In order to reduce the risk to our communities, we deliver a comprehensive range of services and activities.
We respond to incidents & emergencies
- fires (buildings, vehicles and wildfires)
- road traffic collisions
- chemical, biological, radiations and nuclear incidents
- swift water, mud and ice rescue
- major incidents
As part of our response role, we also handle emergency calls and respond to special service requests.
In addition to our fleet of fire appliances and 4x4 vehicles, we have a number of specialist vehicles and teams to enhance and support our response to incidents.
We help prevent emergencies to help keep homes and our communities safe
We work to prevent emergencies happening within homes and communities. Prevention is central to everything we do.
We help to keep businesses, their employees and their customers safe
We provide advice and guidance on how to prevent fires, as well as enforcing fire safety legislation to ensure businesses comply with the law.
We plan for & protect & support communities when emergencies happen
We identify, examine and record key risks that may threaten our communities, then prepare appropriate emergency response plans, train staff and test these arrangements through exercises.
This work is carried out in close collaboration with our multi-emergency partners, who share our objectives in community protection.
We perform special service requests for non-emergencies
We are sometimes requested to provide non-emergency services. Historically, these have included lift rescues, providing water for non-emergency or humanitarian reasons, replenishing water supplies, filling swimming pools and hiring equipment.
Legislation clarifies the types of situations where fire and rescue services can charge members of the public and commercial organisations for this assistance. In all cases, the applicant will be informed whether attendance will be subject to a charge. If a charge is applicable, applicants will be required to complete an agreement to pay form prior to any services being rendered.
If you would like any further information, or would like to submit a request for a special service, please contact:
We can provide you with advice after a fire or flood