Free bus travel is available throughout England for people of an eligible age and for anyone with a disability.
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You will be eligible for a concessionary travel pass (bus pass) if:
You have a disability:
You are an eligible older person:
You are unable to travel alone:
Please click here for the companion bus pass application form and guidance notes.
If you’d like to apply for a new or renewal pass, you can apply:
You can apply online by clicking here which is the quickest way for your pass to be processed.
If you are applying to renew your bus pass online for the first time, you will need to apply as if you are a new applicant. You need to create an account on our online application website if you have not already done this.
Please email the completed form to email@example.com
Northumberland County Council
If you have any trouble with the process, please contact us on 0345 600 6400. For more information on how to contact us click here.
If you are nearly at the age where you become eligible for an older person’s pass, you can apply in advance. Please do not apply more than a month in advance. We will keep your application on file as we cannot issue a pass until you become eligible.
Take note of the following points:
Information for bus operators
If you are a bus operator in Northumberland who participates in the ENCTS, please click here to see the statutory notice.
Privacy notice - how we handle your information
Please click here to view the concessionary travel privacy notice.
Your replacement pass must be obtained from where you originally applied for it. When replacing passes, we may also re-issue them for a short time period of six months. This is the case when we don’t have a complete up-to-date record of why you qualify for a concessionary pass.
The charge for a replacement pass is £15.
You will be eligible for a free concessionary travel pass replacement if:
Renewing your bus pass is a very similar process to applying for your initial pass.
When should I renew my bus pass?
We recommend that you apply for a renewal one month before the expiry date on your current pass. The expiry date can be found in bold letters in the centre of your bus pass.
How do I renew my bus pass?
There are several ways you can renew your bus pass:
For bus journeys starting in Northumberland, the council has extended the times when passes are valid as follows:
The ENCTS entitles pass holders to free travel on any off-peak local bus in England. If in doubt about which bus you can travel on, please contact your local operator.
Travelling to Scotland:
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