The NHS COVID-19 App is part of a large scale coronavirus (COVID-19) testing and contact tracing programme called NHS Test and Trace in England.


Information for residents and businesses

The app will be used, alongside traditional contact tracing, to help notify users if they have come into contact with someone who tests positive for coronavirus. 

The app allows people to report symptoms, order a coronavirus test, check in to venues by scanning a QR code and it helps the NHS trace individuals that have coronavirus.

The app will help the NHS understand if the virus is spreading in a particular area, and so local authorities can respond quickly to stop it spreading further and save lives. The app does this while protecting a user’s anonymity. Nobody, including the government, will know who or where a particular user is.

Click here to find the NHS app on the Google Play storeClick here to find the NHS app on the Apple store

Please see an easy read guide on how to use the NHS COVID-19 app here. For more information and resources, see information for residents and businesses below. 

Who can use the app?

The app is available to everyone aged 16 and over in England and Wales, to be used on compatible Apple or Android smartphones that has bluetooth switched on. 
 
Find out how to use the NHS COVID-19 App here, such as when to use it, how to download the app, its features, and how your privacy is protected when using the app.

Introducing the NHS COVID-19 App

The NHS have created a handy booklet with lots of information about the app. The booklet includes:

  • how the app supports the national effort to fight the spread of COVID-19

  • how the app supports you and your community

  • how the app works

  • what to do if you have symptoms or a postitive test result for coronavirus

  • how your personal information is protected when using the app

  • commonly asked questions about the app

View the NHS COVID-19 app booklet to access all the information above. 

Please see an easy read guide on how to use the NHS COVID-19 app here.

 

How to download the app

The NHS app can be downloaded on any compatible Apple or Android smartphone. See the download guides here:

Click here to find the NHS app on the Google Play storeClick here to find the NHS app on the Apple store

Using the app

Below are some helpful resources that explain the different features of the app and how to use the QR codes when checking into a venue:

 

Guidance for parents, carers and those who are 16 and over

The app is available to everyone aged 16 and over in England and Wales. The NHS have created a factsheet for over 16s and parents/carers using the app:

 

How does the app use my personal information?

The NHS has put together a leaflet explaining what personal data the app collects, what data is stored and shared, and how your data is protected. 

 

What if I can't use the app?

Don’t worry. The NHS COVID-19 app is part of the wider NHS Test and Trace service in England, and NHS Wales Test, Trace, Protect service in Wales. If you have recently been in close contact with someone who tests positive for coronavirus, contact tracers will get in touch with you and give you guidance on what to do next.

If you have coronavirus symptoms, you can get a free COVID-19 test by calling 119 or visiting NHS.uk


However, the app is the fastest way to see if you are at risk of coronavirus.The quicker you know, the quicker you can alert and protect your loved ones.

From Thursday 24 September, some business will need to display the official NHS QR code posters to make it easier for people to check-in at different premises once the app is rolled out nationally. These posters will help trace & prevent the spread of coronavirus (COVID-19).

You can read the latest government announcement on QR codes here. 

 

Which venues in England should display the official NHS QR code poster? 

If your business or venue falls into one of the sectors or categories that should provide a customer log, then you are also now expected to display an NHS QR code poster at your venue when the app launches nationally. This applies if you provide: 
  • hospitality services, including pubs, bars, restaurants and caf├ęs 
  • tourism and leisure services, including hotels, museums, cinemas, zoos and theme parks 
  • close contact services, including hairdressers, barbershops and tailors 
  • facilities provided by Local Authorities, including town halls and civic centres for events, community centres, libraries and children’s centres 
  • places of worship, including use for events and other community activities
     
If you have a venue outside of these categories that is visited by members of the public and has a space where people congregate, then we also encourage you to create a QR code poster for the entrance to that venue.
 

Please note: If individuals choose to check-in using the QR code poster they do not need to log in via any other route

 

Offices 

QR code posters for offices are only likely to be needed where there is a high amount of external visitors or where workers cannot easily be identified or notified (for example by email) if there was a potential outbreak linked to the site.
 

How many official NHS QR code posters do I need?

If your business, organisation or event operates across multiple venues, you will need to create at least one poster for each unique location.  
 
You should display posters at all entry points to your venue, including where you may be currently collecting visitor details for NHS Test and Trace, or NHS Wales Test, Trace, Protect. You should use the same poster at each of these points unless you have a very large venue. 
 
The number of posters you will need will depend on the size of your venue. 
 

How to create a coronavirus NHS QR code poster for your venue

Businesses can create a QR code poster on the government website - click here to get started.

The above link will allow you to create a QR code poster to display in your venue. Get visitors to scan the QR code when they arrive, using the NHS COVID-19 app. This is to help trace and stop the spread of coronavrius (COVID-19). 

The NHS have also created a guide on how to create a QR poster for your venue, which you can view here.

You should create and display a QR code if you are: 
  • a business, place of worship or community organisation with a physical location that is open to the public 
  • an event which is taking place in a physical location 
If you have more than one venue, you need to create a separate QR code for each location. You can add multiple locations in the service. 
 
If you do not have a printer, you can show the QR code on a display screen, such as a TV or tablet. Make sure it’s within reach so visitors can scan it with their mobile phones.
 
 

NHS QR code posters - FAQs

If you operate a very large venue, such as a conference centre, stadium or music venue, you may need to create separate NHS QR code posters for different areas within the venue.  
 
We suggest that you create NHS QR code posters for different entrances, spaces, or seating and viewing areas if they are areas where people are likely to congregate for more than 15 minutes and be less than 2 metres apart.  
 
NHS QR code posters should be displayed at the entrances to these different spaces within the venue. This will allow contact tracing and public health advice to be more precise. 
 
Any notifications to app users will not mention the name of the venue, only that that the user was at a venue recently where they may have come into contact with coronavirus.