Concessionary travel

If you want to apply for a new pass, you can apply by: 

Email:
Older person's pass

• Click here to download the application form for an older person's pass

Disabled person's pass

• Click here to download the application form for a disabled person's pass

Email the completed form to: Concessionarytravel@northumberland.gov.uk

By post
Concessionary Travel
Northumberland County Council
Wansbeck Square
Ashington
NE63 9XL

In person
You can apply in person at one of the county council's information centres.

• Click on this link for the addresses.

You can call our customer services team by phone on 0345 600 6400 for more information. Your call is charged at local rate.

If you are nearly at the age when you become eligible for an older person’s pass but have not yet done so, you can apply in advance.

Please do not apply more than a month in advance. We will keep your application on file as we cannot issue a pass until you become eligible.

If you are unable to travel alone and can meet other criteria, you can apply for a companion pass. This enables a friend, relation or carer to travel with you. You will need certification to show you are unable to travel alone.

• Click here for the application form and guidance notes for a companion pass

Please note the following important points:

1. Receipt of your application does not automatically mean we will issue you with a pass. If your application is incomplete or unclear, or omits the necessary evidence, we will have to contact you. This will result in your application being delayed.
2. We aim to send out bus passes within 15 working days of receiving a valid application. This allows us to check you are eligible, your application is properly completed, has all the necessary supporting evidence and has nothing else we need to query.

• Click here for guidance notes for the older person's pass.
• Click here for the application form for an older person's pass.
• Click here for guidance notes for the disabled person's pass. 
• Click here for the application form for a disabled person's pass.
• Click here for the application form and guidance notes for a companion pass.
• Click here for the application form for a replacement pass.

If you have lost or damaged your concessionary bus pass or it is faded so details cannot be seen, you can apply for a replacement from where you obtained the original pass.
 
The charge for a replacement pass is £15, unless you have had your pass stolen and can provide a crime number, which would mean replacement is free.

If your pass does not work on the smartcard reader when you get on the bus, but there is no obvious sign of damage, you can have a free replacement pass. All you need to do is take the defective pass to an information centre and show it to the staff there, who will request a new pass for you.

It may be necessary to issue a replacement pass that is only valid for six months where we do not have a complete up-to-date record of why you qualify for a bus pass.

• Click here for the application form for a replacement pass.

If the pass was issued by Northumberland County Council, you should do one of the following:

• If you have an older person’s pass, take the pass and evidence you are still at the same address to one of our information centres.
• If you have a disabled person’s pass, take the pass and evidence you are still at the same address and you are still disabled to one of our information centres. The evidence you are still disabled is outlined in the guidance notes for a disabled person’s or companion bus pass.
• If you have moved, take evidence your new address is still in Northumberland and (if you are applying for a disabled person’s or companion pass, evidence you are still disabled) to one of our information centres.

You need to do this as soon as possible (four weeks before expiry) so we can issue you with a new one. If you have moved to Northumberland but still have a pass from where you used to live, you should apply for a new pass straight away. Full details are available by ringing Northumberland County Council on 0345 6006400.

In Northumberland, the scheme is operated by Northumberland County Council.
For bus journeys starting in Northumberland, the council has extended the times when passes are valid as follows:

• Holders of older people’s passes can travel all day from 9am on Mondays to Fridays (with no evening time restriction) and all day Saturdays, Sundays and bank holidays.
• Holders of older people’s bus passes can also travel before 9am on journeys boarding in Northumberland, if they have a hospital appointment letter proving they need to travel earlier.
• Holders of disabled people’s and companion passes can travel free all day any day.

The scheme entitles pass holders to free travel on any off-peak local bus in England. Local buses may include some tour buses and any long-distance coach service registered as a local bus service. If in doubt, check with the bus operator.

The national scheme offers free local bus travel for those eligible from 9.30am until 11pm on Mondays to Fridays, and all day Saturdays, Sundays and bank holidays

You cannot use the pass on the Metro system in Tyne and Wear or on local train services. Residents of Northumberland with a valid concessionary bus pass can purchase a Nexus Gold Card, which allows free off-peak travel on the Metro system.

The gold card can be bought from Nexus Travelshops. See the Nexus website for more details.

Concessionary passes issued by English authorities cannot be used in Scotland. Holders of English passes are able to travel on parts of some cross-border routes from Northumberland, provided the journey starts or ends in England.

Northumberland County Council has agreed additional benefits for free travel in Scotland on the following local bus services, where your journey either starts or finishes in England:

• 18, 260 - Berwick to Duns
• 60 - Berwick to Galashiels via Duns
• 67 - Berwick to Galashiels via Kelso
• 34, 235, 236, 253 - Berwick to Eyemouth
• 131 - Newcastle to Jedburgh

On the following local bus services, free travel is only available for journeys wholly in England:

• 710 - Newcastle to Coldstream/Kelso
• 32 - Berwick to Swinton
• 87 - Berwick to Kelso

These details are also shown in the guidance notes.

Passes issued in Scotland are not generally available for use on buses in England but the Scottish authority may offer travel in Northumberland on cross-border routes. If you have a pass issued in Scotland, contact your local authority for details.

Some local bus operators in Northumberland offer concessionary fares without direct involvement from the local authorities. An example is Arriva's teen card scheme for young people and students.
 
For more details, look at the Arriva or the Go North East websites. Other bus operators in Northumberland may offer additional concessions.

We have published a statutory notice for bus operators in Northumberland who participate in the scheme.

• To see the statutory notice, click here.

Please click here to view the concessionary travel privacy notice

If you have further enquiries about concessionary travel in Northumberland, you can contact us by sending an email to ConcessionaryTravel@northumberland.gov.uk, or phone 0345 6006400.

This page was last updated on 4 August 2017.