Advice Helpline

Consumer advice helpline, link to consumer direct.

Advice to consumers

Together with our partners in Citizens Advice consumer service we operate a Consumer Helpline to provide clear impartial advice to consumers and businesses on their rights and obligations when buying and selling goods and services.

The Citizens Advice consumer service provides free, confidential and impartial advice on consumer issues. Visit or call the Citizens Advice consumer helpline on 03454 040506. You can also use this line to report concerns about under age sales of restricted goods to children.

'If you would like to report a fraud or need guidance concerning fraud and how to protect yourself, please go to   Action Fraud is the UK’s national fraud reporting centre.  It takes reports from victims of fraud, and provides advice and support.'

If you are a consumer looking for a trader to carry out work in your home then why not use one of the Registered Traders? The Northumberland and  North Tyneside Trader Register has been set up by Northumberland and North Tyneside Trading Standards for the benefit of both local consumers and businesses across the regions.  Traders have committed to providing a high level of customer service and compliance with consumer protection legislation. Finding a home improvement trader is free and simple. All of our traders have undergone background checks prior to being admitted to the scheme.  They are also committed to complying with a Code of Practice. For more information please go to