Ways to get involved

Our resident involvement team offers all tenants and leaseholders the opportunity to have their say on the issues that affect their homes and community.

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Get involved

Our resident involvement team offers all tenants and leaseholders the opportunity to have their say on the issues that affect their homes and community.

Getting involved with Northumberland County Council can take up as little or as much time as you choose. We provide training and support and can help with travel to and from meetings.

We want to involve you as tenants and leaseholders in discussions and decisions about our services, so that we can be sure we are delivering the right services in the right way.

We want you to help influence, shape and improve the services we provide because we want you to be at the heart of our decision-making process.

We have many different ways you can take part, so you can choose the one that best suits you. You can do as much or as little as you like, and you can opt in and out of involvement to suit your lifestyle. You can attend at least two meetings a year, take part in a Task and Finish Group or simply agree to complete surveys, it really is up to you.

For further information contact us on 0345 600 6400 and ask to speak to the Resident Involvement Team.
We want everyone to have the chance to get involved. We can help you with:
  • training and advice to help you get the most out of being involved
  • getting to and from meetings and events
  • together we’ll agree what support you’d like and what we can offer
Below are some of the ways you can get involved and help make a difference:
Task and Finish Groups have a specified timeline and look at housing services. Any service can come under scrutiny, and can include;
 
  • Repairs and Maintenance (repairs and programmed improvements on council properties)
  • Empty Properties (how our empty properties are allocated)
  • Income Management (rent payments, benefits, Universal Credit)
  • Estate Management (how estates are taken care of by Housing Officers).

When a Task and Finish Group is set up we contact everyone on our database and ask if they would like to attend. We will always tell you how many meetings will take place and give you an estimated finish date for the Task and Finish Group. If you’re interested in taking part please contact us on 0345 600 6400 and ask to speak to the Resident Involvement Team.

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