We seek to protect both consumers and the honest trader by enforcing a wide range of consumer protection legislation. These laws relate to standards of quantity, quality, safety, pricing, consumer credit and animal health and welfare.
Officers visit and inspect premises to ensure legislation is being met. Samples of products are bought for testing and analysis, and advice is given to consumers and businesses in relation to the laws enforced by the department.
Restrictions are placed on certain products and services to prevent their sale to children. Goods such as alcohol, tobacco, electronic cigarettes, solvents, fireworks, lottery tickets, DVDs, games, knives, aerosol paint, axes and other weapons, and services such as piercing, tattooing and sunbeds, are restricted.
Trading standards control the supply of these by educating traders and residents, and test purchasing using underage volunteers. We are always keen to hear from residents and businesses who believe restricted products are being sold to children.
If you have any information regarding this, please complete a report form. Any information helps and you can inform us anonymously if you wish.
Other useful websites
Northumberland County Council’s public protection service supports the Crimestoppers ‘keep it out’ campaign, aimed at reducing the size of the illegal tobacco market across the county.
Earlier campaigns have shown how keen the public are to report information about the sales of illegal tobacco, especially to children. This campaign encourages more people to contact Crimestoppers if they know where illegal tobacco is being sold. This information is then passed on to trading standards.
Unregulated cigarettes enable addictions in young people, and reports are regularly received that these cigarettes are being sold to persons under the legal age. They also keep people of legal age smoking, encouraging them to smoke more for less. Many cigarettes now being seized are mass-produced specifically for the illegal market.
- Anyone who has information regarding the distribution of illegal tobacco can anonymously call Crimestoppers on 0800 555 111.
- If you would like to report issues directly to Northumberland County Council’s trading standards service, please feel free to contact us at email@example.com or contact us on 01670 623 870.
- For more information, please click here.
The safety of household items can be taken for granted, which is why the trading standards service is working with manufacturers, importers and retailers to ensure we can – literally – sleep easy in our beds.
We enforce safety legislation on a wide range of products by investigating complaints, carrying out inspections and submitting test purchases to experts.
- For the most up-to-date information about unsafe products, please click here.
- To visit the ROSPA accident prevention website, please click here.
Weights and measures
Northumberland County Council is a weights and measures authority within the terms of the Weights and Measures Act 1985. The council employ a number of inspectors of weights and measures, who are qualified by the national measurement and regulation office, to carry out a range of duties.
As part of the public protection service, we aim to ensure consumers and businesses are protected against short weight or measure, and weighing and measuring equipment used in trade transactions is accurate and appropriate.
Inspectors conduct inspections and testing on a wide range of weighing and measuring equipment throughout the consumer market, including pubs, shops, factories and markets. They advise businesses on how to comply with their responsibilities under weights and measures legislation.
Inspectors provide advice and guidance to businesses on all aspects of weights and measures legislation and the council seeks to engage with local businesses to develop compliance in a co-operative and positive manner.
Inspectors receive information from many sources, including consumer complaints, and carry out investigations into allegations of unlawful trading practices and serious breaches of legislation.