The Northumberland Guarantee for home care workers

New reasons to consider a job as a home care worker, visiting people who need care and support in their own homes.

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The Northumberland Guarantee for home care workers

What you can expect if you work for a home care organisation that has signed up to the Council's Guarantee - rewarding work AND decent terms and conditions.

If a home care organisation has signed the Northumberland Guarantee for home care workers, that means that they have made the promises below to their home care workers.

The Guarantee is financially supported by the County Council and the local NHS. The Council and the NHS recognise that providing home care is important and responsible work, and is a vital part of the wider health and care system.

Promise 1: A secure basic income. You will be offered a contract which guarantees you will be paid for at least an agreed number of hours each week. This may be a variable visits-based contract, in which you commit to being available if required, and your pay is based on how much time you spend providing care or travelling. If so there will be a guaranteed number of hours which you will be paid for each week, even if you're not asked to work that many hours. Some employers may offer a fixed shifts contract, in which you are paid for specific blocks of time, for instance on a weekly or fortnightly pattern. Nobody will be offered only a zero hours contract (though you may be offered the choice of flexible hours with no commitment if you want that). Your contract will include sick pay.

Promise 2: Pay rates.  Your employer will pay you at least the hourly rates set by the Council. The current rates are shown in the "Pay rates" section of this page.

Promise 3: Variable visits-based contracts. If your contract says that visit times may vary, you won't be asked to be available to work for an unreasonable amount of time, and you will usually know what visits you will be asked to make at least by the end of the day before (though sometimes there may be urgent and unexpected extra needs).

Promise 4: Extra hours. You may be asked if you can work extra hours, but you won't be pressured into doing more work than you are comfortable with.

Promise 5: Time to provide care in a personal way. Your rota will allow enough time to provide each person's planned care in a way which respects their dignity and personality.

Promise 6: Training. You will get the training you need, and will be paid while you train. If you are new to home care, before you are asked to visit people on your own you will have enough joint visits with experienced workers to be confident about what is expected.

Promise 7: DBS (criminal record) checks.  Your employer will pay the cost of DBS checks, including checks that you can transfer to another employer.

Further information
There is more information about the Guarantee in our Questions and Answers document, available at nland.cc/Guarantee. This includes information about how the Council will check that the Guarantee is working, and how to tell us if you think one of these promises is not being met. We have asked your employer to give us contact details for their home care workers, so we can ask you in confidence about your experience of home care work. If your employer asks you to agree to this, we hope you will.
 

General questions

Who does the Guarantee apply to?

The promises in the Guarantee apply to anyone working in Northumberland whose employer has signed the Guarantee and who provides "visit-based home care" arranged through the Council's contract (which is also used by the NHS).

This means anyone whose job involves:

  • Providing care by visiting people in their own homes and
  • Providing care to a variety of different people, living in different places, with the possibility that the list of people needing care may quite often change 

The Guarantee does not apply to care workers with different working patterns, for instance people working in an "independent supported living" scheme where they always spend their full shift supporting the same person, or the same group of people who live together. This is because most of the promises in the Guarantee are concerned with issues specific to visit-based care.
 

Why has the Guarantee been introduced?
 
Visit-based home care is one of the most important jobs in the health and care system. It is what makes it possible for many ill, disabled, or older people to continue to live in their own homes.

It is a demanding and responsible job. Home care workers may be the only people in daily contact with vulnerable people with complex health conditions. They are expected to provide the personal care that people need and to respond sensitively to each person's preferences and anxieties. Home care is not just a job. It can be very rewarding work, but it isn't always easy.

In the past, home care work has had a reputation as offering poor pay and conditions. Its value hasn't been as often recognised as some other kinds of care work, such as working in hospitals.

The Northumberland Guarantee aims to change that.

How will the Council know whether the Guarantee is working?
 
The Council will be carrying out checks to find out how well this Guarantee is working. We would like to be able to contact as many as possible of the care workers covered by the Guarantee to ask about their experience.

We have asked each employer that has signed the Guarantee to give us contact details for their care workers. Your employer may ask you to confirm that you are happy for us to have your contact details. We hope you will agree to that.

We expect to use these contact details to send short surveys from time to time about the promises in the Guarantee or other aspects of home care work.  We may also send you news about home care issues. We won't give your contact details to anyone else without asking you.

Your answers to surveys will be anonymous, unless you choose to tell us who you are, though we may ask you which home care organisation you work for.
 
What if I think one of these promises is being broken?
 
It may be best first to raise this with your employer. There may have been a misunderstanding or a mistake which can be put right.

If your employer doesn't give a satisfactory answer, or if you don’t feel you can raise the issue with them, you can contact the Council. The email address to use is HomecareGuarantee@northumberland.gov.uk. 
 
We will discuss with you how we can follow up the issue with your employer. We won't tell your employer who it was that contacted us, unless you agree we can.
If you belong to a trade union, you can ask them to take the issue up for you.
 

Pay rates (Promise 1 and Promise 2)

Do employers have to pay exactly the rates in the Guarantee?
The hourly rates set out at nland.cc/Guarantee are the minimum rates which an employer signed up to the Guarantee must pay. Many home care organisations pay more than these rates for some kinds of work. 
 
The Guarantee aims to ensure that the basic rates paid to home care workers are higher than they often used to be, but it does not try to cover every detail of pay and conditions. Your employer will tell you separately about the detailed terms and conditions that they offer.
 
What does the promise of "a secure basic income" mean?
 
Traditionally, it has been quite common for home care organisations to employ some or all of their workers on "zero hours" contracts. With a zero hours contract, the employer does not have to promise to offer the worker any specific number of hours of work in each week (or any work at all), and the worker does not have to work any particular number of hours (or to accept any work). You will not have to agree to a zero hours contract (this is Promise 1).

Some people may prefer a contract which does not commit them to work any particular number of hours. If you want maximum flexibility, you can ask your employer if you can have a flexible contract with no minimum number of hours (though employers can say no, if they don't think this will work).

But if you want a secure income, you will be offered a contract which gives you that. Even if you choose at first to have a flexible contract with no commitments, you will have the right to change to a different contract if you later change your mind.
There are two different kinds of contract that offer a secure basic income. 
Employers signed up to the Guarantee can choose which of kind of contract to offer. They don't have to offer both kinds of contract, though some may do so, perhaps linked to different roles.

The two kinds of contract offering a secure basic income are as follows (your employer may use different names):
 
A variable visit-based contract with guaranteed minimum hours. If you have this kind of contract, you will agree with your employer when you will be available to work. The actual number of hours you are asked to work in each week may vary, but your employer will agree with you a guaranteed minimum number of hours which you will be paid for.You will be paid for this guaranteed minimum number of hours even if there is a week when there is no need for you to work all of those hours, as long as you are available to provide care if needed. Variable visit-based contracts are currently the commonest kind of contract for home care workers.
 
A fixed shifts contract. If you have this kind of contract, you will work at standard times each week (or perhaps on a rota over a longer period such as a fortnight). You will be paid for those times whether or not there are gaps between the visits that you are asked to make during your shift.
 
Because a variable visit-based contract makes more unpredictable demands on home care workers than a fixed shifts contract, the Guarantee sets a higher minimum hourly rate for that kind of contract. This rate applies to travel time between visits as well as to the time spent during the visits themselves.
 
Can organisations pay more than the rates in the Guarantee?
 
The pay rates in the Guarantee are the minimum rates that any employer who has signed the Guarantee must pay. Your employer may pay more than these minimum rates for some kinds of visit, or for some kinds of fixed shift work. If so, they will give you separate information about that.

Different home care organisations have different pay arrangements. For instance some may pay higher rates for visits in the evening or at weekends, while others may pay a standard rate which on average gives home care workers a similar weekly income.

We are discussing with home care organisations whether there is a way in which they can present information about their pay arrangements that makes it easy to compare what care workers typically get paid each week.
 
How are pay rates for travel time calculated?
 
There are a number of different ways in which organisations may carry out this calculation. However the calculation is done, you will be paid the relevant Guarantee hourly rate for the total amount of time you spend during visits or travelling between them.

Some organisations set an hourly rate for time providing care which is above the rate in the Guarantee, and an hourly rate for travel time which is below the rate in the Guarantee. If your employer does this, they should check each time they pay you that in total the pay you receive is at least the relevant Guarantee hourly rate.
 
What sick pay am I entitled to?
 
If you have signed up to a minimum-hours guarantee or a fixed shift contract you will be eligible for sick pay. Detailed policies on sick pay entitlements may vary; you can ask to see your employer's sickness policy to find out more.
 

Hours of work (Promise 3 to Promise 5)

How does a guaranteed minimum hours contract work?
 
If you have a variable visit-based contract with guaranteed minimum hours, the minimum number of hours you are paid for will be agreed between you and your employer. You should ask for a number of hours that will give you as much financial security as you think you need. In return your employer will expect you to commit to being available for enough time each week for them to be able to meet changing needs for care.

Your employer will not ask you to commit to being available to work for an unreasonable amount of time each week.  You will usually know what visits you will be asked to make at least by the end of the day before, though you may sometimes be asked to make extra visits at short notice if there is an urgent and unexpected need to arrange care for someone (this is Promise 3).

Your employer will review with you regularly when you can reasonably be available.
 
Can I be required to work more hours than the guaranteed minimum?
 
You may be asked if you can work extra hours in addition to your guaranteed minimum, but you won't be told you have to do them. People's care needs can change rapidly, and organisations may need someone to provide cover – for instance if another worker is sick – so it is good if you can be flexible. But your employer will respect your right to choose how much extra work you do (this is Promise 4).

If you have been doing a lot of extra hours, and you feel you need to work less, your employer won't put unreasonable pressure on you to keep accepting more work.
 
Do rotas need to include full allowance for travel time?
 
Your employer has promised that the rota for your visits will enable you to provide the care in each person's plan in a way which respects the person's dignity and personality.

Rotas for home care are based on the length of time which a social care professional working for the Council or the NHS thinks will usually be at least long enough. Sometimes it won't be necessary to stay for the whole of that time.

Home care organisations usually design rotas on the assumption that, on average, visits will be a bit shorter than the time allowed in the plan, so that some of that time will be available for travel between visits.

There is nothing wrong with that – but your employer has promised to look again at the rota if you find that too little time has been allowed for you to provide a dignified and personal service (this is Promise 5).

Sometimes there may be a need for your employer to allow more time between visits; sometimes they may need to contact the Council team to ask them to review a person's plan because the time allowed is not long enough.
 
What about overnight shifts?
 
If you work overnight shifts where you have to stay awake during the night because of the complexity of the needs of the person you are caring for, the Guarantee says you will be entitled to the same rate as is rate paid for fixed-hours shifts.

You may be paid a lower rate if you are asked to stay overnight in someone's home because they may sometimes need urgent assistance, but will mostly be able to sleep.

If I’ve just started the job, when can I expect my guaranteed minimum hours to start?
 
If you are new to home care work, there will be a period when you are just attending training and shadowing other home care workers.  There may also be a period when you can’t start working on your own because your DBS (criminal records) check hasn’t come through.  During this initial period, the hours when you have to be available will be agreed with you in advance, and your employer doesn’t have to operate a guaranteed minimum hours arrangement.
 
Once you are ready to start normal home care work, you are entitled to guaranteed minimum hours, if you are on a variable visit-based contract.

Other issues (Promises 6 and Promise 7)

 What training will I get? Will I be paid for all of it?
 
You will receive training for your work which is relevant, helpful, and covers everything you are expected to need to know (Promise 6).

Because people can have many different kinds of care need, there will always be the possibility of unexpected new situations. Your employer will support you in managing these.

You will be paid for your time whenever you do training required for your work. This includes any e-learning or online training as well as face-to-face training.
 
What support will I get if I'm new to home care work?
 
If you are new to home care work, you will not be asked to visit people on your own until you have made enough joint visits with more experienced workers to be confident about what is expected (Promise 6).
 
What DBS (criminal record) checks will be paid for?

Your employer will pay the cost of the DBS checks you need to be allowed to work in home care. Your employer will reimburse the cost if you subscribe to the DBS Update Service, which gives you a more flexible certificate which could be transferred to another similar employer without the need for new checks, if for any reason you needed that. (Promise 7)

The Northumberland Guarantee for home care workers includes minimum hourly rates that home care organisations signed up to the Guarantee have committed to paying.  (Home care organisations may pay higher rates than these for some kinds of work.)

These rates will be updated each year - usually this will happen in April, but sometimes the date may be earlier than that.  For further explanations of when these rates are payable, see the Guarantee section of this page, and the Questions and answers.

The minimum rates are as follows:
  • If you are on a variable visits-based contract, you will be paid at least £12.54 per hour.  This includes the time spent on visits, and the time travelling between visits.  If you have agreed guaranteed minimum hours, this rate will also be payable for any hours up to the guaranteed minimum that you have not been asked to work in that week, so long as you have been available to work.
  • If you are on a fixed shifts contract during daytime, you will be paid at least £12.00.
  • If you are working an overnight shift, and you are required to be awake through the night because of the needs of the person (or people) who you are supporting, you will be paid at least £12.00 per hour.
  • The Guarantee does not currently include a minimum rate for sleep-in shifts, where you are not required to stay awake, but may sometimes need to get up to help the person.

Providers who have signed up to the Guarantee

Find out more about the home care providers who have signed up to the Guarantee.

Providers who have signed up to the Guarantee

Image showing Age UK Northumberland

Age UK Northumberland

Age UK Northumberland is an independent local charity dedicated to supporting older people, their families, and carers in Northumberland. They focus on enabling individuals to love later life by providing home care services that enhance life and maintain independence.

Their services, ranging from personal care to shopping, are tailored to each client’s needs, whether on a temporary or permanent basis. The charity emphasises the importance of professional and compassionate care, with all Homecare Support Workers undergoing thorough training and background checks.

Age UK Northumberland commits to empowering older individuals, reducing loneliness, promoting social inclusion, and providing respite for carers, with a strong belief in personalised care and continual improvement in service quality.

Learn more
Image showing Blyth Valley Disabled Forum

Blyth Valley Disabled Forum

Blyth Valley Disabled Forum, established in 1984, is a charity aimed at supporting disadvantaged and disabled individuals by providing access to community activities and services.

Over the years, it has expanded to offer a range of services, particularly in-home care for adults with learning and physical disabilities.

The Forum is recognised for its quality services, maintaining high training standards for its staff and holding preferred provider status with Northumberland County Council in Blyth. It has also earned accolades such as Investors In People Status and the Positive about Disability symbol.

Learn more
Image showing Careline Homecare

Careline Homecare

Careline Berwick are part of the City and County Healthcare Group and provide services across North Northumberland.
 
Their care workers are the extraordinary people who do the everyday things that mean so much to their clients.
 
Supporting them to live safer and supported lives in their own homes, they follow individual care plans and assist with personal care, helping clients to bathe, dress, manage incontinence, use the toilet and supporting them with their medication.
 
They also help with practical tasks like shopping, mealtimes and housework.
 
No previous social care experience is required as they are more interested in people’s compassion and ability to care.

Learn more
Image showing Embracing Care

Embracing Care

Embracing Care focuses on providing personalised, high-quality home care in Northumberland & Durham, covering Elderly Care, Learning Disability Care, and Domiciliary Care.

They prioritise respecting service users’ rights, choices, and dignity while promoting independence for an enhanced quality of life. This goal is achieved through commitment, dedication, integrity, and compassion.

Embracing Care hires caring, passionate individuals, ensuring excellence through robust recruitment, continual professional development, and staff support. The organisation is dedicated to continual monitoring and improvement of its services to maintain the highest care standards at all times.

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Providers who have signed up to the Guarantee

Image showing Helping Hands Community Care

Helping Hands Community Care

Helping Hands Community Care, established in 1988, is a prominent home care provider in the North East of England, committed to enhancing the independence and quality of life for the elderly and vulnerable in their own homes.

Their skilled homecare workers, including specialists for complex needs, offer comprehensive support 24/7, ranging from meal preparation, cleaning, and medication management to personal care. They serve both urban and remote rural areas, often travelling long distances.

Helping Hands also provides specialist care for individuals with disabilities, dementia, or post-traumatic injuries, collaborating with families and healthcare professionals to tailor support for each individual’s needs.

Learn more
Image showing Axis Care

Axis Care

Axis Care provides home care, live-in support and assisted living for people in south east, central and west Northumberland. 

Their home care support includes: 

  • Dressing, bathing, and toileting assistance
  • Assistance in medicine administration
  • Mobility assistance within and outside people’s homes
  • Domestic help with laundry, cleaning, etc.
  • Companionship, and social connection.
Their assisted living service is for moderately independent people who need help at home. They offer flexible support from a few hours per week to several hours daily including:
  • Financial, shopping, meal prep, and appointment assistance.
  • Support to develop cooking, budgeting, and self-care skills.
  • Encourage community participation and socialisation.
Their live-in service offers 24/7 support in the people’s own homes, to help with daily living tasks and provide company and emotional support. 

Learn more
Image showing BelleVie Care

BelleVie Care

BelleVie Care is dedicated to helping people live their best lives from the comfort of their own homes. They place trusted relationships and people at the centre of everything they do, fostering wellbeing and independence for the people they support.

Their support ranges from complex conditions like dementia and end-of-life needs to companionship and household assistance. Whether someone needs help with daily tasks, or a friendly companion for a good conversation over a cup of tea, BelleVie is there to enrich their life at home.

BelleVie operates across Northumberland with small, self-managed teams that provide personalised care for local communities. They employ local individuals whose values align with theirs—passionate, caring people, committed to delivering person-focused, outstanding home care.

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Image showing Bell View Help at Home

Bell View Help at Home

Bell View Help at Home is a provider of personal care and enablement operating across North Northumberland from a base in Belford.

Their team of carers support clients with every aspect of daily life, providing support with meal preparation, cleaning, personal care and medication. They also offer personalised enabling services, supporting clients to live independently and enjoy activities which might have become harder for them to do unassisted, such as walking, shopping and attending family or community events. 

At Help at Home the way care and support is delivered and the relationship between the carer and client are equally important and they are proud of their team, the work they do and the way they work.

Help at Home is a subsidiary of Bell View Belford, a registered Charity supporting people with additional needs across North Northumberland.  As well as Help at Home, Bell View runs outreach programmes, a day care centre, a community café, community transport and a range of community activities.

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Providers who have signed up to the Guarantee

Image showing CEL Homecare

CEL Homecare

CEL Homecare is an independent provider of care at home in the Tyne Valley, Derwent Valley, and North Cumberland. 
 
Formed in 2019, they have CQC registered offices in Consett, County Durham and Warwick Bridge, near Carlisle, and remain locally owned and managed.  
 
They support a wide range of clients from older adults to those with long-term health conditions, providing personal care, as well as sitting services and help for people to access the community.  
 
They provide services in the Tyne Valley, from Prudhoe to Gilsland, often supporting rural communities, along the A69 corridor.  
 
They are an approved provider of home care to Adult Social Care in Northumberland, Durham, Cumberland, and Gateshead as well as supporting a number of NHS funded, privately funded, and Direct Payment clients.  
 
They are proud to support the Northumberland Care Worker Guarantee.

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Image showing Deneholme Care Centre Ltd

Deneholme Care Centre Ltd

Deneholme Care Centre Ltd, which covers the Allen valley and surrounding areas, is committed to providing elderly and vulnerable people with excellent person-centred care to enhance their quality of life and enable them to live in their own homes for longer.

Their experienced carers offer support with personal care, shopping, medication and cleaning, as well as offering emotional support to both clients and families.

All carers get an enhanced DBS check as well as extensive mandatory training, and progress to completing their level 2 in Health and Social Care.

It is their priority that their carers are compassionate and want to care, and that they all want to empower their clients to exercise their own choices around their care and support.

Deneholme Care Centre Ltd was formerly known as Thornley Leazes Care which was established in 1988.

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Image showing ISSAC

ISSAC

ISSAC is a family-run business that was established in 2019 mainly as a domiciliary care company. Since then it has expanded into enablement and independent supported living.
 
Starting with a small and dedicated workforce ISSAC has continued to grow and now employs more than 150 staff, with the emphasis on quality of care as well as a work life balance that all staff enjoy.
 
ISSAC prides itself on the quality of face-to-face training that is given to all employees during their induction, as well as bespoke training individually tailored to the service users’ needs throughout their employment with the company, including MSI, Makaton, Advanced Autism, BSL and NAPPI. level 3.
 
ISSAC is committed to providing a safe and secure environment for all their support staff and carers, as well as service users, allowing them to live an independent lifestyle, building trust, exploring new chapters and extending their life skills with help and assistance of a dedicated, well-trained and consistent team.

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Image showing Mrs O’s Caring Hands Homecare

Mrs O’s Caring Hands Homecare

Mrs O’s Caring Hands Homecare is a local, accredited family-run business based in Bedlington, Northumberland which was set up in 2016. 

Their team of dedicated and trained care professionals take pride in delivering a lifeline to their valued clients, by carrying out essential care services in their homes across Northumberland. They create a bespoke care package to meet the needs of each client, enabling them to live safely, live well and to live with dignity in the comfort of their own home for as long as possible.

From vital companionship to domestic chores and respite care, they can accommodate most care needs.  With a flexible and proactive approach, the team help clients retain independence and make the most of life. 

Their vision is ‘to deliver a service to be proud of’. They aim to deliver high quality person-centred services that exceed the expectations of clients, commissioners and other stockholders. They want their staff to be proud to work for the organisation and the role they play in delivering its services.

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Providers who have signed up to the Guarantee

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Mus4Banj Ltd

Mus4Banj Ltd, established in 2015, specialises in domiciliary care and supported living services tailored to meet individual client needs.
 
Their service areas include Bedlington, Prudhoe, Cramlington, Ponteland, and Blyth.
 
Their services include nutritional support, medical supervision, mobility help, continence management, personal hygiene assistance, domestic assistance, companionship, health appointment coordination, and live-in care.
 
Their aim is to enhance clients' independence and quality of life and are currently supporting older individuals.
 
The dedicated staff receive consistent training to ensure professional development and high-quality service delivery.
 
Mus4Banj Ltd. is dedicated to continual service improvement to ensure the delivery of the best quality service.

Learn more
Image showing Nupath Care

Nupath Care

Nupath Care takes pride in delivering innovative, high quality responsive and flexible services. 
 
They are committed to developing positive lifestyles for people with disabilities and associated problems, including those who have complex conditions and behaviours that challenge services.
 
People they care for include young people between the ages of 16 and 18, adults between 18 and 65 years of age and people aged 65 plus.
 
Their enthusiastic and skilled carers provide technical, practical, and moral support to vulnerable people. Their dedicated, specialist team is there to help them feel more independent and live fulfilling lives. They recognise that everyone is different.
 
They really take time to get to know the people they support; they assess and understand their needs, to identify their abilities and aspirations, and recognise what makes them unique. This helps them tailor and develop a person-centred support package as individual as the service user they’re working alongside.

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Image showing Philip Parkinson Homecare

Philip Parkinson Homecare

At Philip Parkinson Homecare they believe that every individual deserves the highest quality of care, and they’re ready to go the extra mile to make that a reality. They understand that when the time comes that a person might need some extra support to maintain dignity, independence and quality of life, it can be a confusing time for everyone.
 
They offer comprehensive adult care services in Ashington and Amble areas that encompass a range of everyday activities and they have compassionate, dedicated carers who listen, understand, and create a customised solution that ensures the person’s well-being comes first.
 
All their staff have the Care Skills Certificate and can offer day calls or overnight care.

Learn more
Image showing Prioritising People

Prioritising People

Prioritising People is a multi-award-winning domiciliary care provider established in 2013, covering the north of England. Providing care to the most vulnerable in our communities with their vision of delivering the highest standards of care, because everyone is entitled to excellent care.

Prioritising People focus on effective support that not only delivers excellent care but puts dignity and choice at the heart of delivery.  They serve both urban and rural areas surrounding Alnwick with their highly skilled team promoting social inclusion.

They utilise interactive technology, so families are always aware of the care provided to their loved ones as it happens.  Prioritising People continuously strive to improve their service delivery to tailor to individual needs.

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Providers who have signed up to the Guarantee.

Image showing Prism Care (NE) CIC

Prism Care (NE) CIC

Prism Care (NE) CIC offers dedicated and compassionate care services in Gateshead, Newcastle, Northumberland, and North Tyneside.
 
They provide personalised high-quality support, ensuring that individuals receive the assistance they need to live comfortably and independently while remaining at home.
 
They are an accredited training provider to ensure their experienced team develop their skills to specialise in a range of services including personal care, medication management, companionship, and support with daily activities.
 
Committed to enhancing the quality of life for their clients, Prism Care (NE) CIC focuses on dignity, respect, and regularly reviewed tailored care plans that respond to changing  individual needs.
 
Their goal is to foster a supportive environment where every client feels valued and cared for.
 

Learn more
Image showing SureCare Newcastle & North Tyneside

SureCare Newcastle & North Tyneside

SureCare Newcastle & North Tyneside is a family-run business founded on the core values of independence, respect, dignity, trust, reliability, and commitment. They are dedicated to making a positive impact in the community and enhancing the lives of those they support at all stages of life’s journey.
 
They provide a range of person-centred, bespoke domiciliary care services across Newcastle, Northumberland and North Tyneside, supporting with various aspects of daily life, ranging from community access to domestic duties and personal care to 24/7 support.
 
Recognized as a 'Top 20 Home Care Provider in the Northeast' by Homecare.co.uk for six consecutive years, SureCare Newcastle & North Tyneside is committed to delivering the highest standard of care with dignity and passion.

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Image showing TC Care Global Ltd

TC Care Global Ltd

TC Care Global Ltd is a health care organisation established in 2021.

It was founded by practising healthcare professionals and offers services covering, but not limited to, care of older people, dementia care, specialist care, mental health and learning disability services for adults.
 
Its Ashington branch is at the centre of the operations for Northumberland-based home care and domiciliary services. TC Care Global has placed care as their top priority and their workforce of care professionals are trained in all aspects of care.
 
They offer a comprehensive range of domiciliary care services personally designed to promote independence and enhance the quality of life. Whether it’s assistance with daily activities, personal care, or companionship, their experienced and highly trained caregivers are committed to delivering professional and compassionate care 24/7, 365 days a year.

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