Council performance

Council performance

Here you will find out about the council's performance management framework and corporate reporting arrangements.

Corporate performance management arrangements

Our corporate performance management arrangements include the corporate plan, service statements and a high-level performance framework.

The current corporate plan was approved in November 2013 and lasts until 2017.  It is anticipated that a new corporate plan will be prepared later in 2017.  A series of service statements, geared towards showing how each service is implementing the current plan, were drawn up following a management restructure in 2014 and financial changes in February 2015.  Service statements were refreshed for 2016-17 and a new suite of statements was published in May 2017.

A statement of the council’s vision and values was reviewed during 2014 and rolled out through the chief executive’s regular briefing.

Current versions of the documents are all available below. 

Corporate Peer Challenge
The Local Government Association (LGA) carried out a Peer Challenge of the County Council's corporate management arrangements in November 2014.  Feedback was very positive and highlights included commentary on the Council's:
  • Strong and decisive political leadership
  • Effective and empowering senior management
  • Positive relationships with partners, particularly Town and Parish Councils and Health
  • Strong financial position
  • Integation of social care with health
  • Use of ARCH as its economic delivery arm
What shone out from the LGA’s feedback, though, was the passion and pride in Northumberland that they found with Members, staff and partners and an energy and enthusiasm to deliver for the people of Northumberland. In their words, they found not only a ‘can do’ culture but a ‘want to do’ culture. 

The full report from the LGA team is accessible through the link below.

LGA Corporate Peer Challenge November 2014
 
State of Northumberland & progress in delivering the corporate plan
The State of Northumberland uses 45 measures which reflect the outcome areas of the corporate plan. These measures, mainly from external sources, are updated annually and are geared towards commenting on Northumberland’s performance, not the council’s. Examples include life expectancy and employment rate.  The most recent update was published in October 2016 and is linked below.

An annual update is also published on achievements in delivering the Corporate Plan.  The most recent update was completed in October 2016 and is linked below.
 
Pulse baskets
The council introduced two baskets of performance measures in 2014, which aimed to keep sight of a small number of activities that were important in terms of customer care and corporate standards or statutory and regulatory measures. Both are updated regularly and are published to the website.  Current data in the two baskets is linked below:
Corporate performance
The council has developed a system that enables access to performance data via the website for anyone who might want to see it. Each corporate leader has identified a high-level performance framework as part of their service statement. These measures have been aligned by service, corporate plan priority, overview and scrutiny committee and cabinet portfolio.

It has been designed to be easy to use and can be accessed from PCs, tablets, smartphones or other mobile devices working on the council’s networks or via the internet. A link is below. The final outturn position for 2016-17 was reported to the Corporate Services and Economic Growth Overview and Scrutiny Committee in July 2017 and the detail is attached. For more information, please contact Stuart Lawson: