Housing help & advice

Housing help & advice

Advice and information on buying your home, making repairs and keeping it warm. Also find out what to do if you are threatened with homelessness.

Homelessness & housing options

If you are homeless or threatened with homelessness it is important that you seek advice and support as soon as possible.

How we can help you with housing
Our aim is to work with you to try and prevent homelessness. The homelessness and housing options team have developed a range of services to help you keep your home, or to find a new one.

Our homelessness advice leaflet tells you what to expect when you contact us, what information we will need and what questions we will ask. If you would like some advice, or would like to make an appointment, please contact us by: Out of hours emergency
Our emergency out of hours service will take your call, should you contact us outside of working hours.

Housing advice
Our online advice wizard offers useful information. Simply spend roughly 15 minutes answering a few questions regarding your circumstances and the wizard will provide you with tailored advice about your options and what to do next.

Private renting
You have certain rights and responsibilites if you are a tenant in privately rented property. Follow this link for more information

Illegal evictions
If your landlord is using illegal practices of eviction and/or harassment, please contact us for advice and assistance:

You can find more useful information in the ‘my landlord wants me out’ booklet.

Severe Weather Emergency Protocol (SWEP)
When it is predicted to be extremely cold (under 0°C for three consecutive nights) we ensure there is a service in place to help rough sleepers find a bed for the night. View our SWEP protocol here

No Second Night Out
We want to ensure that no-one spends more than one night on the streets. If you are aware of someone sleeping rough, please report this to Streetlink.
  • Telephone: 0300 500 0194
Additional useful contacts:

Buying a home

There are different schemes available to help you buy your home depending on your circumstances.

Help to buy a home
The government has created the help to buy scheme that helps you buy your own home.

Whether you want to get onto the housing ladder, or move up it, the scheme makes it possible to buy a new-build or existing home priced up to £600,000 with as little as a 5% deposit.

North East, Yorkshire & Humberside is the help to buy agent for Northumberland.
Right to buy a home
The right to buy scheme helps social tenants in England buy their own council home at a discount.

If you are a council tenant, or were living in your own home when the council transferred it to another landlord, you may be able to buy your own home.
Local lend-a-hand mortgage
Local lend-a-hand is a partnership between Lloyds Bank and Northumberland County Council. The local authority provides a cash-backed indemnity as additional security for the mortgage.

This extra security means that Lloyds can offer you a mortgage of up to 95% of your first home’s value. 

Home improvements & repairs

There may be financial help available for homeowners to fund adaptations, home improvements and repairs.

Disabled facilities grants (DFG)
If you have a disability or illness, making daily life difficult, you may benefit from having your home adapted to help you carry on with life independently.

We can help you access the support and services you need. Please contact adult social care for an assessment:
  • Telephone: 01670 536400
For more information, please view our ‘disabled facilities grant’ booklet, which briefly outlines available help and grant applications.
Helping Hand - home owner financial assistance
If you are a home owner struggling to carry out essential repairs, improvements or adaptations to your home, an affordable loan and step-by-step support may be available.
Handyperson service
This service is available to homeowners and tenants who are one of the following:
  • over 50
  • disabled
  • a victim of crime
  • at high risk of falling
  • vulnerable in any other way
The service also carries out home safety assessments to look at reducing slips, trips and falls, accidents in the home and also improving home security.

Keeping your home warm

We work closely with partners to promote energy efficiency that helps keep your house warm.

Find out if your home will benefit
There are various ways to check if your property could benefit from energy-saving improvements: The green deal may be right for you if you think your property could benefit from energy-saving improvements.
Community energy online
Community energy provides information for groups who may want to set up a community energy project. There is support and advice to help available: The Energy Savings Trust focuses on promoting the reduction of carbon dioxide emissions. You can find free advice and information on their website, or contacting them:
  • Telephone: 0800 512 012