Behaviour Support Service

The Behaviour Support Team provide support and advice to schools and young people who are displaying challenging behaviour as a result of an underlying social, emotional or mental health need.

The Behaviour Support Service provides support and advice to schools and young people. The service is in place to help young people that are displaying challenging behaviour as a result of their underlying social and emotional needs.


Due to the current situation, and following national guidance, it is best to contact our team via the email address provided:

Messages will be checked regularly and we will get back to you as soon as we possibly can.​

Our purpose is to improve educational outcomes for these children and young people across Northumberland. We aim to develop and enhance the skills and practices of school staff.

The Behaviour Support staff are certified instructors for BILD accredited MAPA® training (Management of Actual or Potential Aggression)This training develops the skills and knowledge of school staff, so that they can effectively manage the needs of pupils displaying challenging behaviour.

Our team can:

  • provide examples of de-escalation strategies
  • offer advice on the creation of behaviour management plans, risk assessments, and individual support plans
  • offer advice on appropriate reward and sanction systems

These strategies, plans, and systems can be used to meet the needs of individual pupils and/or the wider school population. 

Request for support

The service accepts requests for support from school staff only. To access the service, schools must purchase a SEND Support Service Level Agreement. The forms can be filled in electronically and emailed to the team, or printed and posted. Please click on the links below to access the documents.

Individual support request form

Whole school request form
Use this form to request training, whole class support, small group work, school development work, etc. 

Additional days and transfer of days requests

Behaviour Support Information Brochure 

Please click here to view our Behaviour Support Information Brochure

How do we handle your information?

Please click here to view our 'How We Handle Your Information' document.

Contact us

Service Manager - Fiona Tarn
Office Manager - Helen Robson