Information about how we arrange care and support for people who need it.
Information sheet C1* - advice and needs assessment
Information sheet C3* - your entitlement to care and support
Information sheet C4* - advice, assessment and support for carers
Information sheet C6* - care and support planning
Information sheet C7a - Using a direct payment This information sheet is primarily written for people who have decided to have a direct payment. It explains the main practical points that someone who will be getting a direct payment needs to know.
Information sheet C8* - paying for care and support (from 8 April 2024)
A full copy of the council's charging policy is also available. This is a more formal document than our information sheets, and for most purposes the information sheets on charging are likely to be more helpful. The national regulations which the policy refers to can be found on the legislation.gov.uk website. Unfortunately, when these change, only the amendments are included in the new regulations, so there is no simple way to see the full current version, but the amended figures for 2024/25 are set out in this amendment to the regulations. The national figures are also set out in a more easily-understood format in the most recent local authority circular about charges on the Government website. Information sheet C9* - charges for living in a care home (from 8 April 2024)
Information sheet C10* - communicating with us by email
Information sheet C11* - NHS Continuing Healthcare (CHC)
There is further information in information sheets C40 and C41 about what happens when someone may be eligible for NHS CHC after a period in hospital, and about when it is possible to supplement NHS CHC by paying for additional services or facilities privately. Information sheet C12* - complaints, comments and compliments
Information sheet C15 - care and support in your home (in preparation) Information sheet C16 - equipment for independent living
Information sheet C17 - reablement support in your own home
Information sheet C32 - adaptations to your home
Information sheet C40 - Interim NHS Funding after a hospital stay
Information sheet C41 - NHS CHC and private care arrangements
Information sheet 8 - help with moving into a care home In preparation Information sheet 9 - living in a care home: your rights
Information sheet 11 - person-centred planning for people with a learning disability
PDF (standard)
Information sheet 15 - seeing a financial assessment and benefits officer (from 8 April 2024)
Information sheet 16 - paying for support in the community
Information sheet 17 - reclaiming charges for breaks in services (from 8 April 2024)
Information sheet 19 - maximum charges for community support (from 8 April 2024)
Information sheet 20 - charges for a short stay in a care home (from 8 April 2024)
Information sheet 24 - smoke free environment
Information sheet 29 - making allowance for the cost of disability (from 8 April 2024)
We keep information about people we arrange help for in our files and on computer records. This information is shared with other people who need to know it to make arrangements for your support but is otherwise kept strictly confidential. Ask any of our staff if you want to know what information is being held, or if you would like some information not to be shared.
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