Adult social care user service survey in England 2010-11 Northumberland results

Adult social care user service survey in England 2010-11 Northumberland results

Adult social care user service survey

People receiving social care services in Northumberland were surveyed as part of the adult social care user survey in England 2010-11.

Overall views were very positive: Overall satisfaction with the care and support people were receiving was 93% - either extremely (31%) satisfied, very satisfied (32%) or quite (30%) satisfied.

This is reflected in the view that some key aspects of quality of life were mostly in place:
  • People described their personal care positively: 53% feeling able to present themselves in the way that they liked and 41% feeling adequately clean and presentable.
  • 64% of people felt they got all the food and drink they liked when they wanted it, and 30% felt their food and drink adequate.
  • 60% felt their home was as clean and comfortable as they wanted, and 35% felt it was adequate.
  • 62% of people felt as safe as they wanted, and 30% felt adequately safe.
However, views on overall quality of life suggested that people would like to see improvement: 47% of people felt extremely, very or quite satisfied. Possible issues include:
  • 72% of people felt they had as much control as they wanted over daily life, and 47% felt they had adequate control.
  • 39% felt they had as much social contact as they would like, and 36% had adequate social contact.
  • 61% of people thought information and advice very easy or fairly easy to find, and 20% found it fairly difficult or very difficult to find.
  • Perhaps, understandably, in a county such as Northumberland, satisfaction with getting around outside the home was an issue: with 30% of people feeling able to get to all the places in their area that they want, 27% acknowledging that at times this was a challenge whilst 24% unable to get to the places they want and 19% unable to leave their home.
Previous surveys have revealed a high level of satisfaction with the services received - the manner in which they were treated and involved, the way that services were coordinated and arranged around their needs, and the information received. Carer involvement also featured strongly.

However, the overall approval rating, though often in excess of 95%, was slightly lower for working age clients for mental health in respect of safe levels of knowledge and skills. Also, lower scores were received in relation to day service provision, which has been under review in order to tackle the following issues raised in the survey:
  • no defined pathway through the services so service users expect to stay within the services
  • no clear pathway to employment opportunities for most people with mental health problems
  • transport influencing the availability of services