Compliments, complaints and suggestions
also known as: Compliments, Member complaints, School complaints, Social services complaints, Suggestions.
Information should you wish to complain or compliment the council about a service.
We want to hear from you
We want to provide you with the best possible service. To help
us to do this, we are always happy to hear your feedback and use
this to help us improve the way we do things.
If we are doing something well, please let us know so that we
can pass this on to our employees. If there is something you are
unhappy with, we want to know about it so that we can put things
right and learn from what has happened.
If you are contacting the council for the first time to report a
problem or book a service (such as fixing a pothole or tree
maintenance), you can do this online without registering a formal
Please click below to report a problem to us:
Report a problem online here
Or you can contact us here.
Please note: If you want to report a concern about
somebody other than the council or its representatives, such as a
letting us know about the antisocial behaviour of a neighbour, you
should do so through this route.
Please select one of the below options to contact
Comments & Suggestions
If you would like to contact us to make a general comment or
suggestion about how we could improve or develop our services, we
would love to hear from you.
Make a comment or suggestion
Your comment or suggestion will be passed on to the relevant
employee or team and if you would like us to, we will get back in
touch with you within 15 working days.
We are sorry that you are unhappy about the actions, or lack of
action, from the council. We want to hear about your experience so
that we can put things right and learn from what has happened.
Make a complaint online
Types of complaints
We want to make sure that the right person or team deals with
your complaint as quickly as possible and so we have specific
processes in place for dealing with different types of
Thank you for taking the time to let us know about something we
have done well. We really appreciate compliments as it allows
our employees to be recognised for their work, and helps us to keep
improving services for you.
Submit a compliment online
Your compliment will be passed to the relevant employee or team
so that your feedback can be shared with the right people.
Your compliment will be used to help us celebrate what our teams
have done well and help us to share best practice across the
council so that we can keep providing you with high quality
If you would like us to, we will get back in touch about your
feedback within 15 working days.