Survey launched to address poor mobile connectivity in Northumberland

13 Mar 2025

Northumberland County Council is encouraging residents and businesses to share their experiences of mobile connectivity.  

The Council is taking decisive steps to tackle the ongoing issue of poor connectivity ensuring that everyone in the area has reliable access to mobile services. 

Access the survey here https://nland.uk/mobile25  

The 10-minute survey will gather valuable insights into where and when mobile coverage is particularly lacking, helping the Council build a clearer picture of the problem. 

Cllr Richard Wearmouth, Deputy Leader and Cabinet Member for Supporting Business and Opportunities at Northumberland County Council said: “We’re committed to ensuring everyone across Northumberland has reliable mobile connectivity.  

“Mobile devices have become essential to our daily lives, and we understand the frustration caused by poor connectivity. 

“By collecting feedback from our residents and businesses, we can work with mobile network providers to make real improvements in mobile coverage across Northumberland.” 

The data collected from survey responses will be combined with additional information gathered by mobile connectivity monitoring equipment on bin wagons.  

This combined dataset will allow the Council to identify areas with poor mobile coverage and work collaboratively with mobile network providers to develop effective solutions. 

The Council is working to improving digital infrastructure across the region and will continue to work towards ensuring that high-quality mobile coverage is available to all residents and businesses.