Have your say

Have your say

Homes for Northumberland is committed to providing an excellent service to our customers and we want to hear any complaints, suggestions or praise you may have.

Have your say

Feedback will help us to find ways to improve services, and will also help to congratulate staff when they have done a good job.

You can tell us your views:

  • by completing the form below
  • in person at any Northumberland County Council customer information centre
  • by phone on (01670) 542424
  • in writing by letter, or on our complaints form. For more information click here
  • by e-mailing the relevant department
Please complete the form below giving as much information as possible.

Have your say on Homes for Northumberland

Think Change logo

We want you to have your say on how your housing service is delivered and to influence how decisions, which affect you and your home, are made.

ThinkChange is our new tenant online social network. Not only does it allow you to put forward ideas on how to make improvements, it also allows you to comment on current initiatives or ideas put forward by other tenants.

These ideas could then be put before the council, via the tenants forum, and could help shape the way things are done in the future.

Your Forum may also use the system to get your opinion on certain matters, with your views being taken direct to the council for further discussion.

All you need to do is contact Julie Turner in the Residents Involvement Team on (01670) 623493, with an active email address.

Then use our easy-to-follow guide and start having your say today!


Get involved

Our resident involvement team offers all tenants and leaseholders the opportunity to have their say on the issues that affect their homes and community.

Get involved logoTaking part at Homes for Northumberland can take up as little or as much time as you choose. We provide training and support and can help with travel to and from meetings.

We want to involve you as tenants and leaseholders in discussions and decisions about our services, so that we can be sure we are delivering the right services in the right way.

We want you to help influence, shape and improve the services we provide because we want you to be at the heart of our decision-making process.

We have many different ways you can take part, so you can choose the one that best suits you,  from a few minutes filling in a survey, to attending meetings four times a year.

How can we support you to get involved?
We want everyone to have the chance to get involved. We can help you with:
  • training and advice to help you get the most out of being involved
  • getting to and from meetings and events
  • together we’ll agree what support you’d like and what we can offer
Below are some of the ways you can get involved and help make a difference:
Be a member of a service development group
You can sit on up to two of our service development groups to discuss how well the service is performing and how it could be developed.Thr groups meet regularly and cover the following areas:
  1. Repairs and maintenance service development group: This considers repairs and maintenance, major works and improvements.
  2. Customer service service development group: This focuses on customer services and what is offered by Northumberland County Council and the customer service contact centre. 
  3. Housing management service development group: This deals with neighbourhood management, tenancy matters.
  4. Void management service development group: This looks at the void process as well as the Homefinder and allocations process.
  5. Anti-social behaviour service development group: This group focuses on the anti-social behaviour process from start to finish.
Attend the editorial panel
The editorial panel helps to produce Your News (as well as other leaflets or reading information) before it is available to customers, to help make sure it is clear and easy to understand. You will have the opportunity to have your say on the issues that affect your homes and community.
Involvement from home
You don’t have to travel far to get involved. We consult with customers by email, telephone and post. This is your chance to change how we do what we do from the comfort of your own home.
Want to know more?
If you’d like to know more or get involved please contact our resident involvement officers, Julie Turner or Aileen Barrass on 01670 542424.

Your Tenant Forum

Your Tenant Forum

Our Tenant Forum is made up of ten tenant members and was established in 2015.

Our role is to make sure your views are considered when it comes to service delivery, performance and poilcy. We want to make sure your rent money is spent wisely. 

We meet four times a year with housing management to discuss issues of concern, including findings highlighted from our Service Development Groups and Task and Finish Groups, so we can decide the best way to make improvements.

We are always looking for new members on our groups, if you are interested please contact a member of the Resident Involvement team on (01670) 542424