Support for victims of fire or flood
If you have been a victim, have a look at our advice and find out where you can find more support.
If you have become a victim of a fire or flood then we can point
you in the right direction of organisations that can provide
support. We also provide suggestions about the things you should do
after a fire or flood and the people you should consider
If at any time after a fire or flood you feel unwell, contact
your Doctor or Hospital Accident and Emergency department.
Who should I contact after a fire or flood?
If you have been a victim of a fire or flood, you should
consider contacting the following:
- Insurance company
- Mortgage company, landlord or agent
- Family and friends
- Utility companies i.e. telephone, gas, electricity, water,
If you have been forced to relocate following a fire or flood,
then you should also remember to contact:
- Post Office (re: redirection of mail to your new address)
- Any delivery services i.e. milk, newspapers
These telephone numbers may be useful to you
Red Cross Fire Victim Support Service
The Red Cross Fire Victim Support Service is designed to meet
the needs of people who have suffered damage to their home
following a fire, flood or similar incident. The service is free
and is delivered by specially trained British Red Cross volunteers
who work in co-operation with the Fire and Rescue Service.
What do I need to think about after a Fire or Flood?
If your property has experienced a fire or flood you should be
cautious and should consider the following advice:
Reduce your risk of a fire before it happens to you
Prevention is always better than cure. Do not hesitate to
contact us to find out how you can prevent a fire from occurring in
your home, business, farm or school. Further information and
contact details can be found on the following pages:
We also have a 24 hour contact number you can call to request
advice on keeping your home safe from fire – please call us on 0800
Where else can I get advice?
If you need any further advice then please contact us:
in person: at your local
phone: 01670 621110 (during office hours) and
01670 627599 (outside office
(during office hours) and Fcontrol@northumberland.gov.uk
(outside office hours).
Office hours: 8:30am to 5pm, Monday to
Thursday, and 8:30am to 4:30pm on Friday