Trading standards - retail

We make sure that people get a 'fair deal' by enforcing pricing and credit laws, investigating misleading price indications and fraudulent trading practices, and ensuring the accuracy of goods, services and property descriptions.

Retail

We seek to protect both consumers and the honest trader, by enforcing a wide range of consumer protection legislation. These laws relate to standards of quantity, quality, safety, pricing, consumer credit and animal health and welfare.

We make sure that people get a 'fair deal' by enforcing pricing and credit laws, investigating misleading price indications and fraudulent trading practices, and ensuring the accuracy of goods, services and property descriptions.

We operate a Consumer Helpline to provide clear impartial advice to consumers and businesses on their rights and obligations when buying and selling goods and services.

 

Officers visit and inspect premises to ensure that current legislation is being met.  Samples of products are bought for testing and analysis, and advice is given to consumers and businesses in relation to the laws enforced by the department.  Also, information is received from many sources and investigations are carried out into fraudulent trading practices and serious breaches of legislation.

Related documents

Business Advice Leaflets

Consumer Advice Leaflets