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The UK’s telephone network is changing. Between now and 2025 most telephone providers will be moving their customers from old analogue landlines over to new upgraded landline services using digital technology. 

The switchover is being led by the UK telecommunications industry and services in the UK such as home phones and healthcare devices will be switched over.

This may include:

  • Home phones (traditional landline) 
  • Amplified phones (for those with hearing loss) 
  • Personal telecare products  
  • ​Fall and motion detectors 
  • Portable healthcare devices such as ECG or oxygen monitors 
Make sure you know what to expect and be prepared.

What do I need to do? 
Your telephone provider will contact you to give you a switchover date and to check in and discuss what you need to do to make sure your service isn’t affected. 

If you have telecare safety devices 
If you or someone you know depends on their landline and/or use a telecare device connected to a phone line such as a fall monitor, lifeline or personal alarm, then please contact the provider of this service to find out how this device will be affected.  

Vulnerable users are entitled to a backup battery free of charge from their provider if they have critical services running such as telecare/telehealth. 

In an emergency 
You should tell your telephone provider now if you have no other way of making emergency calls.  

What if I have no broadband, internet or mobile phone? 
Contact your telephone provider now. 

What happens now? 
Your telephone provider should contact you before the switchover to let you know if you’ll be affected. Please contact your telephone provider directly (BT, Virgin etc) if you have any concerns about the switchover.

Digital Voice is coming to Northumberland

Throughout June, BT will be heading to Northumberland where a team will be on hand to tell you what Digital Voice is, why the change is necessary and what it means for you. 

Although the landline isn’t going away, we know that you might have questions or would like to know more about this industrywide change.  

You don’t have to pre-book, just turn up.  


  • Date: Friday 14 and Monday 17 June 
  • Time: 9am - 3pm 
  • Location: Hexham Town Centre (The Shambles), Market Place, Hexham, NE46 1XQ 


  • Date: Tuesday 18 June 
  • Time: 10am - 4pm 
  • Location: Prudhoe Library, 58 Spetchells, Front Street, Prudhoe, NE42 5AA  


  • Date: Monday 24 and Tuesday 25 June 
  • Time: 10am - 4pm 
  • Location: Cramlington Library, The Hub at Cramlington, Forum Way, Cramlington, NE23 6YB 


  • Date: Wednesday 26 and Thursday 27 June 
  • Time: 10am – 4pm 
  • Location: Dobbies Morpeth (carpark), Heighley Gate, Morpeth, NE61 3DA  


  • Date: Wednesday 26 June 
  • Time: 10am - 4pm 
  • Location: Dobbies Ponteland (carpark), Street House Farm, Ponteland, NE20 9BT  


  • Date: Thursday 27 June 
  • Time: 10am - 4pm 
  • Location: Morrisons (carpark), Coquet Enterprise Park, Amble, NE65 0PE  


  • Date: Friday 28 June 
  • Time: 9am - 3pm 
  • Location: High Street (by Turks Head), Rothbury, NE65 7TE  


  • Date: Friday 28 June 
  • Time: 9am – 3pm 
  • Location: Marketplace, Alnwick, NE66 1TN 

Useful links 
Local Government Association Digital phone switchover FAQs. 

Local Government Association Digital switchover telecare checklist.

DCMS, UK transition from analogue to digital landlines

Ofcom, Moving landline phones to digital technology: what you need to know.

Which?, Digital Voice and the landline phone switch-off: what it means for you.

Age UK, Changes to landline telephones.