Collection information and dates for garden waste.
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On the week starting Easter Monday (13 April) all bin collections will run one day later than normal, so collections due on Monday will take place on Tuesday and so on, with Thursday collections being done on Friday. Please have your bins out by 7am on the day of collection.
For the small number of households in the Hexham area whose usual collection day is Friday, those collections will now take place on Saturday 11 and Saturday 18 of April.
Our service covers most of Northumberland and operates from early March to the end of November/beginning of December.
If you wish to subscribe for 2020, call us on 0345 600 6400 to check if your address is included in the route, however, please note that we are currently not accepting new customers due to high demand on this service.
Please click here to see our garden waste terms and conditions.
If you already subscribe to the garden waste collection scheme, you will receive a yearly invitation in late January or early February to re-join, complete with information on collection dates.
PLEASE NOTE: If you do not receive your letter, please let us know by calling us on 0345 600 6400.
To pay for your garden waste collection service, please quote your reference number.
See garden waste collection dates for current subscribers here.
Services are renewed annually in February. We will have sent you a renewal email or letter containing your unique 12-digit reference number that is required to pay for the scheme in late January/Early February. You will then be able to pay online using your card and reference number.
Please click here to check if you are eligible to apply for your collection.
You can pay:
If we have missed your garden bin, every effort will be made to return to collect it, providing it was missed through a fault of our own. However, if it has been missed due to bad weather or other circumstances beyond our control eg. the effect on service delivery due to the coronavirus, then this may not always be possible.
Unfortunately, we cannot pay refunds or part refunds for missed garden waste bins.
There are no collections from December to February because of the limited amount of garden waste produced. It is considered bad for the environment and expensive on fuel to send vehicles out during these months.
If you move house within Northumberland then we may be able to arrange that your garden waste contract is moved to the next property but it is best to speak with the Admin staff at your depot first. Please click here for our contact information, and ask for a call back from your local depot.
PLEASE NOTE: We are unable to provide a service both at your old house in addition to your new house unless extra payment is made.
If you leave the Northumberland area, then we cannot permit you to take your council-owned garden bin with you. We suggest therefore that you either agree to share the year’s cost with the new resident, that you leave it for the new owners to use if they so wish at your expense, or that you let us know and cancel the service.
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