Information, advice & support

Information, advice & support

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Support and information is one of the most important services required by families of children and young people with special educational needs and disabilities. They often face high levels of day to day stress, which can cause a major strain on family life. Getting the right help at the right time is of vital importance.  

The Northumberland SEND Information, Advice and Support Service provides free, confidential and impartial information, advice and support to children and young people with special educational needs or disabilities up to the age of 25, and their parents and carers. The service can be contacted on 01670 623555 or 

In It Together, the Parent Carer Forum for Northumberland, provides parents and carers of children and young people with SEND with the opportunity to get involved with service planning and decision making. Their aim is to ensure that services meet the needs of families. In It Together also organise events and training for parents and carers.  For further details, contact In It Together on 07729 192909 or

The Families Information Service (FIS) is a free, impartial service providing information on a wide range of services for children and young people in Northumberland and their families.  The service also provides detailed advice on childcare and early year’s educational provision. They can be contacted on 0800 023 4440 (Freephone), 01670 624889 or

Other local support organisations available to families in Northumberland:
Contact North East
Contact North East

Dene Centre
Castle Farm
National helpline: 0808 808 3555
Opening Times:
Mon - Fri 9am - 5pm

Tel: 0191 213 6300
Contact provides advice, information and support to the parents and carers of all disabled children aged 0-19. They produce free publications, including regional newsletters and a range of fact sheets. They enable parents and carers to get in contact with other families on a local and national basis.
Safe Places Organisation