoon.

Forward planning
It’s important for parents to have a plan in place, if they are not home when a child returns. For example, a buddy scheme, or a family friend or relative who the child can go to until the parent or carer returns home.

PLEASE NOTE: More information about the operation of school transport during bad weather can be found in section 18 of the Home to School Travel and Transport policy.

Information about local bus services

The following contains information and links to the major suppliers of local bus services in Northumberland:

For information about local bus services operating across Northumberland, including services that cross-border into Tyne and Wear, visit Nexus here.

Help with journey planning can also be found at Traveline North East.

You can also visit our Bus Travel webpage here.

 


Local bus services

The local bus service providers below will be able to provide further information on their ticket offers for students: 

Arriva - post-16 school travel - zones and tickets

Stagecoach - post-16 school travel

Go North East - post-16 school travel

Glen Valley

Border Buses Ltd

Statutory guidance in relation to pre-16 transport and post-16 transport

Please click on the links below for useful documents and links relating to school transport:

How to get in contact with the School/College Transport team

School/College transport queries

If your query is in relation to transport for children of compulsory school age (4 to 16 years old) please email either schooltransport@northumberland.gov.uk  or (if your child is in receipt of an Education, Health & Care Plan) SEN.Transport@northumberland.gov.uk 

If your query relates to the travel arrangements for students in Post 16 education then please email either post16.transport@northumberland.gov.uk  or (if your child is in receipt of an Education, Health & Care Plan) transport.referrals@northumberland.gov.uk  
 

We also have a telephone "hunt group" number, 01670 624839 with different options for you to choose depending on your query.

How we handle your information provides details about what information we collect and what we use it for etc. 

Your school transport questions answered

Please click on the boxes below for answers to our FAQs:

Generally speaking, the council only provides free transport to children who:
  • are of compulsory school age
  • are a resident of Northumberland
  • attend their nearest and appropriate qualifying school, or
  • attend their nearest school chosen on grounds of religion or belief
  • live beyond the statutory walking distance for their age, or
  • live within the statutory walking distance for their age but the walking route is deemed “unavailable” for safety reasons by the council, or
  • qualify for “extended rights” on the grounds of low income, or
  • are unable to walk to school as a result of their disability, special educational needs or mobility problems

For more information about eligibility, please read section 4 of the Home to School Travel and Transport policy.

 
Council policy states that if a parent chooses to apply for a place at a school outside their child's transport priority area, they are wholly responsible for making home to school transport arrangements unless the preferred school is closest to the home address as measured by the county council’s approved GIS measuring system.

Information on transport priority areas used to determine eligibility for school transport assistance can be found using our school catchment and transport eligibility maps.

For more information on parental preference for a school, please read section 6 of the Home to School Travel and Transport policy.

 
A new application should be submitted when your child moves to a new address. The application will be assessed based on the eligibility criteria that can be found in section 4 of the Home to School Travel and Transport policy.

 
In some cases, it may be possible for you to purchase unoccupied seats on vehicles deployed on school transport contracts in accordance with the terms of the county council’s Concessionary Travel Scheme.

Please click here to read the terms of the Concessionary Travel Scheme. 

If you are interested in applying after reading the terms of the travel scheme, please contact the school transport team on 01670 624839. We will advise you if spare seats are available to purchase on a school bus or taxi in return for the concessionary fare.
 
The type of travel assistance offered will be determined by the council council, making the best use of public funds available and paying due regard to a child’s well-being.

This would normally be a place on a school bus or taxi service commissioned by the county council, but other options include:
  • season tickets to enable travel on local bus or rail services
  • travel allowances paid to parents to transport their own children to and from school
In some cases, where it is agreed to provide travel support for a child living relatively close to school they may be provided with a passenger assistant to accompany them on the walk to and from school.

Further information is provided in sections 14-16 of the Home to School Travel and Transport policy.
 

Once you have received confirmation that your school transport application has been successful, transport arrangements will usually be put in place within 10 working days. The exception to this is when you apply for school transport that is required from the start of a new academic year. In this case, you will be informed of your child’s new transport arrangements during the summer holidays.

Once your child’s place at their new school is confirmed we would strongly advise you to submit your application as early as possible. This should ensure school transport is in place for your child for the new school term beginning in September. If applications are received late into the summer holidays, we may not be able to have travel arrangements in place for your child. It will then become your responsibility to ensure children attend school until your transport application has been processed and travel arrangements confirmed.

If you submitted your application in good time and have not heard from us, then please call us on 0345 600 6400.

Alternative ways of contacting the school transport team are provided in section 23 of the Home to School Travel and Transport policy.

If your child has lost or damaged their bus pass, you will be required to replace it at your own cost.

Northumberland County Council

Arriva Go North East
  • For GO NORTH EAST passes, contact Customer Services on 0191 420 5050.
There is a separate policy outlining travel assistance that is available for post-16 students. Eligibility criteria can be found in Annex 3 of the transport policy:

Please click here to view our Post-16 Transport Policy.

In general, for a student to qualify for travel support they will need to be:
  • a resident of Northumberland and undertaking a course of study at their nearest learning provider which is located more than three miles from their home address
  • aged 16 years or over, but under 19 on 31 August 2024 and 
  • starting a course in Y13 or earlier and 
  • on a course which is full time, at a higher level than previous studied and equates to foundation learning 1, 2 or 3
An administration fee of £50 is payable at the point of submitting an application and is non-refundable. Please ensure you meet all the eligibility criteria before submitting an application for post-16 transport. 

Northumberland College has arranged a number of its own bus services. If your child is attending Northumberland College and your application for post-16 transport has been declined by Northumberland County Council, you may be able to get travel assistance through Northumberland College.

You can contact Northumberland college via Student Infozones (available at Ashington and Kirkley Hall), or via telephone:

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