Northumberland Homefinder Service
What is Northumberland Homefinder?
Northumberland Homefinder is a a partnership
between the council and Housing Providers who work in the
Northumberland area. Our aim is to offer you choice about
where you live and the type of house you live in.
Northumberland’s Common Allocation Policy
The council and its partners have agreed a
common allocation policy which means that the way houses are
allocated will be the same throughout Northumberland. An
updated policy was published on 10th June 2013 and all new
applications, and any existing applicants whose circumstances
change, will be assessed using Issue
4 of the Common Allocation Policy. Homes
advertised after the 10th June 2013 will be allocated in accordance
4 of the Common Allocation Policy.
Homes advertised before 10th June will be
allocated in accordance with the policy that was in place at the
time of their advertisment. You can view
that version here.
Northumberland Homefinder will write
to applicants whose band or bedroom eligibility is
changing. You can view a summary of all
How do I apply for council of social
To be considered for a property you
must apply to join the housing register. You will need
to fill in an application form, which can be obtained from any
of our offices or you can click
here to download a copy. Details are in the
How to Contact Us section of the
Northumberland Homefinder website.
How it Works
We will use the information you provide in
your application to assess your housing need. If we
accept your application we will provide you with a Housing
Register number and a PIN which you will need to apply for
We will advertise all of the properties that
we have available. Once you are registered, you can find out
about the properties available on our website, at our offices, from
Council Information Centres and at other locations such as
libraries and Citizens Advice Bureaux. We also advertise
properties on our automated telephone line on 0845 60 66
546. Available properties will
be advertised from 00:01 on a Thursday until 23:59
the following Monday.
If you see a property you would like to be
considered for you will need to "bid". To bid you will need to be
registered with our service. You can place a bid via the
website or any of the locations listed above. Bids can only
be placed from 00:01 on a Thursday until 23:59 the following
Monday. You can also place a bid by calling 0845 270
If you have any queries about your
application, or how the service works, contact us on 0845 600
To visit the Northumberland Homefinder website where you can view
find out more, apply to join the housing register, view property
adverts and bid, click here.
Weekly Property Adverts
You can bid for properties from 00:01 every Thursday
until 23:59 the following Monday.
Bid online at: http://www.northumberlandhomefinder.org.uk/
Telephone your bid to: 0845 270 1997
Text your bid to: 0778 148 6956
How often are properties
Properties available for rent are
advertised weekly. As soon as we are given formal notice
that a property is due to become vacant we will advertise it.
What if I am having difficulty in
finding out about the properties that you have
You should contact your local Northumberland
Homefinder office who will be able to offer you support if you need
Can I bid for properties in any area
Yes. you can bid for any of the
properties that you are eligible for, regardless of where they
are in Northumberland. Some properties may be subject to
certain conditions, such as disabled adapted properties or
properties in rural areas. If this is the case, we will
clearly state the conditions in the advert.
How long will I have to bid for a
Bids can only be placed during the advertising
cycle i.e. between 00.00 on Thursday and 23.59 the
Will I know how many other people are
interested in the same property?
Yes, when you bid for a property you will be
able to see where you are in the queue. This is likely
to change frequently due to other people bidding for the same
Can I withdraw my bid once it has been
Yes, you can withdraw your bid at any
How do you decide who is offered a
Once the closing date for bids has passed a
shortlist of interested applicants is drawn up. The shortlist is in
order of eligibility according to the criteria stated in the advert
details for that property and the priority band and housing
register registration date of the applicant. The applicant at
the top of the list will normally be offered the property.
If my bid is successful, will I
definitely be made an offer?
- You may not be invited to view the property for the following
- You owe rent or have other housing related debts
- You have been involved in anti-social behaviour such as drug
dealing, threatening or causing violence, domestic violence,
intimidation, racial harassment or noise problems
- You have sufficient resources to solve your own housing
- Your circumstances have changed and this results in a
reduction in your level of priority.
- You do not meet the specific requirements of the property
(which will be clearly stated in the advert).
If I am offered a property, will I be
able to view it before making up my mind?
Yes. You will be given an opportunity to view
the property and decide whether you would like to accept it.
What if I don’t like the property when
I have seen it?
You will not normally be penalised for
refusing a property that you have been offered and will still be
able to express interest in properties that become available.
Frequently asked questions
When I submit my
application, will I need to provide any other
We may ask you to provide extra information so that we can
verify your eligibility and assess your application.
This could include:
- Proof of identity for all household members
- Proof of current address
- Evidence of your right to reside in the UK if you are not a
- Proof of pregnancy
- References from your existing or previous landlord
We will tell you what documents to provide and
when to provide them. All documents provided must be
originals, up to date and valid.
What happens if I do
not provide the required
Providing you are eligible to join the register and your form
has been properly completed, we can accept your application
BUT may not be able to assess it properly. This could result
in you not been awarded the priority you need.
Can you refuse
to accept me onto the Housing
There are some people who are not eligible to be included on the
Housing Register. These are:
- Certain people who are subject to Immigration Control under the
1996 Asylum and Immigration Act.
- Certain people from abroad who are not subject to immigration
control but who are not habitually resident in the UK, the Channel
Islands, the Isle of Man or the Republic of Ireland.
- People (including members of their household) who have been
guilty of unacceptable behaviour that makes them unsuitable to be a
Further information about eligibility is
available from Northumberland’s Common
Do I need to renew my
application each year?
once a year, normally on the anniversary of your application you
will be sent a review form, which you must complete and return
within 28 days. If you fail to return the form we will write and
tell you that your application has been cancelled.
How long will I stay in
the same band?
You may normally only remain in Band P for 3 months,
however if you are in band P and we agree that you are homeless,
you will only have 28 days to bid for a home. After this your
application will be reviewed to decide whether it continues to
warrant such a high level of priority. If you are in Bands
1, 2 or 3 you will remain in that band unless your
circumstances change and your application is awarded a different
level of priority.
What if my
It is very important that you tell us of any changes in your
circumstances so that we can amend your application. We will tell
you if this results in your application moving to a different band.
If you move into band P the date used will be the date you move
into that band. If you move into band 1, 2 or 3 the date used
will be the date that you were accepted onto the housing
someone in my household has a medical
If someone in your household has a medical condition you will be
asked to complete a Medical Assessment form. We may ask for
supporting documents from the professionals who are involved in
your care and we may contact your GP or Consultant or other
professionals for further information. Your application will
then be assessed based on this medical information and you will be
advised if your priority has changed.
What if disagree with a decision you have
If you disagree with any of the following decisions you can
request a review:
- You are not eligible to join the housing register
- You are not eligible for an offer
- Your application has been cancelled other than at your own
- You think that you have been placed in the wrong band or given
the wrong priority date.
To request a review you must contact your
local Northumberland Homefinder office within 21 days of the date
you are notified of the decision. You may provide additional
information in writing that you wish to be taken into account when
the review is carried out. You will normally be advised of the
outcome of the review within 8 weeks. You may not request a further
What if I become
Households who are homeless or threatened with homelessness will
be dealt with outside the scheme. You should contact the
Homelessness team to arrange an interview to discuss your