The answers to your Coronavirus (COVID-19) questions, including information about schools, services, safeguarding, and more.
All individuals will be offered the opportunity to be supported to access benefits in line with government guidance.
Residents can make an application for:
If residents are otherwise experiencing hardship but are not entitled to benefits they may choose to contact the Northumberland Community Bank.
Northumberland Emergency Transition Support (NETS) provides crisis support to residents of Northumberland. Details of the support available and the application process can be found here:
Or residents can telephone 0345 600 6400 and follow the options for Benefits then NETS team. Lines are open from 8.30am to 5pm Monday to Thursday and 8.30am to 4.30pm on Friday.
We understand many people across Northumberland will be experiencing additional financial concerns because of coronavirus and we are working hard to provide a range of support.
The Government has also allocated the council a share of the national £0.5 billion hardship fund. Initially this will be used to increase the local council tax support for working age recipients, in line with national guidance.
Any remaining funds will be used for further support mechanisms for our most vulnerable, details of which are now being worked through and this will be communicated to our residents as soon as possible.ship Fund
The government has recently announced a 3 month mortgage payment holiday. Residents are advised to contact their mortgage provider.
A coronavirus is a type of virus. As a group, coronaviruses are common across the world. COVID-19 is a disease caused by a new coronavirus. Public Health England (PHE) have a comprehensive guide on what COVID-19 is and this is available, together with their associated professional advice.
Coronaviruses are a family of viruses which cause a range of diseases. COVID-19 is the name given to the disease caused by a new coronavirus which had not previously been identified.
Click here to access the range of information sources on COVID-19 provided by Public Health England and the government.
Please click here for all the latest information and frequently asked questions regarding schools and COVID-19.
We recommend that you seek general advice online from NHS.uk and NHS 111 online.
A robust plan is in place to ensure that those residents that need support receive it. We have already met with care providers to help them think about their Business Continuity Plans, identify those people who they are working with that are not known to our service, and to provide advice and support.
We are working with partner agencies to ensure that we minimise visits to each individual (i.e. 1 visit instead of 3 separate agencies) and that we source information and collate resources, to ensure that those residents we do not know about yet become known to us and we can facilitate the relevant support.
Each of these situations is likely to be reviewed on a case by case basis and dependent upon the circumstances of the individuals. We will do everything we can to ensure that our residents are well supported within the community that they live.
Senior managers are currently reviewing whether each of our programmes is deemed to be a critical service, and whether the services can be temporarily suspended or delivered differently within communities. Critical services will be maintained at all times, although these may need to be delivered differently.
The council's public Facebook and Twitter pages will provide comprehensive updates as they are known. The staff Facebook page will also have useful information.
There currently no plans to give tenants a rent and council tax holiday, but this will be reviewed in line with any national guidance recieved, and the council will carefully consider how they communicate with residents over any outstanding rent/council tax at this time.
Click here to let us know if you found the content of the page helpful
Choose the letter of the service you’re looking for
© Northumberland County Council