Families Information Service Northumberland

The families’ information service is a free, impartial service providing detailed general information on a wide range of services for children and young people in Northumberland and their families. We also provide detailed advice on childcare and early year’s education provision.

We offer information to children and young people in Northumberland who are aged 0 to 20 years (or 0 to 25 years where they have additional needs) and their families.

  • To find out more, click on the links below, or contact us 
Our Family Services Childcare Directory provides information on local Ofsted Registered childcare providers as well as national organisations and services for children and young people aged up to 25 years and also offers information to parents, carers and those who work with children and young people.
If you’re a parent/carer in Northumberland, contact us for free information on:
Here you will find helpful childcare and early years education information.

Get in touch with us to discuss your childcare choices including;
  • Ofsted-registered childcare
  • non-registered childcare
  • childcare suitable for children with disabilities and special educational needs
  • ​finding providers who are offering places for two-year-olds
Or, visit this page to find out more about
  • free entitlement to early years education
  • Family Hubs (previously known as Sure Start Children's Centres)
  • ​support and resources to help you choose your childcare/early years provider
Click here if you're a childcare or early years provider in Northumberland and want to know more about available support.
Portage is a home teaching service for pre-school children with additional needs. It helps parents and carers to support their child's learning.
If you are interested in foster care, family support day care or adoption, please visit our websites: Tel: 01670 626262 or

Email: familyplacement@northumberland.gov.uk
The family support team provides targeted intervention and support to children, young people and their families following requests from social work teams.
For queries about any of the services we mentioned on this page, further help or general information and advice about childcare in Northumberland, please contact us on:

We’re open from 9am to 5pm, Monday to Thursday, and 9am to 4.30pm on Fridays (closed on bank holidays).

If you call outside of these hours, please leave a message and we’ll call you back.