Garden waste

We can now take money from customers for the 2018 season, but you will need to use your unique property reference number (GW- followed by 12 digits), supplied in your renewal letter.

Residents who received garden waste collections in 2017 will automatically receive a renewal email or letter during late January or early February 2018.

Potential new customers may contact us to find out if they can be added to the route, and if so to make payment and arrange delivery of a bin from February 2018.  Tel: 0345 600 6400

Our subscribers have welcomed this service as it saves them time and fuel, as well as mess in their cars and vans. 

You can also take garden waste to any of our household waste recovery centres free of charge, or perhaps you would like to try home composting.

You can check online, if we collect from your area and are eligible to apply for your collection.

Our team asks for applications for garden waste collections to be submitted during February and March, though new requests will be accommodated throughout the rest of the year where possible. If we confirm we are able to collect from your area, you will be given a unique reference number that is needed to pay for the service.

We'll send existing customers an email or  letter each year, inviting you to renew your subscription, and you will be issued with a new unique reference number.

You can pay:

• online using a credit or debit card (you will need your unique reference number)
• at any of our customer information centres with cash, a cheque or a credit or debit card
• by phone on 0345 600 6400 using a credit or debit card

Upon receipt of payment you will be issued with a garden bin (if necessary) and a '2018 Garden Waste' bin sticker' will be posted to you, for you to fix on top of the bin. We can then easily identify your bin as eligible to be emptied throughout the 2018 season.

All residents who pay online will be automatically entered into a prize draw for a chance to win a refund of their 2018 subscription. One customer wins each month between February and November, so the sooner you start paying your subscription online the more draws you can qualify for.

If you want to cancel the service you must notify us in writing or by email within 14 days of payment in order for us to consider any refund.  Please see the terms and conditions on our website. 

If we have missed your garden bin, every effort will be made to return to collect it, providing it was missed through our fault.  However, if it has been missed due to bad weather or other circumstances beyond our control, this may not always be possible.  Unfortunately, we cannot pay refunds or part refunds for missed garden waste bins.