26/1 9pm Storm Eowyn latest
26 Jan 2025 ARCHIVED (over 3 months old) - view latest news
26/1 9pm UPDATE:
Latest from Scottish Power Energy Networks:
Supporting our customers has been at the heart of everything we’ve been doing around Storm Eowyn – from proactively contacting customers on our Priority Services Register before the storm hit to the welfare support being provided to the communities still without power. We’ve increased resources within our customer services team to help manage the thousands of calls we’ve received – around two months’ worth of calls within 48 hours; proactively sent around 200,000 SMS messages; and brought in people from every part of the business to make calls out to customers, with a focus on those who are medically-dependent on electricity.
From the outset of the storm, we’ve offered hotel accommodation for those who need it - either organising directly for customers or reimbursing them if they arrange it themselves. We’ve also provided access to hot food for every customer for every meal – whether by ordering food in for them, providing them with vouchers to order themselves or directing them to one of the 9 food vans or 14 warm hubs we’ve had in operation in the worst affected areas. We’ve also provided generators for those who need them most to ensure they have an alternative supply.
The scale of this operation cannot be underestimated, with our entire network area affected – which is very unusual – including areas that haven’t experienced lengthy outages before. We’re pulling out all the stops and doing everything to help our customers while our engineering teams work round the clock to get everyone back on supply.
- Up to £40 per meal per household being offered until the power is restored – issued via cheque or voucher)
- Reimbursement of hotel accommodation for up to £200 per night
- Hotel accommodation booked by SPEN in hotels partnered with our provider
- Generator may be available to electrically medically dependant
More info at >> https://www.spenergynetworks.co.uk/
26/1 5pm UPDATE:
Our leisure centres will be open again tomorrow (Mon, Jan 27th) for anyone still without power who may want a hot shower, wash, to get warm or charge their phone. Below are the sites and tomorrow's opening hours:
Ashington 6.15am -10pm
Berwick 6.15am - 9.30pm
Blyth 6.15am-10pm
Concordia 6.15am - 9pm
Morpeth 6.20am -10pm
Newbiggin 9am - 10pm
Ponteland 6am - 10pm
Prudhoe 7am - 9.45pm
Wentworth 6.30am - 10pm
Willowburn 6.15am - 10pm
Northumberland Fire and Rescue Service will also continue to offer shower facilities at their stations tomorrow between 7am-10pm. Both Seahouses and Alnwick have fully accessible showers. Any request for access must be made via Fire Control on 01670 627599. Address details below.
Northern Powergrid information:
If you’ve been without power for over 24 hours, we’re offering additional support with overnight accommodation up to £150 per household per night, and reimbursing costs of up to £30 per household per day for essentials such as hot food.
For any claims, please email your receipts and details of your claim to: cus.serv@northernpowergrid.com
We will also be contacting customers directly who may be entitled to compensation under our Guaranteed Standards of Service.
Remember to visit our live power cut map on the Northern Powergrid website for the latest updates: https://www.northernpowergrid.com/power-cuts-map
26/1 12.30pm UPDATE:
Our leisure centres are now open for anyone still without power who may want a hot shower, wash, to get warm or charge their phone.
Below are the sites and today's opening hours.
North Area
Berwick Sports & Leisure Centre -5.30pm
Willowburn Sports Centre (alnwick) - 6pm
Central
Morpeth Sports and Leisure Centre- 6pm
Ashington Leisure Centre - 6pm
Newbiggin Sports & Community Hub-2pm
Blyth Sports Centre - 10pm
Concordia Leisure Centre (Cramlington)- 7pm
West
Ponteland Leisure Centre- 5pm
Prudhoe Waterworld- 6pm
Wentworth Leisure Centre (Hexham)- 6pm
Northumberland Fire and Rescue Service is also offering the below shower facilities. Both Seahouses and Alnwick have fully accessible showers. Any request for access must be made via Fire Control on 01670 627599
Allendale
Fourstones
Allendale
NE47 9LG
Alnwick
Blackthorn Close
Lionheart Enterprise Park
Alnwick
NE66 2ER
Amble
Coquetdale Enterprise Park
Amble
NE65 0PE
Belford
The Meadows
Belford
NE70 7NZ
Bellingham
Bellingham Main Road
Bellingham
NE48 2JS
Berwick
Ord Road
Tweedmouth, Berwick
TD15 2XU
Haltwhistle
Park Road
Haltwhistle
NE49 9BW
Hexham
Maidens Walk
Hexham
NE46 1DR
Ponteland
Callerton Lane
Ponteland
NE20 9EY
Prudhoe
Front Street
Prudhoe
NE42 5 DQ
Rothbury
Coquet View
Rothbury
NE65 7RZ
Seahouses
Main Street
North Sunderland
NE68 7TZ
Wooler
28 South Road
Wooler
NE71 6NJ
Latest from Northern Powergrid:
A food van is serving hot drinks and food at the following location:
Byrness Village, from 9am
We will continue to deploy additional vans throughout the day wherever we can.
If you’ve been without power for over 24 hours, we’re offering additional support with overnight accommodation up to £150 per household per night, and reimbursing costs of up to £30 per household per day for essentials such as hot food.
For any claims, please email your receipts and details of your claim to: cus.serv@northernpowergrid.com
We will also be contacting customers directly who may be entitled to compensation under our Guaranteed Standards of Service.
Remember to visit our live power cut map on the Northern Powergrid website for the latest updates: https://www.northernpowergrid.com/power-cuts-map
25/1 7.30pm UPDATE:
Important information from Northern Powergrid for customers affected by #StormEowyn, including details of what you can do if you've been without power for over 24 hours >> https://www.northernpowergrid.com/news/update-for-customers-affected-by-storm-eowyn
3pm:
Council teams have been working round the clock to restore services and support residents following Storm Eowyn.
Across the county it led to scores of school closures and a number of incidents where property was damaged and thousands left without power.
Key figures and incidents included:
We are aware there are thousands of homes still without power in the county (as of 1.30pm 25/1) and are in contact with Northern Powergrid and Scottish Power who are working hard to restore power as quickly as possible.
Northern Powergrid is pro-actively updating customers without power via text message and social media channels. Their national helpline to answer calls and offer support is available 24/7 by calling 105.
Council teams worked to provide business as usual wherever possible, while keeping roads clear, making buildings safe and looking after communities. Contact has been maintained with the county’s most vulnerable residents.
Teams are working over the weekend to support residents. Extra staff are carrying out town-centre clean-ups and clearing rubbish brought in by the storm.
Country parks have re-opened after safety inspections, alongside the majority of Household Waste recovery Centres.
The Council continues to liaise with a number of Local Resilience Centres in case needed to support residents left without power.