Pest control

Find out which pest control services we offer to homes and businesses, as well as information on how to book and pay for a treatment. We treat pests such as rats, mice, wasps and other insects.

Pest control is the management of animal or insect species that you would consider a pest. Discover which services we offer to homes and businesses, as well as information on how to book and pay for a treatment. We treat pests such as rats, mice, wasps and other insects.

If you are unsure of which pest you are reporting, please see our pest identification below before making a booking.

PLEASE NOTE: We do not carry out treatment for bees of any kind. If you are unsure whether you have a bee or wasp nest, please visit The British Beekeepers Association for advice. 

If, on arrival, we are unable to carry out treatment, you may still be charged £27 for an advice visit. The remaining balance will be refunded.
Discover which pest control services we offer to homes, as well as information on how to book and pay for a treatment.

From 1 June 2015, all pest control services will have a charge. This includes the treatment of rats and mice inside your home. If you are reporting rats or mice on someone else’s land or building, please call 0345 600 6400 to request an inspection visit to be conducted.

The council has also introduced a concession charge for all domestic charges at 50% of the current price. This is ONLY available by contacting our customer contact centre on 0345 600 6400.

Our home services and charges:
Pest Inside property Outside property 4+ bed property      
Rats £55 £55   £27.50
Mice £55 £55   £27.50
Fleas £80
Cockroaches £55

per nest thereafter




Insect ID £27 N/A £27 £13.50
Ants £55

Flies £80
Bed bugs £150 N/A £150 £75
Fumigations £80 N/A £100



Advice visit £27 N/A £27 £13.50

PLEASE NOTE: There must be someone present at the property when our technicians are called out. We will not enter premises or gardens unaccompanied for security, and health and safety reasons.

We will leave advice and information after our treatment.

Our concessions policy
A 50% reduction is available to residents who are full-time students, or claiming one of the following benefits:
  • income support
  • disability living allowance
  • jobseekers’ allowance
  • attendance allowance
  • housing benefit
  • mobility allowance
  • pension credit
  • severe disablement allowance
  • council tax benefit
  • incapacity benefit
We must be informed if you are booking a concession visit. You may be asked to provide evidence of eligibility upon our arrival.

Advice visits 
The charge for an advice visit is £27 and an officer will visit your property to assess the problem and provide advice. If we advise treatment is necessary, you will be asked to pay the remaining fee for that treatment, should you wish to proceed.

How can I pay?
You may book and pay for your first visit now by clicking the following link:
Is there a charge for the pest control service?
There is a charge for all pest treatments, including in garages and outhouses.
Are there discounts available?
We charge a fixed fee to keep costs down and make the service available and affordable to all residents. If you are entitled to a concession rate, you will receive a 50% discount.
Can you treat my neighbour’s property?

No. We must receive a request from the owner.
What if the rats/mice are coming from my neighbour?
If you suspect there are rodents living in your neighbour’s garden, the first thing to do is inform them what you have witnessed. We then advise you and the surrounding neighbours remove any food sources for the next seven to 10 days, and if the problem persists, contact us.
Does someone have to be in when we visit?
Yes. We will not enter premises unaccompanied for our own security and health and safety reasons. We need to leave advice and information after our treatment.
Are the chemicals used safe around humans and pets?
Yes, as long as all instructions and advice left by the pest control officer are adhered to. We always take care when laying poison to ensure we minimise the risk to pets and other non-target animals. In some cases, we will not lay poison if the risk is too high and we require homeowners to keep pets and children away from any poisons and/or insecticides used.
Can you treat wasp nests on county council land?
For wasp nests, we will carry out treatment on council land if there is a danger to the public. However, we do not carry out any treatments on private land without the owner’s agreement.
PLEASE NOTE: We do not carry out treatment for bees of any kind. If you are unsure what type of bee you have, visit The British Beekeepers Association to get the appropriate advice.
Can you treat ants on footpaths?
No, we do not treat ants in gardens, footpaths or public areas, as this is their natural habitat.
I have maggots in my wheelie bin, can you treat them?
No, once your bin is empty, rinse it with hot water and always keep your bin lid closed.
I think I have bats in my roof space. Can you remove them?
No, it’s illegal to remove or disturb bats. For more, visit the Bat Conservation Trust website.
What can I do about pigeons/seagulls?
Northumberland County Council does not carry out treatments for pigeons or seagulls. For advice and help, please visit the Natural England website.
How do I rearrange or cancel a visit?
To book a revisit, rearrange or cancel a visit, please call 0345 600 6400 or call into one of our customer information centres.
We provide pest control for businesses in an efficient and discreet manner.

Our business services and charges

Existing contracts
If you would like to book a revisit, please call us on 0345 600 6400.

How many visits am I likely to need?
It may depend on the exact infestation level. However, we have provided a general guide below for your reference:
  • Rats, mice, fleas, cockroaches, ants, bed bugs and fumigations generally require an initial visit and up to two further visits.
  • Wasps and flies usually only require one visit.
Please note that all revisits will be invoiced.
Pest type Standard shops, small offices & holiday homes Larger commercial properties
Rats £160 Quote
Mice £160 Quote
Fleas £160 Quote
Cockroaches £160 Quote
Per nest thereafter
Insect ID £40 £40
Ants £160 Quote
Flies £160 Quote
Bed bugs £160 Quote
Fumigations £160 Quote
Advice visit £40 £40

PLEASE NOTE: After your first visit, we will invoice you for any recurring visits (if required). If you would prefer to be invoiced for your first visit, please contact us 0345 600 6400.

How can I pay?
You may book and pay for your first visit now by clicking the following link:

Why you should consider a contract:

  • it may be better value for money than paying for one-off treatments
  • 24-hour direct access answering machine outside working hours
  • aim to respond to contract customers within one working day
  • monthly monitoring of your premises
  • free insect identification as standard
  • reduced costs for other pest-related problems
  • all visits recorded
We offer a service tailored to your business:
  • hotels, bars, restaurants and other catering establishments
  • offices, retail and warehouses
  • agricultural businesses
Hotels, pubs, bars and restaurants:

The most valuable assessment of a pub, bar or restaurant is its reputation. Customers expect the highest quality of hygiene, food and service.
Bed bugs are increasing in hotels throughout England. Mice, rats, flies, and cockroaches pose a threat to hygiene standards in food preparation and storage because of their disease risk. 

We monitor and survey premises and, if problems occur, we deal with them efficiently and discreetly. For free advice, or to arrange a free site survey, please call us on 0345 600 6400.
Preventing pest problems in offices and warehouses:

Pests in and around offices/warehouse can cause great distress for those that work in them. They can also damage buildings, fittings and stock, with computer equipment and cables being particularly at risk from gnawing.
There are a number of factors that contribute to the risk of pest problems in commercial properties, such as the location, age and condition of the building, as well as the kind of goods stored in or around the building and whether food is served on site.

We can survey your premises and if there is a problem we will deal with it efficiently and discreetly. A pest control service contract may prove more cost effective. 

For free advice, to discuss a contract or arrange a free survey, please call us on 0345 600 6400.
Agricultural businesses:

Rats, mice and moles are the most common pest type for farmers and can cause extensive damage to both crops and buildings. We offer a free site survey and advice, as well as tailored pest control treatments to suit your needs.

We can survey your premises and if there is a problem we will deal with it efficiently and discreetly. A pest control service contract may prove more cost effective. 

For free advice, to discuss a contract or arrange a free survey, please call us on 0345 600 6400.
Which services do you provide for businesses?
We can provide rodent monitoring/prevention, eradication treatments, insect identification/eradication, electronic fly killer units and screens.
How do I make sure my business stays free of pests?
We provide both one-off treatments and contracts for commercial customers. A contract may be more cost effective. We also monitor premises regularly, offer early morning appointments, free advice and pest identification service.
How quickly do you respond to a request for pest control treatment?
We aim to visit your premises within one working day wherever possible.
I have a catering business. How would a pest infestation affect my business?
A pest problem in a business can seriously damage your reputation and profitability. To prevent contamination of foodstuffs, a food business must take all reasonable precautions to prevent food pests gaining entry into food storage and preparation areas. Officers have the power to close businesses where there is evidence of infestation.
I can’t find my pest in the photo gallery.
We provide advice visits at a cost of £27, where we will either identify the pest at the location or, if necessary, we can have it identified by a specialist company so we can carry out the most appropriate treatment.
If you need further advice, please click on the links below or consult a private pest control contractor. Will people know I’ve got pest control officers on my premises?
No, we operate in vans that have only the Northumberland County Council logo on them. Our officers provide an efficient and discreet service.
If your question is not answered here and you require further advice, please call 0345 600 6400.
Welcome to our pest gallery. This should help you quickly identify the most common pests in your area, and how to prevent them appearing.

Seasonal pests:

During May to September, wasps are extremely active. Their nests can be found in sheds, lofts, airbricks and bushes. If the nests are high up, in most cases they can be left and will die naturally at the end of the season.

However, as the season draws to an end, the combination of the cool weather and a diet of fermenting fruit juices make them irritable and more likely to sting.
Wasps (Vespula Vulgaris)There are several species of wasp found in the UK, all similar in appearance. Wasps are bright yellow and black and roughly 10 to 20mm in length. Wasps have a very slim waist and are a lot less hairy than bees. Not to be mistaken with hornets, they are somewhat larger and brown and yellow in colour. Harmless mortar bees are often mistaken for wasps.

Living environments
Young, fertilised queens survive the winter by hibernating, then emerging in mid-April to find a suitable site for nests. Common sites are loft spaces, cavity walls and sheds. Once found, she builds the first cell using chewed wood pulp and lays between 10 and 20 eggs, then feeds the resulting larvae until they emerge as workers. These workers then take over the tasks of enlarging the nest and providing food for larvae.
The nest may potentially grow to the size of a football and house about 5,000 wasps but, in some cases, can be larger. In late summer, a generation of males and young queens emerge to mate, but the other wasps will gradually die off as the weather cools. The nest will not be used again.

Preventative steps or treatments you can do yourself:
  • There are products available to kill a nest but please ensure you follow any instructions carefully, taking all necessary precautions. 
  • Consider the risk of being stung. While for most it can be a painful annoyance, there is a minority of people who are allergic and can suffer extreme reactions. 
  • If you can, treat a nest early/late in the day when the weather is cooler. It’s most likely all adults have returned to the nest and are much less active.
Description: Click here to find out more about antsBlack ants are common in all parts of the UK and usually nest outdoors, favouring sandy or dry soils near house foundations and under paths. They are also increasingly found in cavity walls of properties. Worker ants are usually a dark brown-black color, while queens are mid-brown and roughly 15mm long.

Living environments
Worker ants invade buildings while foraging for food, particularly sweet foods. They enter through tiny crevices under kitchen units, skirting boards or anywhere there is a gap big enough. When an ant finds a food source, other ants will soon gather, sometimes in large numbers.
During late summer, flying male and queen ants can be seen swarming. They mate on the wing and can swarm for a few hours. They can be dealt with immediately using a suitable flying insect spray and can also be vacuumed, if occurring indoors.

Preventative steps or treatments you can do yourself:
  • Powders (available in most garden centres) should be used outdoors in cracks, crevices, air bricks and other entry points to create a barrier. 
  • Water-based sprays (available in most garden centres) can be used indoors.
  • Ant gels and liquids are poisons with a sweet base to trick ants into feeding, and carry the poison back to the nest. However, treatment must be continuous for several weeks.
PLEASE NOTE: Using sprays and powders in conjunction with gels and liquids will not be effective. You will kill very few ants, and not the whole nest.
Description: Click here to find out more about ratsThe common rat is usually around 20 to 27cm long and weighs about 100-500g. They are commonly a brownish grey, with grey underneath. However, the colour varies. Rats have a single pair of upper and lower incisor teeth that continuously grow. This is why they gnaw, to prevent their incisors from growing too long and preventing them from eating.

Living environments
Rats generally stay within 50m of their home, but can range up to 300m. They can move every two weeks or so, depending on food sources, and may travel several kilometres to seek food. They are mainly active at night and can be found in fields, gardens and sewers. Rats are sexually mature at three to four months old and produce six to 11 young.

Preventative steps or treatments you can do yourself
  • Compost bins should be placed on solid bases to prevent rats from burrowing.
  • Keep overhanging branches trim, away from roofs to prevent rats from accessing loft spaces.
  • Check sheds for holes in the floor and back panels where rats may have gnawed through during winter. Keep these sealed to prevent access.
  • Check for holes around the outside of the house, particularly around waste pipes. Remember, a rat can get through holes as small as 25mm.
If you see a rat in your garden and you feed birds, stop immediately, as this will encourage rats into your garden.
Description: Click here to find out more about miceAn average house mouse is roughly 6cm to 9cm long, with a tail of roughly eight to 10cm long. Their fur is a brownish grey, but can be lighter and they have excellent hearing due to their large ears. Mice reach sexual maturity 42 days after birth, so it is imperative to deal with mouse activity as quickly as possible. Their life cycle is roughly nine to 12 months and the reproduce roughly eight times per year, with a litter size of five to six offspring.

Living environments
Mice build nests in hard-to-find spaces, such as under floorboards, in wall cavities and in loft spaces. They are very inquisitive and like warmth, so check airing cupboards and behind cookers/fridges for signs of activity, such as droppings. They do not have the ability to control their bladder and constantly dribble urine that can contaminate food.

Preventative steps or treatments you can do yourself:
  • Young mice can fit through 6mm gaps (if you can get a ballpoint pen through the gap a mouse can get in) so we recommend to check around waste pipes that go through the wall.
  • Check waste pipes such as those from the sink or washing machine in order to seal any gaps.
  • Mice usually enter properties via a garage door. Look for droppings here.
  • During winter months, lay traps around your garage, as mice are more likely to enter your property in colder weather.
If you see a mouse in your garden and you feed birds, stop immediately, as this will encourage mice into your garden.
Description: Click here to find out more about bed bugsThe adult bed bug is a flat, oval insect 5mm by 3mm and is reddish brown in colour. The female bed bug lays pearly white eggs approximately 1mm long. These are ‘glued’ into cracks and crevices in bed frames, furniture, wallpaper and anywhere that provides dark harbourage during daylight. They lay roughly 150 eggs that hatch within 10 to 20 days and reach adulthood in approximately nine weeks under reasonable conditions. This takes longer if the temperature is low. Adults live for up to 18 months, usually feeding weekly, but can survive for more than a year without blood.

Living environments
Bed bugs do not fly, so they must crawl or be transported via clothing, luggage, or anything they can harbour in. They feed on blood, but can survive for long periods without feeding. While they are usually associated with poor, overcrowded and unhygienic conditions, they can be transported onto any premises.
In domestic cases, most infestations are found in bedrooms, with hiding places being close to where the host sleeps – bed frames, mattresses etc. Bed bugs bite and feed on blood, which can cause severe irritation to some people. However, they are not known to carry disease unless, that is, you regard insomnia as such.

Preventative steps or treatments you can do yourself:
  • Check your bed, or any bed you sleep in, for tiny blood droplets on sheets and mattresses. 
  • Move the bed away from the wall and check behind the headboard and mattress for any signs.
Description: Click here to find out more about cockroachesCockroaches are large insects that range in size from 10 to 23mm with long antennae and two pairs of wings. The German cockroach is dark brown and smaller than the Oriental cockroach, which is black in colour. The German variety can climb smooth surfaces. The female cockroach produces up to eight purse-like egg cases monthly. These can contain up to 30 eggs and nymphs hatch within two to four weeks (6 to 12 for Oriental cockroaches). Their eggs are the size and shape of a small kidney bean and brown in colour. Their faeces looks like black pepper.

Living environments
Cockroaches can carry food germs and are responsible for the spread of diseases such as dysentery and gastro-enteritis and they will feed on almost anything, including faecal matter. Food contamination occurs when the insect comes into contact with food, food preparation surfaces or through faecal contamination of food. 

Cockroaches spend their days hiding in cracks and crevices in a building, becoming more active at night. If a light is switched on they will scamper away to hide.

Preventative steps or treatments you can do yourself:
  • Make sure your premises are clean, and there are no food sources or hiding places. 
  • Plug all small cracks with a latex or silicone sealant. (Larger holes will need to be patched). 
  • Move debris, firewood and rubbish away from the house and out of kitchens.
Description: Click here to find out more about fleasThe threadlike larvae (1.5mm) hatch in approximately a week and thrive in dark, humid places. After two to three weeks, they moult twice and grow to 5mm long and spin their cocoons for pupation.
Fleas formed in cocoons may ‘overwinter’ (or lay dormant), but emerge by the stimulation of vibration, usually of the host. This is why attacks sometimes take place when a property has been left empty. In favourable conditions, the life cycle is normally complete in four weeks. Fleas can only lay eggs after taking blood from a host animal.

Living environments
Adult fleas live exclusively as parasites of warm-blooded animals, like cats and dogs. Cat fleas are responsible for 75% of all flea infestations. Cat and dog fleas will feed from humans when there are no animals around, but this is not their first choice. 
Flea eggs are 0.5mm long, pearly white, oval and slightly sticky, generally found on the hair, bedding or clothing of the host.

You may have fleas and not have an animal
  • during summer, fleas can survive outside and be carried indoors
  • visitors may have animals and transport fleas
  • you can visit people with animals and transport fleas
  • moving into a property, you could inherit a flea problem
Preventative steps or treatments you can do yourself:
  • After flea a flea the floors of your property will be covered by a layer of insecticide that will dry to a very fine powder that is odourless and invisible. It has a very good residual effect and will continue to work for some time, if left undisturbed.
  • Adult fleas will be killed within a few days, but the floor should not be vacuumed, swept or washed for seven to 10 days post treatment, as there will still be eggs that continue to hatch. 
  • If you ensure that the insecticide remains in place, fleas will be killed as they emerge from their eggs. 
  • If you have pets at the premises, they should also be treated for fleas without delay using a veterinary recommended treatment. For further information, please consult your vet. 
Causes of re-infestation
  • vacuuming before the seven to 10 day period
  • bringing more fleas from other premises
  • not treating your pet or not following the product’s instructions
Description: Click here to find out more about molesThe European mole is between four to six-and-a-half inches long with a tiny tail of three quarters of an inch. It weighs three to five ounces and has small eyes and ears. Moles are practically blind and have poor hearing, but make up for it with their excellent sense of smell.
Their fur is short, dense and black and can lie at any angle, meaning it can go backwards and forwards through its tunnels. A mole’s diet primarily consists of earthworms and other small invertebrates found in soil, as well as a variety of nuts.
The mole runs are, in reality, worm traps as the mole, when sensing a worm fall into the tunnel, quickly runs along to kill and eat it. Their saliva contains a toxin that can paralyze earthworms, so they can store their prey for later consumption.

Living environments
Moles are solitary creatures and spend the majority of their life spans alone. Usually, they only associate with others during mating, or when a mother raises her young. They live underground and their main home consists of a single central chamber, with many connected tunnels.

Preventative steps or treatments you can do yourself:
  • Various over-the-counter products can be obtained, but are limited to their success rate.
Photo of Booklice (Psocids Liposcelis Bostrychophilus)Booklice are soft-bodied insects, yellowish brown in colour and rarely exceed one to 2mm in length. Some species have two membranous wings, although in many species the wings aren’t present. While they are common, they are harmless and do not cause any damage or destruction.

Living environments
Occasionally, especially during autumn, people find their food cupboards have become infested by booklice. They are often discovered in flour, milk powder, sugar or any dried food. They dislike light and are found in folds in packaging and cracks and crevices in cupboards.

Preventative steps or treatments you can do yourself:
  • If you find booklice in your kitchen, do not use insecticides, as you risk food contamination. The best method of eradication is to remove and dispose of all affected food.
  • Clean cupboards with a dry cloth, or vacuum them and empty contents into a dustbin kept outside. Ensure the storage area is dry before restocking. 
  • Keep cupboards ventilated and dry and check them regularly. 
  • Check use by dates and food upon first opening to be sure there is no infestation. 
PLEASE NOTE: Infestations are not caused by poor hygiene and are as common in new homes as they are in older properties.
Woodlice (Order Isopoda)Although they look like insects, woodlice are in fact crustaceans related to crabs and lobsters. It is thought there are roughly 3,500 species of woodlice worldwide, with 35 to 40 being found in the British Isles. Woodlice are sometimes called pill bugs. The pill woodlouse gets its name from being able to roll up into a ball. Common woodlice live for three to four years and their main predators are centipedes, toads, shrews and spiders.

Living environments
Most woodlice are found on land, but their ancestors used to live in water. This is why they still breathe through gills. Woodlice eat rotting plants, fungi and their own faeces. They expel waste by producing ammonia, which passes through as gas.

After mating, females carry their fertilised eggs in a small pouch under their bodies. When the young hatch, they stay in the pouch until they are big enough to survive alone.
Preventative steps or treatments you can do yourself:
  • Woodlice are harmless to man, as they do not bite, so treatment is rarely necessary. 
  • If treatment is required, then the application of a suitable insect powder should be effective. These can be purchased at most garden centres and DIY stores.
A Silverfish (Lespisma Saccharina)Silverfish grow to about 12mm in length and, as the name implies, are silver-coloured and glisten. The female silverfish is believed to lay about 100 eggs, either single or in groups in crevices or cracks and are ‘glued’ to the surface as they are laid. They are small and white, but soon turn brown.
Hatch time varies from two to eight weeks, depending on the temperature and humidity of the breeding site. Newly hatched, they are about 2mm long and the time they take to reach maturity varies from a few months to over a year, depending on their surroundings.

Living environments
Silverfish are found in moist areas such as kitchens, bathrooms and basements. They can also be found in books and paper, slightly damp cupboards, behind skirting boards and loose wallpaper.

Silverfish are nocturnal and move very rapidly when disturbed. They feed mainly on small food particles and wallpaper paste. They attack gums and glues of bookbinding, feeds on fragments of dead insects and may also eat textiles.

The presence of silverfish is an indication of damp conditions. This may be a warning that repairs are needed. Another common problem is condensation, sometimes caused by drying washing indoors, or by cooking.
Preventative steps or treatments you can do yourself
  • When only a few silverfish are seen, it is not necessary to take any action other than checking for damp. 
  • If large numbers trouble you, they are easily controlled with a regular insect spray or dust that can be bought from garden centres.
Description: Wharf BorerAdult wharf borers are narrow, flattened insects approximately 1cm long. When viewed from above, the main body varies from brown to a rusty colour, covered in very fine yellow hairs. The tips of the wings are generally black, along with the eyes, legs and underside.
The antennae of the adult are about half as long as the length of the body. Mature larvae are two to three times longer than the adults and are a light brown to cream colour covered in very fine brown hairs. The mandibles (mouthparts) of the larvae are dark brown.
Larvae have three sets of long legs located on the thorax and two leg-like appendages on the third and fourth abdominal segments. The life cycle of a wharf borer from egg to adult usually takes about one year, although in cooler locales this may take longer.

Living environments
Wharf borers are found throughout much of the United States and Canada and have been introduced to Europe, presumably through commerce. Because they are found in moist wood, they are mainly associated with coastal areas, lakes, rivers, estuaries and waterways. They have been found in diverse places such as wharf timbers, crawlspaces or any wood with high moisture content, subject to decay. 

Adults are usually noticed as they emerge from wood, and this can take place at any time, but are most commonly found in spring and summer. Females deposit eggs and the larvae tunnel into wood, growing and producing long, elaborate tunnels.

Preventative steps or treatments you can do yourself:
  • Wharf borers are a nuisance pest and generally complete their life cycle in structurally unsound wood. 
  • In situations where the adult population is large enough to pose a problem, the best control strategy would be to correct any existing wood moisture problems and removing any structurally unsound or infested wood. 
  • If necessary, wood should always be replaced with wood treated by a preservative or a material that is not susceptible to insect attack.
They are harmless to man, so treatment is rarely necessary. However, the application of a suitable insect spray or powder should prove effective.
There are some pests we cannot treat. If you have any pests which we are unable to provide treatment for, please consult a private pest control contractor.

We currently do carry out treatments for: We currently do not carry out treatments for:
  • Rats
  • Mice
  • Fleas
  • Cockroaches
  • Wasps
  • Ants
  • Flies 
  • Bed bugs 
  • Bats
  • Bees
  • Slugs
  • Snails
  • Moles
  • Spiders
  • Pigeons
  • Rabbits
  • Squirrels
  • Foxes
  • Woodworm