Making a housing benefit claim

You can claim housing benefit if:

• you’re getting the severe disability premium, or are entitled to it
• you got or were entitled to the severe disability premium within the last month and are still eligible for it
• you have reached State Pension age
• you live in temporary accommodation
• you live in sheltered or supported housing with special facilities such as alarms or wardens

If not, you’ll need to claim Universal Credit instead.
 

You can use our benefits calculator to give you an instant estimate of what you could claim. Please remember the calculator is only an estimate and we cannot guarantee this is the exact amount you would receive.

The following will be required:

• details of your income
• details of your capital (bank/savings accounts)
• the amount of rent you pay
• the amount of council tax you pay

The allowance for privately rented accommodation is called local housing allowance and the rates are set separately. This is based on how many bedrooms your household needs. 

Click here to find out how many bedrooms you are eligible for.

You can view the rates for the Northumberland area (1 April 2019 to 31 March 2020) here



 

To claim housing benefit you can:

• request a housing benefit application form by telephoning our benefit section on 0345 600 6400,
• collect a claim form from one of our customer information centres, or
• download a housing benefit claim form by clicking here and post it to The Benefit Section, Northumberland County Council, Wansbeck Square, Ashington, Northumberland, NE63 9XL

Telephone: 0345 600 6400

Original documentary evidence is required to support your claim – we cannot accept photocopies and we need to see documents for both claimants and, if applicable, partners.

 

Help to complete your form
You can visit a benefit officer in your local office if you require assistance with your form, or if you are unable to visit our offices you can contact us on 0345 600 6400 to make an appointment for a visiting officer. 

When your benefit will start
If you qualify for housing benefit or council tax support (or both), we will normally pay your benefit from the Monday after you asked us for an application form, if the application has been returned within one month of contact.

There are two types of financial support available to help you to meet your council tax payments - main council tax support and second adult rebate.

From 1 April 2019 the level of support for all working age claimants (18 to state retirement pension age) will reduce by 8% to a maximum level of 92%.  Click here for further details
 

Good cause is a reason that prevented you from claiming benefit earlier. We look at each cause individually, and may include the following:

• You were ill and no-one else could claim for you.
• You were waiting for a decision on other benefits.
• You were given incorrect advice by an official organisation.
• You did not understand you could claim because of your age.
• You have language difficulties.
• You have difficulty understanding technical documents.
• You did not claim immediately after leaving hospital, prison or long-term care.
• You were not able to manage your own affairs and received no help.
• A close relative died.

These examples are a guide only and are not a list of all possible reasons. If you forgot to claim, or did not know how to, this would not be a valid reason on its own.

If you think you have good cause, please contact us immediately on 0345 600 6400 or by downloading and completing the backdated request form. 

Proof of income, savings and rent payments will be required for the period of backdating, as well as any proof to support your reasons.

We will make the decision on backdated claims based on the information provided, then will write to you and inform you of the decision. If we decide not to backdate, we will tell you why.

If you do not agree with a decision, contact us and ask us to review this again. This must be done within one month of the decision letter.

You can also ask for a written statement from us, which will give you more information. If you are still not satisfied, you can appeal to us in writing. Please also have a look at our backdating factsheet

A person affected can ask us to provide a written statement of reason explaining how we reached our decision. This should be requested within one month of the date the decision was made.

The statement of reason does not affect your right to appeal. We aim to provide a statement within 14 days, so far as this is practicable. 

We will review the decision regarding a claim to ensure this has been done correctly. Requests for revision are to be made either in writing, or by completing a revision request form, and must be made within one month of the decision notice.

The decision will be reviewed by a new officer. After reconsideration, we will write to the person affected as to whether the decision has changed. We may request further information before a final decision is made.

This information must be provided within one month of request. We aim to provide a reply within 14 days, so far as this is practicable.

If you still do not agree with our decision, you may be able to appeal to Her Majesty’s Courts and Tribunals Service, who are independent of the council and Department of Work and Pensions.

A judge will look at your case and make a decision. The request must be made in writing and must be received by us within one month of the date on the decision notification letter:

Benefit Section
Northumberland County Council
Wansbeck Square
Ashington
NE63 9XL

Her Majesty’s Courts and Tribunals Service will write to you with details of the hearing. You will be asked if you want to attend, or whether you would prefer the tribunal to consider their case in your absence; this is called a ‘paper hearing’. If you, or the council, feel this decision is wrong in law, they can seek leave to appeal to the upper tribunal.

Important note
The amount of benefit payable is a matter between the council and claimant. Only the tenant can ask the council to review the amount of benefit payable. If the council reduces a tenant’s benefit to recover overpayment in respect of a previous address, the landlord cannot appeal against this.