Homelessness and housing options

If you are homeless or threatened with homelessness it is important that you seek advice and support as soon as possible.

If you are homeless or threatened with homelessness it is important that you seek advice and support as soon as possible.

Our aim is to work with you to try and prevent homelessness. The homelessness and housing options team have developed a range of services to help you keep your home, or to find a new one whether that is renting from a private landlord or a registered provider.

Please contact us at the earliest opportunity if you are at risk of losing your accommodation so that we can give you appropriate advice and assistance to try and prevent this from occurring. 

If you would like some advice, or would like to make an appointment, please contact the Homelessness Duty Officer: Out of hours emergency
Our emergency out of hours service will take your call, should you contact us outside of working hours
  • Telephone: 0345 600 6400
Duty to Refer
The Duty to Refer (DtR) is a duty on specified public authorities to refer service users who they think may be homeless or threatened with homelessness to local authorities homelessness/housing options teams. The service user must give consent, and can choose which authority to be referred to. To register and make an online referral follow this link to the North East Duty to Refer site, alternativley download and complete the Duty to Refer form and email to housinghomeless@northumberland.gov.uk

Private renting
You have certain rights and responsibilites if you are a tenant in privately rented property. Follow this link for more information

Illegal evictions
It is a crime for your landlord to harass you or try to force you out of a property without using proper procedures. If your landlord is using illegal practices of eviction and/or harassment, please contact us for advice and assistance:

You can find more useful information about harassment and illegal eviction on the Shelter website or here on Gov.uk website

Housing advice
Our online advice wizard offers useful information. Simply spend roughly 15 minutes answering a few questions regarding your circumstances and the wizard will provide you with tailored advice about your options and what to do next.

Severe Weather Emergency Protocol (SWEP)
When it is predicted to be extremely cold (under 0°C for three consecutive nights) we ensure there is a service in place to help rough sleepers find a bed for the night. View our SWEP protocol here

No Second Night Out
We want to ensure that no-one spends more than one night on the streets. If you are aware of someone sleeping rough, please report this to Streetlink.
  • Telephone: 0300 500 0194
Additional useful contacts:

The duty of public authorities to refer a homeless person to a local housing authority

Before making a referral a public body must have the consent of the individual to make the referral and consent to share their contact details with that authority. The individual should be asked to identify the housing authority in England they wish to be referred to. 

Which public authorities are subject to the new DtR?

The public authorities which are subject to the new DtR include: prisons; youth offender institutions; secure training centres; secure colleges; youth offending teams; probation services (including community rehabilitation companies); Jobcentre Plus; social service authorities; emergency departments; urgent treatment centres; hospitals in their function of providing inpatient care; and the Secretary of State for Defence is also subject to the duty to refer in relation to members of the regular forces which are the Royal Navy, the Royal Marines, the regular army and the Royal Air Force.

Making a Referral

A DtR referral can be made to Northumberland County Council's Homelessness and Housing Options team by downloading the DtR form and emailing to dutytorefer@northumberland.gov.uk  or by completing an online DtR referral here.

If you have any queries please contact the Homelessness and Housing Options Team The DtR only applies to these specified public authorities in England and individuals can only be referred to a local housing authority in England. However, any other public authority not identified can also make a referral on a voluntary basis.