Among other things, the system will involve a set of tenant satisfaction measures that social housing landlords must report on.

People will be able to use these measures to understand how well landlords are doing.

The Regulator has designed 22 different measures for housing providers to report their performance on. These measures all link back to the themes the Government set out in the Social Housing White Paper which are:

• keeping properties in good repair
• maintaining building safety
• effective complaints handling
• respectful and helpful tenant engagement, and
• responsible neighbourhood management.

The Regulator would like to know what tenants think of these measurement proposals and you can give your views directly to the Regulator.

Take part in their consultation by 3 March 2022 by visiting  https://nland.uk/TenantSurvey 

If you want to read more about the consultation before you respond, you can visit - https://www.gov.uk/government/consultations/consultation-on-the-introduction-of-tenant-satisfaction-measures

If you or someone you know would like an easy read version of this information, that’s available here - https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/1048273/Easy_Read_RSH_TSM_Consultation_Summary_Digital_Artwork.pdf

If you would like to respond to the consultation in writing you can do by writing to:

Referrals and Regulatory Enquiries
Regulator of Social Housing
Level 2
7-8 Wellington Place
Leeds LS1 4AP