Report a tree issue

Information on how to report a issue related to fallen or damaged trees.

Information about what to do if a tree has caused damaged.

Guidance on Supporting Information required for Tree Related Damage

 Alleged damage to private property by trees - Tree conflicts can arise on account of the presence of tree roots and overhanging limbs and the perception that they are causing damage. Damage can occur in several forms, and we’ve set out to address some of those issues below and the information required for us to assess where damage is alleged. 
  • Subsidence
    Subsidence is a complex subject and often difficult to assess visually. If the property owner wishes to submit a claim, they will be required to submit the below evidence to support this. It is advised that the property owner contacts their building insurer in the first instance due to the complexity of these matters.
  1. Root analysis to confirm presence, condition, and species identification of vegetation.
  2. Crack/level monitoring showing movement.
  3. Soil analysis, soil type and moisture levels
  4. Foundation data
  5. Complete structural survey
  • Direct root damage
Direct root damage is usually caused by tree root applying pressure to a surface or object. Lightly loaded structures, such as garden walls, driveways and patios, may be affected but damage to heavily loaded structures, such as houses, is rare. Cases of direct root damage, where evidence has been provided confirming the alleged damage has occurred for trees under Northumberland County Council (NCC)’s responsibility, will be investigated and considered on an individual basis. We'll try to achieve a balance struck between the nuisance experienced and the tree's benefits to the wider community.

The removal of the tree would not necessarily be an acceptable solution, alternative options such as root pruning and/or the installation of a root barrier maybe more suitable.
  • Surface roots
Surface roots in gardens and areas of grass are a natural occurrence near trees. Neither pruning nor removal of the tree will have any effect on the presence of the roots such as in a lawn.
Unless the roots are causing some form of mechanical damage, pruning or removal would not be recommended.
  • Drains and roots
    Tree roots cannot cause direct damage to pipework. Damage only takes place if the pipework is not fully sealed or already has a defect. It would be the property owner's responsibility to ensure their pipework is fully watertight and in good condition.
If a member of the public would like to make a claim for damage, please contact the insurance section email: and a claim form will be issued.
Information about if a tree has fallen or branches are causing obstructions.

Information about if a tree is causing a risk towards a person/s, property or highways.

Examples of areas include:
  • Open space
  • Parks
  • Church yards/cemeteries
  • Housing estate open space areas
  • Northumberland County Council woodlands/country parks
Report a tree that needs maintenance
Leaves from the tree would be the responsibility of the occupier to remove.

Report growth from the base of a tree

Report a blocked drain
Request for Non-Urgent Works such as the following:

  • Height/size
  • Leaf fall
  • Berries
  • Bird poo
  • Insects
  • Blocking light
  • TV and satellite issues
  • BT issues
  • Honey dew/sap
The above are low priority issues; inspections of low priority issues can only take place when resources allow; any ensuing works can only take place when resources allow. 

To report any request, click here to visit fix my street.
Direct to property services -