Residents who applied to the Council’s Warmer Homes scheme in May this year are being asked to re-apply to avoid missing out. 
 

The County Council is reaching out to ask residents who applied to the Warmer Homes scheme between 2 May and 16 June, who have not had a reply, to re-submit their application as a technical issue means you might not be registered correctly. 
 

No personal details have been put at risk as no information has been able to be submitted due to a link error. This means no data has been received or stored on the system. Unfortunately, this also means the Council is unable to identify those who have been affected. 

Households can check their eligibility and apply at https://nland.cc/warmerhomes 
 

A spokesperson for Northumberland County Council said: “We always endeavour to provide the very best services and apologise for the inconvenience this has caused a small number of our residents. 
 

“Our teams have thoroughly investigated the issue and this has been corrected.  
 

“I would urge any residents who have applied within this time frame to re-apply to the scheme as there is still plenty of time. The last thing we want is for you to miss out on this opportunity to make your home more comfortable and affordable.” 
 

The County Council is supporting Government-funded programmes to provide energy efficiency upgrades and low-carbon heating solutions to eligible homes in Northumberland to help households, keep warm, become more energy efficient and reduce their carbon footprint. 
 

The Warmer Homes incorporates the Green Home Grants Local authority delivery (LAD) and Home Upgrade schemes (HUG) which are part of the Government’s sustainable warmth strategy. 
 

Eligible homes will receive an assessment to determine which measures are most appropriate.