Click here for more information about Onecall.
Onecall brings together adult social care and healthcare staff from the NHS Foundation Trust with Northumberland County Council staff from children’s services, and partners in Northumbria Police. Our priority is providing help at the earliest opportunity before the situation becomes more serious.
If you need medical advice and support fast, but it's not life threatening, call your GP or NHS 111.
You should always call 999 in an emergency - for example, when someone's life is at risk, or someone is seriously injured or critically ill.
Safeguarding children and young people at risk of abuse or neglect continues to be a priority for all agencies in Northumberland. Some vulnerable children and young people may be particularly at risk during the coronavirus outbreak, due to isolation, increased use of technology, domestic abuse, and other forms of abuse. It is important that everyone is aware of these risks and knows how to reduce or report them.
Please continue to report any concerns about a child, young person, or vulnerable adult who at risk of neglect or abuse in Northumberland by using the following details:
Professionals should continue to report safeguarding children concerns in the usual way, by completing the children's services social care referral form.
You should always call 999 in an emergency.
If you or a family member are self-isolating or shielding, it is important that you are aware of the increased risks at this time, and who you can contact for support:
Please click on the links below for useful information relating to the current coronavirus (COVID-19) situation:
It is recognised that this is a time of increased risk for those living with domestic abuse. There are a range of national and local services and support available. Please click on the links below for more information:
FLOWS (Finding Legal Options for Women Survivors)
This is a legal support service, designed to help protect women against domestic abuse. Phone line and email consultancy remains in place: 0203 745 7707 (9am-5pm Monday to Friday).
A self-referral app has been created if it is difficult for a women isolating with her abuser to call us discreetly - women can contact us without having to call us or access an email account and this page can be accessed by clicking here. This is in addition to our existing referral app for statutory organisations and front line professionals which can be found by clicking here. We are also exploring other safe contact methods such as web chat and this should be live shortly.
Domestic abise survivors can directly register for CourtNav without having to be referred by an organisation or the FLOWS team first. Please click here to access CourtNav. CourtNav will be accessible 24/7 and directs survivors to domestically accredited legal aid providers who can assist them. For any technical difficulties accessing CourtNav, survivors can either email or call: 0203 974 7899 (9am-6pm Monday to Friday and 10am-12pm on Saturdays. Closed on bank holidays).
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