This page includes information and contacts if you need help during the coronavirus pandemic. It features support for a variety of things, such as financial support, mental health support, safeguarding information, and much more. It also includes information about Northumberland Communities Together, our response hub; they can offer help to vulnerable residents,

This information was last updated 25 May 2021.

• Bereavement support
• Business Support
• Citizens Advice
• Employment support
• Financial support
• Health and wellbeing
• Northumberland Communites Together
• Safeguarding adults during COVID-19
• Safeguarding children during COVID-19
• Domestic abuse and COVID-19

Learn how you or someone you know can get help with the information below.

Northumberland Communities Together

If you're having a difficult time or struggling at the moment please get in touch, we'll find you support and connect you with people in your area.

Please contact the Northumberland Communities Together Response Hub.

• Phone: 01670 620015 between 9am to 6pm, seven days a week. 
• Email: NCT@northumberland.gov.uk

If you have speech or hearing difficulties you can use Relay UK to contact us by dialing 018001 01670 620015 you can find more information about Relay UK here

 

Recovering from COVID-19

Your COVID Recovery will help you to come to terms with how your body and mind may have suffered because of this virus. It provides help and information for those recovering, as well as advice for your family and friends.

Please click here to find out more about Your COVID Recovery.

 

SignVideo

British Sign Language users can now contact the Northumberland Communities Together Response Hub using SignVideo Web Access, an online sign language interpreting service. 

To contact us using this service click this link: northumberlandcc-covid.signvideo.net

If you like to learn more about this service click here
 

Onecall

If you are worried about the immediate welfare (health or well-being) of a child or adult contact Onecall - 01670 536400 - 24 hour service, 365 days a year.

 

Safe Families Information

Safe Families are offering remote support for all Northumberland families with children  who may be struggling for a variety of reasons during the Coronavirus pandemic. Whether you are a parent, grandparent, or carer for children, many issues have come up in recent times with homeschooling, isolation, and a range of other concerns. 

This  service is open to anyone who may benefit from some outside, remote support to help them, and you can refer yourself at any time via the Safe Families contact form, located here.

 

Employment and skills support

If you are newly unemployed or are concerned about your job, you can get help through a range of Northumberland Council employment and skills programmes, or be referred to other support. One of our Employment Coaches can give you advice and guidance about what is right for you. You can call us on our freephone helpline 0808 196 3936 or email us at employmentandtraining@northumberland.gov.uk.

Please click here for more information on our Employability Support page for advice about our programmes.

The death of a loved one is one of the most difficult moments that any of us have to face. That is why the Government have created a leaflet which will help bereaved families, friends, or next of kin make important decisions.

Please click here to view the Government leaflet. 

The National Bereavement Partnership - COVID-19 Hub

This hub was created to provide support to all affected by the COVID-19 pandemic by working closely with the NHS Trusts and other relevant organisations.

Please click here for more information about The National Bereavement Partnership.

You can call their free helpline on 0800 448 0800, open every day from 7am - 10pm.

Please see below for how to get support if the coronavirus pandemic has affected your work:

Employment and Skills Support

 

Redundancy and training support

 

Universal Credit

Please see below for how to receive help and advice if you are having worries about your job security:

Mental Wellbeing support

If you are worried about your job security, going back to work after being furloughed, finding a new job, finances, and that this is affecting your mental wellbeing, freephone helpline on 0808 196 3933 can give you confidential advice and direct you to online self-help or one-to-one counselling.

You can call 0808 196 3933 free between these hours: 

• Monday 10am-2pm
• Tuesday 1pm-5pm
• Wednesday 3pm-7pm
• Thursday 1pm-4pm
• Friday 10am-2pm

This section provides information regarding financial support for Northumberland residents during the coronavirus (COVID-19) outbreak.

Advice from the government

Self-isolation enforcement and support

You may be eligible for financial help if you need to self-isolate - please click here for more information.  

 

Assistance for Northumberland Residents

All individuals will be offered the opportunity to be supported to access benefits in line with government guidance.

 

Council Tax Support, Housing Benefit, and Universal Credit

• Council Tax Support or Housing Benefit
• Universal Credit

• Telephone: 01670 522779
• Northumberland Community Bank

 

The Hardship Fund

Citizens Advice provides free, confidential and impartial information and advice on a range of issues, including money, benefits, housing, and employment. If your circumstances have changed due to COVID-19, they may be able to help you.

Click here to visit their website, and learn more about Citizens Advice during coronavirus.

Click here to follow Citizens Advice Northumberland Facebook page.

How to contact Citizens Advice Northumberland during the coronavirus outbreak: