also known as: Potholes, Road maintenance.
Potholes are defined as a defect in the highway surface, which is surrounded by surfacing material on all sides. They can develop over short periods of time and depending on the size, depth and location there will be a greater or lesser risk to the general public. The response of the County Council will be dependent on the severity of the reported defect.
Please click below to report a problem to us:Report
a pothole or road maintenance problem here
Or you can contact
The A1, A19 and A69 within Northumberland are the
responsibility of the Highways Agency. Report potholes on these
roads by calling them on 0300 123 5000 or emailing
What happens after you report a problem?
If the issue is on one of our roads, then we will temporarily
repair the defect within 24 hours, if considered
to represent a serious risk to road users.
Other potholes that have been determined as to not
represent an immediate hazard but still have safety
implications will be repaired within 14 or 28
days, depending on the associated risk to the road
here to view our Transport Asset Management Plan policy and
Work continues to improve road network
Around 700 potholes a week are being cleared in Northumberland
as we continue work to improve the road network.
Following a pledge last winter to clear the long-running backlog
of potholes, teams of council staff successfully filled in the
outstanding repairs of 12,213 potholes by the end of June 2014 – a
figure which stood at more than 32,000 in May 2013.
While the current backlog now stands at just over 4,400
potholes, there tends to be a spike in reporting during winter and
at the current rate of repair should be cleared in the next four
Last year the council published a ‘potholeometer’ showing work
to reduce the backlog and it is now being re-introduced so people
can see for themselves how many holes are being filled.
Councillor Ian Swithenbank, policy board member for streetcare
and environment said: "As with many local authorities, we have seen
our road network deteriorate over the past few years, mainly due to
long-term under investment, exacerbated by a series of severe
The Council recognises the importance of maintaining this
network and has, over the past two years, invested heavily in
additional resources to help tackle the issue. "Since April 2014 we
have repaired over 46,000 potholes and recently topped the poll in
the ‘most improved county council’ category in the Highways and
Transportation public satisfaction survey 2014."
"We said we would clear the backlog and were true to our word.
With over 5,000kms of road to look after and varying weather
conditions there will always be peaks and troughs in the cycle of
repairs but we want to be open and transparent and show people our
"We are currently carrying out more work on the county’s
highways than we have seen for many years and once the weather
improves we will be starting on a surface dressing programme for
the roads, meaning highways will be smoother and repairs last
"The Government funding over the next few years will provide a
welcome boost to the roads budget in 2015/16."