Contact Us

also known as: Address, Phone, Telephone.

This page shows all of the ways that you can contact us, either in person, by phone or online.

Report a problem here:

The most common problems reported at this time of year are shown below. Please click on the image and your issue will be forwarded to someone who can help.

...for everything else, please choose from the options below to get in touch with us.

Contact us online at any time:

You can now instantly apply or pay for services on our website. Problems can also be reported at any time, day or night.

Other ways to contact us:

You can call us on Monday to Friday from 8am to 6pm (excluding bank holidays).

Please note: Emergency calls can be made at any time.

Our telephone number is 0345 600 6400

Alongside this telephone number, you can  also use one of the following local numbers to get in touch with us:

  • 01670 627000 (areas covered include: Ashington, Bedlington, Blyth, Cramlington, Felton, Hartburn, Longhorsley, Lynemouth, Morpeth, Newbiggin, Red Row, Scots Gap, Stannington, Ulgham and Whalton).
  • 01661 520005 (areas covered include: Belsay, Ponteland, Prudhoe, Stamfordham, Stocksfield and Wylam).
  • 01665 660733 (areas covered include: Alnmouth, Alnwick, Amble, Charlton Mires, Chathill, Embleton, Longframlington, Longhoughton, Powburn, Seahouses, Shilbottle and Whittingham).
  • 01668 260355 (areas covered include: Bamburgh, Belford, Chatton, Milfield, Wooler and Wooperton).
  • 01669 220355 (areas covered include: Harbottle, Hepple, Netherton and Rothbury).
  • 01830 570085 (areas covered include: Kirkwhelpington and Otterburn).
  • 01289 540455 (areas covered include: Ancroft, Beal, Berwick-upon-Tweed, Holy Island (Lindisfarne), Lowick, Norham and Paxton.
  • 01434 400388 (areas covered include: Allendale, Allenheads, Bellingham, Blanchland, Corbridge, Great Whittington, Haltwhistle, Haydon Bridge, Hexham, Humshaugh, Newbrough, Riding Mill and Slaley).
  • 0191 5009044 (areas covered include: Seaton Delaval)
  • 01890 230233 (areas covered include: Branxton, Carham, Cornhill on Tweed, Ford and Etal and Kilham).

(choose option 1 to make a payment using our automated service) 

People with hearing impairment

If you have a text phone you can contact us by text on this number: Text phone: 01670 542999  otherwise you can use the text relay service on Text relay: 18001 0845 600 6400

You can visit us Monday to Friday from 9am to 5pm (excluding bank holidays)

Please note: Alnwick information centre closes at 4:30pm.


Greenwell Lane, Alnwick, NE66 1HB

View map location


Wansbeck Square, Ashington, NE63 9XL

View map location


Front Street West, Bedlington, NE22 5TU

View map location


Wallace Green, Berwick-upon-Tweed, TD15 1ED

View map location


Blyth Library, Bridge Street, Blyth NE24 1DJ)

View new location


Library, Forum Way, Cramlington, NE23 6YB

View map location


Hadrian House, Market Street, Hexham, NE46 3NH

View map location


Morpeth Library, Gas House Lane, Morpeth, NE61 1TA

View map location

Seaton Delaval

Library, Astley High School, Elsdon Avenue, NE25 0BW

View map location

At any of our customer information centres you can:

  • get advice and information regarding any of our services anywhere in the County
  • arrange delivery of any council service anywhere in the County
  • make a payment for council services
  • submit applications along with supporting documentation or evidence
  • get assistance and advice in completing application forms

If your request can not be dealt with immediately we will ensure that the appropriate person or department will contact you.

PayPoint locations:

For extra convenience, you can also make a payment at any PayPoint or Post Office. Use this link to help you locate your nearest PayPoint

County Hall Address:

Northumberland County Council
County Hall
NE61 2EF

Directions for visitors to County Hall

Using public transport:

Details are available from TRAVELINE on 0870 6082608

Local and long distance trains serve Morpeth Station, which has a taxi office and bus stops nearby.

Using your car or bike:

Heading North on the A1 from Newcastle take the A197 signposted to Morpeth. Carry along this road to the outskirts of town and take the second turning on right (signposted). The visitors car park is the first turning on the right.

directions to county hall