Housing benefit

also known as: Benefit.

If you are on a low income, whether you're working or not, and need financial help to pay all or part of your rent, you may be able to get Housing Benefit. On this page you will find relevant information to see if you are entitled to Housing benefit

Important Changes


Council Tax Support replaced Council Tax Benefit on 1 April 2013.

Northumberland County Council has adopted The Council Tax Reductions Schemes (Default Scheme) (England) Regulations 2012 for the period 1 April 2013 to 31 March 2015.

This scheme is closely based on the means-test Council Tax Benefit previously delivered up to 31 March 2013.

Council Tax Support for pensioners (persons who have attained the qualifying age for state pension credit) will be calculated in the same way as the previous Council Tax Benefit scheme.

Although Government funding has been reduced by 10%, none of these cuts will be passed onto benefit claimants.

For a more accurate idea on how much Housing Benefit or Council Tax Support you may be entitled to please telephone 0845 600 6400 to speak to one of our advisors or alternatively call into one of our Information Centres.


New Claim

If you wish to claim Housing Benefit, Council Tax Support or require further information please click here.


Housing Benefit & Council Tax Support Calculator

You may wish to use our online benefit calculator which can give you an instant estimate of what you could claim based on the information you supply. For further details on how to use our online calculator please click here.


Local Housing Allowance

Local Housing Allowance (LHA) is designed to be a fairer and simpler way of working out how much help we can give you towards your rent. For further details please click here.


Backdated Claims

If there has been a reason which prevented you from applying for Housing Benefit at an earlier date you can ask for your claim to be ‘backdated’ so that it starts from an earlier date. For further information please click here.


Discretionary Housing Payments

Discretionary Housing Payments (DHP’s) are for people receiving Housing Benefit who require further financial assistance with their housing costs. For further details please click here.


Appeals & Re-considerations

For further information on how to appeal against a housing benefit decision, or request a revision, please click here.



An overpayment is an amount of Benefit that has been paid, but for which there was no entitlement under the Benefit Regulations. For further information please click here.


Change of Circumstances

If you currently receive Housing Benefit and/or Council Tax Support and you or any member of your household has a change in circumstances, you must let us know as soon as possible. For further details please click here.


Guide to financial support for disabled people

The calculation of Housing Benefit is dependant on a number of factors.

For a more accurate idea on how much Housing Benefit you may be entitled to please telephone 0845 600 6400 to speak to one of our advisors or alternatively call into one of our Information Centres.

For a general overview of other disability-related financial support information from Gov.uk,
please click here.


Visiting Officer Service

If you find it difficult to access our Information Centres we have Visiting Officers that may be able to visit you to help you complete any Benefit forms or offer advice. Please contact 0845 600 6400 to ask for further details.


Language Service

If you would like any document in a different format or if you need any help with language or translations, please telephone 0845 600 6400 and we will do all we can to help.

You may also wish to use the facilities available on all of our web pages including translation, accessibility and text size options. Please see the links at the top of each web page.


Private Interview Facilities

If you require a private interview with a benefit assessor, please contact 0845 600 6400 where an appointment can be made in your local office


Benefit Fraud

If you would like more information on how to prevent benefit fraud, or would like to report a suspected benefit fraud,

please click here.


Debt Help and Advice

For further information and advice, click here


Contact Details

For further information or specific help with information on this page, please contact us:

Benefits Section
Northumberland County Council
Wansbeck Square
NE63 9XL

Tel: 0845 600 6400

Fax No: 01670 620098

Email: benefits@northumberland.gov.uk

The council now offers nine local area code telephone numbers for customers to use when calling the central contact centre.

These are offered alongside the existing 0845 600 6400 telephone number, so that residents have the choice of how to contact the council.

More details about the numbers, along with frequently asked questions, are available by clicking here.



Please click on the links below to view our FAQ leaflets.