Have your say

Homes for Northumberland is committed to providing an excellent service to our customers and we want to hear any complaints, suggestions or praise you may have.

Feedback will help us to find ways to improve services, and will also help to congratulate staff when they have done a good job.

You can tell us your views:
  • by completing the form below
  • in person at any Northumberland County Council customer information centre
  • by phone on (01670) 542424
  • in writing by letter, or on our complaints form. For more information click here
  • by e-mailing the relevant department
Please complete the form below giving as much information as possible.

Have your say on Homes for Northumberland
Think Change logo

We want you to have your say on how your housing service is delivered and to influence how decisions, which affect you and your home, are made.

ThinkChange is our new tenant online social network. Not only does it allow you to put forward ideas on how to make improvements, it also allows you to comment on current initiatives or ideas put forward by other tenants.

These ideas could then be put before the council, via the tenants forum, and could help shape the way things are done in the future.

Your Forum may also use the system to get your opinion on certain matters, with your views being taken direct to the council for further discussion.

All you need to do is contact Julie Turner in the Residents Involvement Team on (01670) 623493, with an active email address.

Then use our easy-to-follow guide and start having your say today!

Our resident involvement team offers all tenants and leaseholders the opportunity to have their say on the issues that affect their homes and community.

Get involved logoTaking part at Homes for Northumberland can take up as little or as much time as you choose. We provide training and support and can help with travel to and from meetings.

We want to involve you as tenants and leaseholders in discussions and decisions about our services, so that we can be sure we are delivering the right services in the right way.

We want you to help influence, shape and improve the services we provide because we want you to be at the heart of our decision-making process.

We have many different ways you can take part, so you can choose the one that best suits you,  from a few minutes filling in a survey, to attending meetings four times a year.
We want everyone to have the chance to get involved. We can help you with:
  • training and advice to help you get the most out of being involved
  • getting to and from meetings and events
  • together we’ll agree what support you’d like and what we can offer
Below are some of the ways you can get involved and help make a difference:
Take part in a Task and Finish Group which has specified timeline and looks at housing services. Examples of previous Task and Finish Groups are;

Voids - focusing on the experience of a tenant getting a new property
Resident Involvement - monitoring involvement methods
Estate Management - design of an Estate Grading booklet
Editorial Panel - tenants and residents work with us to develop each edition of our Your News magazine.

Notice of future Task and Finish Groups will be advertised on our Facebook page
You don’t have to travel far to get involved. We consult with customers by email, telephone and post. This is your chance to change how we do what we do from the comfort of your own home.
If you’d like to know more or get involved please contact our resident involvement officers, Julie Turner or Aileen Barrass on 01670 542424.
Our Tenant Forum is made up of ten tenant members and was established in 2015.

Our role is to make sure your views are considered when it comes to service delivery, performance and poilcy. We want to make sure your rent money is spent wisely. 

We meet four times a year with housing management to discuss issues of concern, including findings highlighted from our Service Development Groups and Task and Finish Groups, so we can decide the best way to make improvements.

We are always looking for new members on our groups, if you are interested please contact a member of the Resident Involvement team on (01670) 542424