Commonly asked questions regarding bin collection.
What should I do when bin collections are disrupted?
If collections are disrupted due to severe weather, we will provide updates on our website homepage
as well as our Facebook
, and Twitter
accounts during these periods.
We always aim to rearrange missed collections caused by service disruption as soon as possible.
What happens if my garden waste bin is missed
If we have missed your garden bin, every effort will be made to return to collect it, providing it was missed through our fault. However, if it has been missed due to bad weather or other circumstances beyond our control, this may not always be possible. Unfortunately, we cannot pay refunds or part refunds for missed garden waste bins.
What happens if I contaminate my recycling bin?
If your recycling bin has been contaminated you will find a tag on the bin or a letter through your door reminding you of the recycling guidelines. Please read the advice given, remove the offending items and put it out again on your next scheduled collection day.
Some points to consider:
- small amount of contamination – usually the bin will still be emptied
- large amount of contamination – the recycling bin will not be emptied
- certain materials will cause problems at the sorting plant – materials such as food waste, nappies or glass will contaminate the bin beyond sorting and so the bin will not be emptied
- continually and deliberately contaminating your bin – the council will either remove your bin or refuse to empty it. In order to have your bin returned you will need to agree not to cause further contamination and pay the standard charge for the re-provision of the recycling bin if applicable.
What happens if I don’t have space for a bin? (requesting sacks)
If you feel you don’t have space for a wheeled bin, then you may be able to use bin sacks. The council must determine this before you can start using bin sacks for collection. For more information on bins sacks, and to request free recycling sacks, please call 0345 600 6400 or visit one of our customer information centres
What should I do on collection day?
Follow this simple checklist to ensure your bins are collected correctly:
- Put your bin out before 7am on collection day, either at the kerbside or previously agreed collection point.
- Don’t overfill your bin; the lid must be able to close.
- Don’t leave excess waste alongside your bin as it will not be collected.
- Any excess waste should be taken to your local household waste recovery centre.
- Don’t put any clinical/healthcare waste in your bin; ask your doctor/nurse/pharmacist to recommend how you should dispose of this waste.
- Take your bin back onto your property within 24 hours of it being emptied.