Post Incident Support
The advice given here has been broken down into logical sections
for easy reference, but should you need any more assistance please
contact your local Fire Service. Contact details for all
Northumberland stations are listed on the website.
Always remember that prevention is better than cure and should
you require any advice whatsoever, do not hesitate to contact the
Community Safety Academy on 0800 731 1351 who will be pleased to
advise how to prevent fire re-occurring in your home.
If at any time after a fire you feel unwell or suffer the after
effects of smoke inhalation, contact your Doctor or Hospital
Accident and Emergency department.
The Red Cross
What is Fire Victim Support?
The Fire Victim Support Service is designed to meet the needs of
people who have suffered damaged to their home following a fire,
flood or similar incident.
This free service is delivered by specially trained British Red
Cross volunteers, who work in co-operation with the Local Fire And
Rescue Service. They use an adapted vehicle to assist them in
providing practical and emotional support to the victims of the
incident. They will arrive at the scene within 90 minutes of being
called by the Fire and Rescue Service.
What Type Of Service Is Available?
- Immediate temporary shelter in the Fire
Victim Support Vehicle
- Assistance in seeking temporary
- Emotional Support
- Sign-posting to other organisations
- Support with the care of children and
- Use of shower and toilet facilities
- Provision of toiletries
- Light refreshments
- Use of a telephone
- Use of a camera to assist with insurance
- First aid
The Fire Victim Support Service relies upon the generosity of
the local community. If you would like to support the service by
making a donation or becoming a volunteer, or want more
information, please contact you local British Red Cross Branch.
Northumberland Fire and Rescue Service's 'After the Fire'
leaflet gives advice on the steps to be taken following a property
fire. The leaflet can be downloaded by following the link on this
Local numbers are available in Yellow Pages or the Telephone
- Social Services 01670 533824 (Mon - Thurs
08.30 - 17.30. Fri 08.30 -16.30) 0845 600 5252 Out of hours
- Department of Work and Pensions - For help
with social security benefits in the Northumberland Area please
call Ashington 01670 840000,
Berwick 01670 356000or Blyth
- Your Insurance Company - Please contact your
- Citizens Advice Bureau -
Berwick 01289 330222, Bedlington
01670 824267, Newbiggin 01670 854277,
Ashington 01670 818360, Alnwick
01665 604135, Wansbeck CAB 01670 522008
- The Salvation Army - Alnwick
01665 604917, Ashington 01670 813082,
Bedlington 01670 829356, Berwick
01289 306828, Cramlington 01670 712443,
Hexham 01434 600462, Newbiggin
01670 815545, Seaton Delaval 0191 237 5460
- Electricity Company - Please contact your
- Gas Supplier - Please contact your individual
- Water Company – Northumbrian Water Customer
Service (24 hours) 0845 7171100
- Council Housing Department During opening
hours: Northumberland County Council Homefinder Team 0845 600 6400,
08000 461 451 Berwick Borough Housing, 01670 542424 Homes for
Northumberland, 0844 800 3800 - Bernicia Wansbeck
Homes, 0845 117 0020 - Isos Housing Morpeth, 01434 611 400 -
Isos Housing Hexham
- Northumbria Police HQ Switchboard - 01661
- Age Concern Northumberland - Main Office