If someone comes to your door offering broadband and/or mobile services remember:

• Check their credentials
• Do not decide straight away
• Do not sign a contract or hand over money
• Never share your PIN number
• Seek recommendations from people you trust 

If you have concerns about doorstep scams, speak to Citizens Advice or call your local Police Authority on 101.

Before you start to look for a broadband deal you need to know what technology is available for you your home and/or business.


 

Asymmetric Digital Subscriber Line (ADSL)

Asymmetric Digital Subscriber Line (ADSL) is full copper wires from your local exchange to your local cabinet, and to your home or business with download speeds of up to 24Mbps.

 

Superfast

Fibre to the Cabinet (FTTC) is more widely available than ultrafast with download speeds reaching 30-80Mbps. The technology is a fibre optic cable from your nearby exchange to your local cabinet and then traditional copper wires from the cabinet to your home or business.
 

Ultrafast

Ultrafast can cover different technologies capable of download speeds over 100Mbps. This can include services like G-Fast - a short-range turbocharged version of FTCC, or new wireless technologies like Starlink and other Fixed Wireless Access products (FWA). Gigabit connections can also be classed as Ultrafast.
 

Gigabit

Full fibre broadband, sometimes known as Fibre to the Premise (FTTP) or Fibre to the Home (FTTH) is the most reliable, fastest service, achieving download speeds of up to 1 Gbps and above. This is when you have a full fibre optic cable straight into your home or business.
 

You can check your postcode to see what is available for you.

Enter your postcode into the checker to find out broadband availability and speeds in your area.

Faster speeds do not happen on their own. You need to take action to unlock the huge benefits for both business and home. It’s as easy as 1,2,3.

Step 1: Check with your current provider to see if you are in a contract. If you are out of contract, you can check to see if you can get a better deal. If not, make a note of when your contract ends so you can be prepared when the time comes.

Step 2: Use our digital comparison tool to find the best deal for you

Step 3: If you find a better deal, check to see if your current provider will match it, that way you save money without having to change a thing. If they won’t or you prefer to change provider - then go for it!

The outdated Public Switched Telephone Network (PSTN) infrastructure is going to be switched to digital Voice over Internet Protocol (VoIP) by 31 December 2025.

This means landline calls will be delivered through a full fibre broadband connection rather than copper. This will provide clearer and better-quality phone calls, along with new features such as anonymous caller rejection and three-way calling. Landline phones will generally work in the same way but will need to be plugged into a broadband router rather than a wall socket. 

No action is needed until your provider advises that the telephone service is changing, or you decide to change your telephone service. If you decide you don’t want to move to a fully digital network just yet, your current service will still work as it does until the switchover on 31 December 2025.

Find out more about the PSTN switch-off.

If you have any concerns, please contact your provider.