Household bin collections

Learn about household waste bin collections

On collection day

Make sure your bin is out, ready for collection by 7am. 

Check your bin day

If your bin is not ready when we arrive, it will be emptied on the next scheduled collection day. This will be 2 weeks later.
 
If you struggle to put your bin out because you are elderly or disabled, you can apply for assisted bin collections.
 

Disrupted collections

 
Collections may be disrupted by:

• severe weather
• roadworks
• other issues out of our control

 
We update about any disruptions to collections on:

• the Council Alerts page
• Facebook
• Twitter

 
If your collection is disrupted, we will return to collect as soon as possible.  
 

What to do if your collection was missed

 
You can report a missed collection, when there was:
 

• no advertised disruption
• no bin tag or a leaflet if you put the wrong items in your recycling

 
Report a missed residential bin collection
 
We will then collect it as soon as possible.
 

Stolen, new, lost or damaged bins

 You must pay for a replacement bin unless:

• it has been damaged by the council’s vehicles or staff
• we have agreed that your bin should be left permanently on the roadside

 
If you have moved into a new home without bins, you will need to buy general waste and recycling bins.
 

Charges for a new or replacement bin.

 
There is a different charge for garden waste bins.
 

Size	Cost
140 litre	£35
240 litre (standard size)	£40.50
340 litre	£70
660 litre	£110
1,100 litre	£394

 
 
You can buy a second-hand bin from us, but this is subject to a ‘first come, first served’ basis.
 
Bins you buy from another supplier must meet the council’s standards.
 
Call us on 0345 600 6400 for any enquiries, or to order a new bin.
 
We aim to deliver your bin within 5 working days of payment.
 

Change your bin

If you want, you can request a smaller bin.
 
If you want to request a larger bin, call 0345 600 6400.
 

No space for a bin

If you do not have space for a wheeled bin, then you may be able to use bin sacks. You will need to contact us first.