Housing Benefit payments during the Christmas period
During the Christmas period, the date you receive your housing
benefit payment may change. Please
click here to see the revised payment schedule.
Council Tax Support replaced Council Tax Benefit on 1 April
Northumberland County Council has adopted The
Council Tax Reductions Schemes (Default Scheme) (England)
Regulations 2012 for the period 1 April 2013 to 31 March
This scheme is closely based on the means-test Council Tax
Benefit previously delivered up to 31 March 2013.
Council Tax Support for pensioners (persons who have attained
the qualifying age for state pension credit) will be calculated in
the same way as the previous Council Tax Benefit scheme.
Although Government funding has been reduced by 10%, none of
these cuts will be passed onto benefit claimants.
For a more accurate idea on how much Housing Benefit or Council
Tax Support you may be entitled to please telephone 0845 600 6400
to speak to one of our advisors or alternatively call into one of
our Information Centres.
If you wish to claim Housing Benefit, Council Tax Support or
require further information please click here.
Housing Benefit & Council Tax Support Calculator
You may wish to use our online benefit calculator which can give
you an instant estimate of what you could claim based on the
information you supply. For further details on how to use our
online calculator please click here.
Local Housing Allowance
Local Housing Allowance (LHA) is designed to be a fairer and
simpler way of working out how much help we can give you towards
your rent. For further details please click
If there has been a reason which prevented you from applying for
Housing Benefit at an earlier date you can ask for your claim to be
‘backdated’ so that it starts from an earlier date. For further
information please click here.
Discretionary Housing Payments
Discretionary Housing Payments (DHP’s) are for people receiving
Housing Benefit who require further financial assistance with their
housing costs. For further details please click
Appeals & Re-considerations
For further information on how to appeal against a housing
benefit decision, or request a revision, please click
An overpayment is an amount of Benefit that has been paid, but
for which there was no entitlement under the Benefit Regulations.
For further information please click here.
Change of Circumstances
If you currently receive Housing Benefit and/or Council Tax
Support and you or any member of your household has a change in
circumstances, you must let us know as soon as possible. For
further details please click here.
Guide to financial support for disabled people
The calculation of Housing Benefit is dependant on a number of
For a more accurate idea on how much Housing Benefit you may be
entitled to please telephone 0845 600 6400 to speak to one of our
advisors or alternatively call into one of our Information
For a general overview of other disability-related financial
support information from Gov.uk,
Visiting Officer Service
If you find it difficult to access our Information Centres we
have Visiting Officers that may be able to visit you to help you
complete any Benefit forms or offer advice. Please contact
0845 600 6400 to ask for further details.
If you would like any document in a different format or if you
need any help with language or translations, please telephone
0845 600 6400 and we will do all we can to
You may also wish to use the facilities available on all of our
web pages including translation, accessibility and text size
options. Please see the links at the top of each web page.
Private Interview Facilities
If you require a private interview with a benefit assessor,
please contact 0845 600 6400 where an appointment
can be made in your local office
If you would like more information on how to prevent benefit
fraud, or would like to report a suspected benefit fraud,
Debt Help and Advice
For further information and advice, click here
For further information or specific help with information on
this page, please contact us:
Northumberland County Council
Tel: 0845 600 6400
Fax No: 01670 620098
The council now offers nine local area code telephone numbers
for customers to use when calling the central contact centre.
These are offered alongside the existing 0845 600 6400 telephone
number, so that residents have the choice of how to contact the
More details about the numbers, along with frequently asked
questions, are available by clicking here.
Please click on the links below to view our FAQ leaflets.